Wells Solar
6.4
User Reviews
Star Rating
1.8
72 Reviews
Review Breakdown
5
58%
4
15%
3
3%
2
3%
1
21%
Sentiment Criteria
Value
Quality
Service
Trustworthiness
Kimberley Revor Georgetown, TX
I am still waiting for our inverter that went down in June to be replaced and we are almost in August. The ENTIRE REASON we have solar panels is to offset the electricity for the HOTTEST MONTH OF THE YEAR IN TEXAS....AUGUST. Also. We are not getting updates from Wells Solar. You would think they would be contacting us once a week for an update, but No. We have even referred a few of our friends that have purchased. Their customer service has tanked to unacceptable. We were going to have them put in a pergola, but now I'm going to consider other options if they can't handle a simple inverter change that is covered by the warranty.
1 year ago
anupam sumessur Baltimore, MD
They are very knowledgeable and gave me a thorough presentation of what I could expect.
1 year ago
Elaine Munch Dallas, TX
We tried to buy a generator from this company and we put up a deposit to get the 2021 price. They cannot find a place that works for the generator and now they won't give our deposit back. They work backward instead of looking at the property and agreeing that a generator would work, they do as a last step. They told me I would get my deposit back and have not. Be careful if you do business with them.
1 year ago
Dani Lindsay Houston, TX
I am ecstatic over my experience with Wells Solar. The installation process was done in one day and the crew was incredibly thoughtful and left my home in better shape then when they had arrived. My energy bill is basically non-existent and with my backup battery I never worry about a power outage or using electricity during peak hours. I can’t recommend Wells Solar enough!
2 years ago
Josh H. Austin, TX
I love the attention to detail, I love the service, and I love how smooth the whole process was for solar! If a 10 was to be given I would give them a 10! By far the best solar in Texas. I would recommend to anyone who wants the job done right the first time.
2 years ago
mary laborn Mesquite, TX
No pressure from sales. Very thorough and knowledgeable.
2 years ago
CJ Lab Dallas, TX
Very helpful. Much informed. We really appreciated the info!
2 years ago
Sandra Speers-Ennis Temple, TX
When we were looking to get solar panels, we "Interviewed" many people. some we called via a search on the internet, and some were people who knocked on our door. First and foremost, our sales person O'Neal H, is a credit to your company. He was Professional, courteous, and not "High pressure". There is NOTHING worse than a sales person pushing you to purchase a high priced product with statements like, "this is an offer for today only" or "you'd be missing out if you don't" . O'Neal was NONE of those. He presented the Panels in a logical fashion and just gave us the facts about them and then gave us the bottom line in pricing. Now, almost a year later, we do not hesitate to call him with any questions that we might be having. Our 2 major concerns at this time is how the electric company is now not offering us any credit for buy back on extra power that we send to the grid. We realize that that is of no fault to the solar company panel supplier. (Wells) BUT it does, well...SUCK, that they are essentially "stealing" from us, then selling our excess production to other customers and we have nothing to show for it. Perhaps the solar companies should do some meetings with state and local authorities on the customers behalf, as it would only help you sell more panels if you can get them to set some regulations as to what is fair and right in the eyes of those of us who have taken the step to have solar installed. Our other issue is we have requested on several occasions to customer service to have someone come out and look at one of our panels as we believe that it is not functioning properly.
2 years ago
Stuart Smith Fort Worth, TX
Everything was taken care of and fixed immediatly if i had any problems which i have had very few.
2 years ago
Amber Frymire Fort Worth, TX
We had the best experience with wells solar. Pur install looks wonderful and Our consultant Andrew stayed with us through the entire process. 6/10 stars if we could.
2 years ago
EishPott Fort Worth, TX
Great price, with great financing options as well. The installation was great! Very professional crew, ontime and cleaned up all the trash when they left. Our consultant Andrew B was great throughout the entire process through the end. He even gives us updates as the solar is producing. We have had to call customer support one time to help us with the setup of the system and they were so helpful. We highly recommend Wells Solar to our friends, family and neighbors
2 years ago
Cassie Wilson Dallas, TX
I met with multiple companies before we picked wells solar. My husband and and I chose wells because of their attention to detail and confidence to get what we wanted done. The price was great for Tesla panels (which nobody else offered) and their consultant Andrew knew the exact answers to every question we had. Since we got solar we have not had an electric bill and the payments are very low. We would highly recommend this company for anyone looking for quality solar in the dfw area.
2 years ago
TammyJ Fort Worth, TX
The company is very responsive about any questions I had along the process of installation as well as showing me how to monitor the solar system. I did have an issue at install with some equipment needing to be moved to another side of the house, but I like where it is now. Andrew was my consultant and was responsive with all my questions at the beginning as well as throughout the installation. I would highly recommend
2 years ago
JW Tyson Hutto, TX
Can I give my rep a 6? She has been the best. I am a skeptical buyer and didn't believe her math or her engineering, but I have to admit, she was more than right and has taken care of every detail all they way through the project. Thank you Kristen for your diligence (not to mention your patience with a cantakerous buyer). I can't say enough nice things about them and their team.
2 years ago
Gill Smith San Antonio, TX
Great customer service and responsiveness, including our salesman. A couple of minor issues were addressed immediately and resolved.
2 years ago
How We Rank
We employ a qualified home solar expert to rank and review home solar companies.
Read More