I had solar installed on our house from Sunrun since July 2017 and I was very happy with the whole process. My savings has been huge!! I also referred my brothers and friend, they are very pleased with the Service they received from the sunrun team! Keep up the great work Sunrun!!

Frustrated... (BEWARE) After spending over 26k with Sunrun, I have had nothing but bad customer service coupled with a slow runaround treatment! I went with Sunrun because they were the company COSTCO stood behind. My system was installed in August 2017. So far the $5,000 battery "Brightbox" broke two months after installation, it then took another month before they installed a new LG battery. A couple of weeks after that episode the transformer broke and needed to be replaced. As of now, the battery system is still not working. When I reach out to the customer service Dept. they are nice as pie while they are telling me to wait another 5 days before someone will contact me to make an appointment for a service tech to come out 3 weeks down the road and address the issue. Unfortunately I have to say, I've made a BIG MISTAKE going with Sunrun, their products and customer service have been nothing but a disappointment ( to put it nicely ) it's no wonder their stocks have dropped like a stone. I would like to get the Email address & a phone number to Evelyn H. ( Chief Customer Experience Officer) for Sunrun, and let her know her team is useless, and she should not be making a six figure salary.

I have been a Sun-run Customer for several years now and i am locked into a lease unless i want to buy the remainder of the Lease which is still around $20,000. Not only am i paying between $200 and $350 a month for Solar, but i am still paying over $700 a year to Edison. And the more you generate with Sun run the higher your bill. I could have bought my system with a long term warranty and had virtually zero monthly payment. I have talked to reps at home shows and they have nothing to say. Nor will the person from Sunrun say when they read this. You want to say something... break the lease, come get you equipment and panels off my roof. eventually someone in the government will get wind of this and do something about it.

They want to call me, and too many people in the chain between me and someone who knows Solar. Way too much "marketing", way too little "technology" among the three people I had to talk with. Will NOT use them.

Useful product, comparable to other companies.

Sunrun is a horrible company. They do not stand by their warranty. Several of my panels have developed moisture leaks which ruins the individual photocells ( as explained by their service representative) . They refuse to repair/replace the panels even though the panels and system are still under warranty. One thing for sure about SunRun - you should read their name and follow what it says - RUN, do not walk from this company - run as fast and far away from them as you can.

I came across the Sunrun rep at Costco, he put me in touch with the salesman Rocky. Next day Rocky was sitting on my dining table and he convinced me that I was getting the best deal on the solar leasing contract that I agreed to. He took my SSN, ran a credit check, and approved it. The next day I received a verbal authorization call from Sun-Run corporate office and that is where I learned that my monthly lease amount would have increased by 2.99% every year which was totally unacceptable to me. I then stopped the process. Today I called Experian to remove the hard enquiry from my credit file and they said that only Sunrun can do it. So I chatted with Allen from Sunrun and he advised to call the customer service department where I talked to Donald who was totally uncooperative and declined to help me in removing the inquiry and said that there was no way they would remove the enquiry. Due to this, my FICO score has gone down. The Experian representative that only Sunrun has the authority to remove the inquiry, and that they cannot do it.

I was installed with Sunrun in October 2017. My project went very smooth. I bought my house 3 years ago and getting my brand new roof was scary, but Sunrun was professional and took care of my roof the way a roofing company would. My first month installed my system was producing as promised. I have not had a month go by that was not fully covered by my solar. I would recommend anyone looking to go Solar to consider Sunrun first. Now that PNM has passed another rate increase, I am pleased that I am worry free of that burden! The only thing that was delayed through the project was PNM on doing their part, but HEY that is why I moved on!

I was aware of solar energy but not until Mr. Jonathan N. approached me about installation that my interest was piqued. Since that initial meeting, I had it installed and he recently visited to ensure the system is meeting my expectations and provide more general information about solar energy. He is motivated, enthusiastic, and that along with the savings I am already realizing validated that I made the right decision. He is truly an outstanding employee.

Very unprofessional, made appointments and disnt show up. They showed up a day latter without calling, wile i was away. And so on ...

I have not had power in part of my house since installation, and now 2 months later I can not get anyone from Sun Run to return my calls. It has been confirmed through several electricians, that the panels do not supply enough power to our house to cover the need it demands. I have requested they come out and remove the panels from my home so that we can have another company come out and install panels and restore power to our home. PLEASE I beg of you to do your research and chose a different company for your solar needs.

I am happy to report that sun run is taking care of my concern .

Don't go with SunRun!! I was promised two credits, $500.00 for a referral and $500.00 for being a Costco member and they have not honored any of them. I have been on the phone each day and they say that they cannot honor the Costco credit even though I have it in an e-mail from one of their employees that they hired to sell the solar panels. I should have gone with Solar City and so should YOU!!! Poor customer service, took forever for my solar system to be turned on when my referral only took one month, mine took three months.

So sad this has been a nightmare with Sunrun from the start with Sunrun, As it stands now I will not recommend this company. From the start the contracted my system out to be installed to Infinity I got nothing but untruths from the start. I couldn't never put in all that has happen to me. When the processed started my electric just keep going up but now mysteriously after the system was turned my electric bill went back to what it was. I was told my panels would be facing south they are not. I told the guys that was putting the panels I asked what way was the panels was going to fast they said west I said no don't put them in they put the in & said if they don't produce as promised they would pay to have them moved. The panels face trees so they knew from the start that the trees would be an issue I wish I would have called the police & had them removed from the property. I was told today they will not move them & the will pay to remove trees that will not help next I guess they will remove the home because that is blocking it also. So I'm paying Sunrun & the electric company. In the very beginning I wouldn't have a electric bill not so you to be hooked to the lines. I was not told that I would be paying electric co 40 to 50 dollars a month to electric co on top of the $40.00 plus to the electric co IF I ever had to pay the electric co it be very very little. I called my electric co & they told me my electric this month without solar would $73 or$78 I remember which one so what did pay $109 Sunrun & 40 or 50 to the electric co. So there is zero reason to have solar panels. Sunrun will not change the panels as I was told they would is they didn't produce as promised NO they will not. Please Stay clear of Sunrun. The sales person I told him I DONT want to sign NO contract till I read it & my brother read then we could explain to my Dad. He had me sign contract online which I didn't know you could sign a contract online. When this contract was signed I was very ill & lost my Mother a few month early I told him all of that & I told him I don't understand this stuff so my brother has to read the contract & make sure it was the same as his & he thought it was ok to sign. I would get lawyer but I cannot afford one but Sunrun needs to be shut down so they cannot do this to anyone else. To take advantage of sick people & someone that does not understand contracts & letting the company they hired & will not stand by what that company tells you is wrong I got one story from the sales person one store from Infinity & one from Sunrun so I'm caught in the middle worse off than before I got in this nightmare & they knew we live on a fixed income my Dad is 80 years old & in bad health as I am to. I told Sunrun I don't know how they could hold anyone to a contract when everything was based on lies. STAY CLEAR OF SUNRUN! PLEASE I'm sorry if this does not make a lot of sense but this is so upsetting to me & my Dad I thought the other day talking to them I was going to have stroke I was physical ill for days after. Every time I think about this I get so upset I cry so I cannot think straight

When I first had my system installed in October, they told me how to start it up and it seemed to work. 2 weeks later, I went to check it and it was offline. It took a week to get a service call to get it working. I just got my power bill from NV Energy and it was extremely high considering that I was supposed to be running solar. Apparently my system went offline again 3+ weeks ago and I was never notified. Now I get to wait another 5-7 business days for another service call. But at least they pull the money out of my account every month like clockwork. Use ANYONE but Sunrun.