I had our system activated on Nov 30, 2016. It stopped producing on Dec 30, 2016. Sunrun did not catch it until Jan 18, 2017. Since then it's been an endless call with Sunrun and their partner Solar Universe. Your Customer Service do not even have the courtesy to follow up on my behalf. I have to wait 5 days to give Solar Universe to respond (which they did NOT). And since then, I have to call every other day to follow up. Up to now my system is still down. And to add insult to injury. I was billed for December and January. UNSAT! You can keep your referral money.

We're just in the beginning phases of working with SunRun and we've been very pleased with their customer service thus far. Our rep is Tom H and he's answered all of our many questions and is always available via email. Looking forward to energy savings!

I've had Sunrun since May 2016. I have to say from the initial call and to this very day -they have been outstanding. Whenever I need something I call the person who got me started with Sunrun, Tom H. Tom is beyond amazing. Any issues, concerns, referrals, or even just to say hello-Tom is there for you. My system has been running since May and everything is good with it-no complaints. I did my homework before choosing a solar company and Sunrun is the best.

i enjoyed my time working with sunrun,on the phone and watching the workers installing my panels on my roof ,and i'm looking forward to my solar savings thank you john vigilante summerville sc

All I can say is that the Sunrun programs sell themselves. From my first discussion the value was obvious as accepting free money - it seemed too good to be true but has worked out exactly as promised thus far. My electric bill fell from the mid $300s to the low $200s with solar installed but not connected to the grid. Now that my system is on the grid I'm not paying for grid energy and my total bill for solar is less than 1/2 my old electric bill...this summer the reduction will be even bigger! Not to say everyone will have the same experience but my system was installed ONE WEEK after I signed the contract - unbelievable! Utility connection to the grid took another month but that was expected. I can't believe I waited this long to find this program...a review of your home for solar costs nothing but an hour of your time - take the time and your monthly budget will thank you.

Working with Sunrun was great we haven't received a power bill yet.

Easy and best experience dealing with the transfer of lease when I purchased my home, they made it easy and simple for me. Top notch company!

I have had Sunrun for about a year and a half. Having solar has saved me hundreds of dollars already. With any service there have been a few hiccups along the way. This review is about the customer service I have received. We recently received a lot of rain for the first time since my system was installed. I noticed a water spot forming on my ceiling. I contacted my sales rep LAUREN MORGANSTEIN on a Saturday. She messaged me back almost immediately giving me the info I needed to have service come out. Service was there Early Monday morning. Blew my mind. They inspected my roof and found that it was not from the solar but more of the flashing on the roof. Roofing company confirmed. Lauren has always gone out of her way to take care of me as a customer two years after she sold me the system. Sunrun's service was quick and the guys went out of their way to find the issues with my roof. Happy Customer!

My experience was wonderful. Everything was delivered on time, installers were very professional. So far, a great experience.

Was very satisfied with the company. Great customer interaction. Well planned and executed. Couldn't be happier.

Promised me 85% nowhere close , my electric bill is higher now than before! A scam!!

After being with Sunrun for 3 years I am very disappointed and completely dissatisfied in both the product and the customer service. They seem less then willing to help with questions or problems and disinterested in the already locked in customer. We were told at the get go we would save money and never have problems with service. Both were lies. We've saved no money on our bill even after cutting our usage from 12 noon till 6pm each day as was suggested by SCE, since Sunrun was not helpful when we asked them what we could do (after hreceiving a $1600 EXTRA bill the 1st year for electricity from SCE), after being told by the salesperson from Verengo we could use the heck out of our AC. We rarely use the AC now, we live in the High Desert, it gets hot in the summer. We send SCE extra money to help each month and still, its not enough. The rate electricity has gone up each of the years we've had it has been less then the total amount that our rate goes up for the service. We're locked in for 20 years and no way would I do it again with Sunrun. Its a bad idea. Most of the positive reviews for the product, I noticed on the website, are from new customers. I'm a 3 year user. I've saved nothing and having this albatross contract around my neck will affect any chances I might have should I want to sell or rent my home it in the future. This was just very bad decision on my part. I feel like I've been had by another corporate giant. I would never give them a referral other then NOT TO USE THEM!

Professional & courteous staff. Would highly recommend.

I feel that living in the land of the sun it is the thing to do. I am very happy going solar.

I loved the experience of the delivery of my new Solar System. The entire process was great, starting with Hannah in sales, then the Hotel installation Team. I had a small problem in the beginning, but the Project Manager, handled it immediately !!! They made me feel like, my opinion mattered. So... for that reason, I have already referred a family. Sunrun..YOU ROCK!!! Thank for all you do! Dorothea E. Rogers