Apparently, Sunrun Solar no longer monitors the Solar Power Inverter, nor the solar panels performances. This is very concerning. I guess it is up to the homeowner to occasionally walk by the Inverter and observe its functions. I have had a Red 'Fault' indication on my Solar Edge Inverter for more than a week, and no action has been taken by Sunrun. I informed Sunrun last week about the fault, and even had to take a picture and email it to them (really?). I asked them if I could monitor the Inverter on my PC, and they said they do not install that capability anymore. So all they seem to care about is the power output on the meter, and not whether the system is failing or has failed. As far as I know, there could be one or two solar panels not working and robbing me of the solar power I should be getting. Where I used to get solar production in the 70's and high 60's kWh, I am not getting production in the LOW 60's and 50's. This is the time of year I should be getting highest production, and here I am getting a decrease in production. But Sunrun doesn't appear to really care. Do you?

I love Sunrun and most of all the product it sells. The sales guy Robert T and all the others who helped me get this system on my roof. Sunrun is the best!!!! Great Company!!!!

I have to agree with the one star reviews... My inverter was removed for service the last week in May... They said it was going to take a month to repair... Well after one month it was still not finished and I called for a status update... They couldn't give me any information and said they would call me back... Never got a call back and have sent three emails to customer service regarding this issue since then with absolutely no response. They even say in their automatic reply email that response is 2 to 3 business days which they haven't even come close to. It is the height of summer when I need the solar panels to work the most... And they could care less...If you haven't gotten solar yet definitely avoid sun run. Their customer service is obviously nonexistent. Update to review. It is now 8/4/17 and I am into the third month not having my invertor back and I have gotten nothing but excuses from Sun Run. It should also be noted that the only response I had to my complaints was through Yelp, not even through the emails that I sent to customer service. Oh, and I never received a phone call back from the original call back in the end of June. The only excuse they had was that this affected a percentage of customers. Sorry but that doesn't pay my inflated electric bill that I now have because I'm going the entire summer without solar that I was told would be done in a month.

My system was installed by Sunrun 2 years ago and I could not be happier. The install was quick and easy. The system works like a champ

I was looking for different independent electrical systems, so I signed up with Sunrun. I really enjoyed their customer service, it was very good. So far, I've been a satisfied customer.

Sunrun has a good rating on the internet, so that made us consider them. Their representative was very good, and although they haven't done anything yet, we did sign up with them.

took 1 1/2 years to install and there are STILL issues!!! would NOT recommend this company!

My experience with sunrun has been wonderful!!! When I saw the sales force outside Home Depot, my first thought was to go out a different door to avoid them. By the time I left, my thought had changed to it wouldn't hurt to learn a more about solar energy. Now I'm so happy that I am a sunrun customer! The salesperson estimated that the solar panel design he developed for my house would take care of about 95% of my use. Actually, over 100% of my electrical use was provided during my first year. He volunteered an aerial view and technical write-up to help me with my HOA architectural review. The young looking installation group worked quietly and efficiently in placing all the panels on the roof and connecting the lines and new meters. At every stage all my questions (and all the questions of the neighbors) were answered pleasantly and fully. My only complaint is probably with the SC legislature as the utility company SCE&G only paid me about 25% as much for my excess kilowatt-hours as they charge us customers for the kilowatt-hours we use. Sunrun has more than met all expectations in my solar experience. I've saved some money for sure, but more importantly I'm using God's natural sunlight and leaving other energy resources for future generations!

Starting to finish this has been amazing. At first was skeptically talked to sales person was explained everything. Insulation was W/O ??? and very easy on my part (did nothing) conpletion again timely and easy WOW I'ved enjoying this new experience!!

NEVER BUY FROM SUN RUN> I believe at least 70 % of the 10 rating they are claiming to get are from their company. Look at the dates several on concurrent dates several on the same day short evaluation of the company. Terrible is a good word to describe Sun Run. We purchased a new home through Toll Brothers in Moorpark Ca. They charged us 12,500.00 for the system and its under the signed contract that we purchased it. Only over 3 years later when we are selling our home we find out SunRun sent a claim of a lease to the recorders office where the Title Company found it and only then does it show a "LEASE". The Title company showed me a 2 page letter from Toll Brothers saying we were taking possession of the system and claiming we received the Sun Run agreement. The 2 page agreement was brought to me over a week after escrow closed. The realtor came to our house walked into our kitchen through the garage doors as we had been moving in. The realtor said she missed one document that I needed to sign acknowledging we were now responsible for the solar panels. She said she had to get back to the sales office and asked me just to sign it and she would later return and give me a copy of the 2 page document. Never received anything from her. When I talked with the solar company they said we had a lease and the $12,500 we paid Toll Brothers was a 20 year pre payment of the lease. Toll Brothers paid them approximately $7,500.00 for the solar unit. It never said anything about a lease to them. Toll Brother scams me for an extra $5000.00 pure profit. When I contracted the realtor of Toll Brothers she refused to do anything about it. Sun Run just sends me emails saying they want us to sign the agreement before we can transfer the solar unit to the new buyer. Filed a formal complaint with the real estate board for the realtor's unethical practice. What a scam Toll Brothers the builder and Sun Run work together to rip people off.

This company does not honor the referral system & will change it on a customer without notice or warning because as the customer rep stated, "There isn't any contract that guarantees a promised amount." The rep also continuously laughed at me because I honestly thought they would honor a referral. The guy was never fired & Sunrun called it a training issue. Stay away from Sunrun.

My experience with Sunrun is that of complete dis-organization. My mother signed a twenty year lease with these crooks for a crazy amount of money. From that beginning we had electrical problems caused by a faulty installation of the new 100 amp system. We have leaky roof problems where they put long screws through the roof they come all the way through and can be seen and are leaking water. The funny thing is that most of this is an easy fix, after making multiple phone calls to Sun run and horizon solar I finally got fed up with their inability to keep an appointment and handle the problem. So now they're threatening to turn my system off and I have to severely disabled women living in the house that I take care of. So I would give Sun run an F for their ability to handle a simple problem and take care of it. I do not feel comfortable signing responsibility for this system because if I signed the contract I'm agreeing to their lousy customer-service, their poor ability to even organize a simple service call for a man to come out and fix it and they're horrible ability to not document multiple phone calls to both horizon and Sun run. Nightmare nightmare nightmare!!!

Can't seem to get a straight answer from anyone when I call. Called because my unit was operational but I wasn't being billed. Told me they couldn't bill me until they got an ok from APS. I asked what I needed to do, was told, wrote it down, called APS and they acted like I was crazy. Called Sun Run back and was told not to worry about it. I explained that I did not want to get hit with a large multiple month bill when the problem wasn't mine. I was assured I wouldn't. Then low and behold I get 4 emails--each one doubling the amount due stating the amount would be charge to my account in August. I immediately called back to ask what was going on and was told not to worry about it that billing was investigating and trying to figure out what to do with my account. I asked to talk to some one in billing and never got a straight answer as to why I couldn't speak to anyone and I asked that someone contact me and here it it almost a week later and no phone call. So people, if Sun Run shows up at your door, I suggest you say no thank you. I can see that I'm going to have nothing but trouble over the course of this agreement.

I am not very impressed with Sunrun and their service after the installation of my system. I am having issues with the system producing power. The system keeps shutting down and at this time ... we cannot get the system to power up. I am currently in the peak power usage in Phoenix and I just got an email that a service technician will be contacting in about a WEEK? and if they do not contact me give customer service a call. I am concerned with the cost of the power I am using from APS with no rate plan or discount.

Every one that came out to the house was great. Explain all features and answer all question