Sunrun Logo

Sunrun

8.6

star star star star star_border

User Reviews

Powered by:

Star Rating

4.0

star star star star star_border

2,285 Reviews

Review Breakdown

5 grade

50%

4 grade

14%

3 grade

6%

2 grade

5%

1 grade

25%

Sentiment Criteria

Value

star star star star star_border

Quality

star star star star star_border

Service

star star star star star_border

Trustworthiness

star star star star star_border
star star star star star

Anonymous

they were very engaged during the project and kept me informed of the progress of the installation. They were pretty thorough about providing information on the financial requirements and things like that. It's too early to tell whether the duration of the equipment is going to be good. But so far it's worked fine.

5 months ago

star star star star star

Gena

Anytime I've ever called them with a question or concern, they've been very, very helpful. I've never had any problems with it. It's been great and I think I've had it seven or eight years now. I've already recommended it to several people.

5 months ago

star star star star star

Van

I've had it now for almost a year, and there's been no problems. The guy that I was working with was always very accessible and willing to answer questions.

5 months ago

star star star star star

Alan Albuquerque, NM

It took a while to get all the contracts going, but once done, everything else was a breeze.

5 months ago

star star star star star_border

James Nipomo, CA

The ONLY reason i recommend Sunrun is because of Auston A. Whenever I have an issue he is the only one I can count on to follow through. I have dealt with service reps & project managers and they always promise but failed to deliver.

5 months ago

star star star star star

David Los Osos, CA

Our system has saved us quite a bit every month. We only pay the minimum that PG&E charges us.

5 months ago

star star star star star

Susan

They notified me of every step during installation and I felt comfortable with Dave

6 months ago

star star star star star

Stephen Lamar Stockton, CA

I enjoyed working with my sales agent Jonathan D. Actually all the Sunrun employees I was in contact with were awsome.

6 months ago

star star star star star

April L Lindevald Union City, NJ

We wanted to have solar for economics and care of planet, but could not afford a system. Sunrun made it easy to get on board. They assessed our property, and installed panels, which seem to have been maintenance -free for years. Our savings are moderate, but real, but we feel good to be contributing to the effort to shift energy to sustainable sources. Our monthly payments are easily deducted from our bank, and increase in small amounts year by year exactly as promised. Each month we get e-mails clearly describing the efficiency of our system and how much carbon it saves, and any time we have had an issue or question, (such as refinancing our mortgage) we have dealt with cheerful and expert customer service who helped us swiftly. We are very happy with our relationship with Sunrun after some years of signing on. At every step they delivered as promised and offered excellent support.

6 months ago

star star_border star_border star_border star_border

Rose Elam Arlington, TX

I signed for my solar panel to be put in 2017. In 2018 I had them put in and I have not had a decreased electricity bill since that time. I have called and due to me not being able to be there on an 0800 to 1700 schedule Monday through Friday, they had no service for me. I final stop working a full time job and 2023 and they said the problem was the control panel. The electricity bill has not to this day come down to the quoted price before signing the leasing contract of $50.00. My bills are always. $200.00 or more. To get out of the contract, I have to Pay $16,083.00. What a bunch of crap.

6 months ago

star star star star star_border

Raymond

They answered my questions with the correct information.

6 months ago

star star star star star_border

Francis

It hasn't given any issues. I'm on a test run right now billing has stopped until December, I wasn't giving a fair understanding of what the billing was all about, and I was billed so high. They want to see what the usage is and get back to me.

6 months ago

star star star star star

Margaret

They came and told us we had problems and I didn't know that there was something to do with the equipment on my back wall. And they came and fixed it immediately. They came and checked on us to make sure that everything was okay.

6 months ago

star star star star star

Joseph

A man named Tiago came to the house and sold me. I've never had a problem. I recommend SunRun to everyone.

6 months ago

star star star star star

Wendell

They answered every question we needed and they've been there if we've needed them in between. Our experience has been great, with no problems.

6 months ago