I’ve just had the panels installed...the crew got it done quickly with no problems. My only suggestion is that they clean up ...when drilling for the electric they left a mess in my house and my landscape was also messed up

I would like to not even grace the rating with a star. During the installation they were very attentive and promised us very low bills - 'we wouldn't even get an electric bill!' This is for a summer house which is unoccupied for large parts of the year. We are now overcharged by over $1200/annum from what they were before without solar. We cannot get in touch with them EVER . We have complained to the Better Business Bureau which prompted a response from them but we were unable to return the call as their voice mailbox is full. We have also lodged a complaint with the state attorney general. It's been three years of this. Stay well away!

I met with a salesman today and was talked into getting the solar. I decided to do some research online and I'm very happy I did, I do not think I will be going with this company. They seem to not have a very good post installment relationship.

Vivint Solar - I have had Solar Panels for a number of years that were provided by Vivint Solar. I was extremely happy on the front end of the transaction. They were nice and quickly set-up my panels. One of the key drivers was that for low cost they would remove, store and put back in place your panels if their was ever a need (i.e. Roof Repair). I thought this is a no brainer... lower electric cost, help the environment, and with little down side. Fast Forward to my roof needing repair... I have called repeated time to try and schedule an appointment, in fact, I am on hold as I type, going on 2 hours now. Now I will say there was a person available to take my money for the appointment. They were very available and free at that point. Then they passed me on to scheduling... I have been on hold for back to back days of at least 2-3 hours and still nothing. I have tried a number of different ways to contact them, Phone, E-mail, Live Chat. I even left a note for the CEO on the Vivint site, still nothing. I would be very very very afraid of entering into the 20 year contract they sell you. Buyer beware. They are non-responsive. I will need to hire a lawyer to get them to do what is in their contract. What a shame they made what I thought was a great idea and have become another non-customer focused company. Sell their goods and disappear

So far Vivint solar has been the most unorganized and slowest company that has done work for me. The reps don’t call you back, just one delay after the next. My panels have been installed for over three months and I am still waiting for the system to be activated. The whole summer is going to be gone before this system gets turned on. Aweful experience.

I took over the service when I bought my home. No one ever explained how the panels and billing worked and they never re-assessed my usage. As a result I just found out that I have been overproducing since I took over the service and have overpaid at least $2,000 over 2 years. When I tried to make a complaint I was sent through several different people and was never able to get any information (address, phone number, etc.) for their corporate office. Before they will due a curtailment and remove the excess panels, I have to sign an agreement that says it's a one time curtailment and that I can't file any more complaints (there's a lot of other stipulations that don't sound right). In the meantime I am still overproducing and unable to get any resolve.

I liked the excellent customer service that your sales manager Guy B provided. He was knowledgeable, informative, easygoing (not pushy at all), attentive (responded to questions right away) and professional. So far the entire experience from initial conversation to the install had been pleasant. One thing I do want to mention that I noticed at the start of the install was that one of the installation workers entered our home’s property without wearing a mask. It was brought up to the install person in charge and the issue was corrected immediately.

The installation crew was efficient and polite. My current agent is responsive. I am frustrated that my records on paper and what the app thinks I owe is different, has been and seems to take Herculean effect to resolve. I am also sad that since my parents representative moved, they will not get credit for referring me.

The company kept there word . Showed up on time began work and cleaned up when finished.

I like that I got solar panels with no outta pocket expense. Super happy and have done both my houses with Vivint!

Your representative Josiah was great and the installers were very helpful and respectful. Thank you Vivint for this experience and opportunity.

Everything has worked out well, except delay in city inspection and your AP which stinks.

This Company is the WORST , when it was to convince us to install the Panels they would not stop bothering , we finally installed the panels now that we need a new roof because it is raining inside our home , NO ONE responds to calls or e-mails , at the point that now I have to hire an Attorney to get the Panels down

DO NOT go with Vivint. Vivint has one of the worst customer service ever. No accountability. No ownership. No one available to help when you really need them. But they do have people available to take your money. I WILL NOT recommend them to any of my friends or families. Our roof is in very bad shape. But in order for us to get it replace, we need to have Vivint come out to take down the panels. It has been almost a month after I paid the $500 fee to be on the waiting list to get the panel remove, and no response. I called them for an update and not one person I spoke with can help me. First person transferred me to a different department. Second person hung up on me after an hour of waiting. Third person is claiming I’m not authorized to talk about the account after 30 minutes. Wow!! My husband even tried their online chat and it was unsuccessful. I wish there was a way for us to term the contract we acquired from the pervious owners beside buying their panels.

VIVINT SOLAR: This goes back over ten (10) months. At the beginning I got several calls from the local representative, finally we set an appointment which involved a tour of our property (in September 2019), listening to a lengthy presentation, and finally connecting with his counterpart in Utah. I was pushed to sign a contract so they could have a site person come out and evaluate the property. This contract was suppose to include several points that the local rep promised but somehow forgot or changed their minds, even after a signed the contract. These points involved removing an older active solar system (four panels and two storage tanks, 80 gallon each, tree removal to allow better sunlight, improved electrical panel to accomidate this new system, new roof, and disposal of all waste material). Also in the contract, we were suppose to be charged $181 per month, going up 2-3% every single year for 20 years. The only update to this initial contract was the monthly cost, which is neat tucked away in the last few pages of a length 40 page contact. Nothing we talked about was ever entered into this contract. When I finally started to review the contract word for word, several things were left out, and the rate was over $205 per month, also going up 2-3% per year for 20 years. When I contacted the Vivant Solar HQ in Utah, I was bounced around from one person to another, I have names and numbers if anyone needs to check. We are now at 10 months, and everyone I talk with at their HQ is the same, please forward all correspondent between myself and the previous reps, so they can come up to date, so NO RECORDS were ever kept on our discussion or updates by Vivint. Also, they decided to refuse to disconnect the existing unit, which would involve a plumber for about 3-5 hours. Initially they were going to have a plumber quote the job before moving forward, lastly they decided I had to find my own plumber and they might consider the charge, but absolutely refused to put this in writing. They surprised me in December 2019, when I got a call that a electrician was going to show up the next day to do the electrical work. I contacted the local rep and he said they were ready with the design and all. I told him to modify the contract to reflect everything we have agreed upon, I did document all of this and sent him a copy of my notes, he never denied the notes. Starting the work would tie me into this contract for 20 years, so I refused to let the electrician start the work, THIS WAS THE BEST MOVE ON MY PART. Once work begins, I cannot get out of the contract, so obviously they wanted to get going as soon as they could based on the initial contract. They are so smooth!!!! As far as I know, Vivint Solar is not BBB accredited and has a warning alert of Government Action on their page, as well as 813 filed customer complaints over the last 3 years.  I could go on and one about the way they stretched the truth at Vivint. I honestly believe that they all take a course in stretching the truth. Each person needs to make up their own minds about Vivint, but I would caution ANYONE considering Vivint to get every single point in writing and have a contract notarized from them. I personally would never recommend them, especially with the way they change their stories from day to day. I told them from day one, this would not be a typical project and the local rep and his co-partner in Utah had no problem and wanted to move forward. Everyone should make up their own minds, but if you blink even once, you can be paying more than expected and not get what you had agreed upon with these people. And once you get them into a corner, they just tell you that the contract has been cancelled and your account closed, never giving consideration for months of wasted time. I am now working with another company, that is completely different from the two faced people at Vivant. I am just presenting my experience and letting people know the type of people that they will be dealing with at Vivint, a twenty (20) year contract is a long time, make sure of what you sign and expect, DO NOT put any stock in their sales pitch. KG Massachusetts