Sunrun
9.2
User Reviews
Star Rating
4.4
2,493 Reviews
Review Breakdown
5
52%
4
14%
3
6%
2
5%
1
23%
Sentiment Criteria
Value
Quality
Service
Trustworthiness
Gordon Hemphill Greenville, SC
The entire sunrun process was easy simple and convenient. The staff was very professional and helpful. I did not have a problem at all. I would highly recommend this program to anyone.
7 years ago
T. Liu New Britain, CT
The system just turned on a few days ago.
7 years ago
William Franklin Square, NY
The service was excellent and I enjoy it.
7 years ago
Peter Fontana Wrentham, MA
We had a residential solar PV system installed on our home. Sunrun's offering had competitive pricing and their sales rep (Len Olson) was very knowledgable, informative, transparent and responsive. Their analysis team was prompt, competent and courteous and came back with a solid proposal for how to make the most power while meeting our aesthetic needs. Their installation team was top-rate, quick, competent and even dealt very effectively with some stumbling by our local electrical inspector. Our installation is cleanly laid out and well done. Sunrun has been an exemplary partner helping us through each phase of the project. I wish all contractors were as competent, responsible, professional and responsive. Thank you!
7 years ago
Sue Johnson
Sunrun and Tom O were amazing from day one. Always keeping us informed and helping whenever needed. Had problems with LADWP, but he helped us through it with constant calls to all and came through like a champ. We are very grateful to him and everyone at Sunrun. Pat and Sue Johns
7 years ago
Brock Nemoto
The best every body with sunrun was easy to talk to and save a lot of money.
7 years ago
Tammy Flanagan
It was a very long process because we were between HOAS, but I'm satisfied otherwise. Customer service was great!
7 years ago
Steve Nebel Sun City, AZ
You really don,t want me to rate you. Billing is a major problem. Have a nice day.
7 years ago
Dwight Randall
Prolonged installation process. Poor customers service
7 years ago
Diane LaPenna Westminster, CO
Very nice people to work with. Had it installed last fall. Up and running for about 6 weeks now. Can already tell a difference in the utility bill
7 years ago
tom, behrendt
They kept me in the loop during the whole process and made sure that it was done right
7 years ago
Dennis Gustafson B M Goldwater A F Range, AZ
Very professional installation.I worked in maintenance for 45 years and was very impressed with the work in a short time Customer service is the best We love our solar system Thanks to all involved.
7 years ago
Cheryl Ingram Phoenix, AZ
Customer service was amazing from my project manager to each and every representative and technician. Communication was timely and very informative. I am extremely happy thus far. I've only had service for a month so I can't reply to much more than the initial process and hook up.
7 years ago
Sam Elters Chandler, AZ
Excellent experience from beginning to end - when we started generating solar electricity; Dan was extremely personable, truthful and candid; Sold us on the system; The Sunrun team Delivered on promises and completed ahead of schedule; Was responsive, transparent and credible; It was truly a pleasure dealing with them and overall a very pleasant experience. I recommend Sunrun to my family and dearest friends.
7 years ago
John Mauck
It took sunrun three days to install the system. The men worked steady and knew just what to do. Then I had to wait for BGE to come out and change the meter (6 weeks) before I was using the Sun for power. From what I see now, I should have done this years ago. I've only used 2000k in 50plus days and it's the winter time of the year. I received my BGE bill the other day and it stated that I owed them nothing for Nov. except for the contract for my two units. I know this isn't going to be the case the rest of the winter but it looks promising. This spring and summer will tell a better story when the sun stays up longer. The people at sunrun have been very helpful. They have checked on me to see if I need anything and how thing are. I would highly recommend them to anybody and have. I wish this company the best and good luck in the future.
7 years ago
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