I had a good experience. I ended up not getting the panels installed but they gave me excellent consultation and guidance

Writing reviews is not something that I do, but I felt compelled to do so based on my experience with Solar SME, Specifically Alex and Omar, my energy consultants. As someone that did not have any knowledge of Solar, I had a number of questions and concerns. From day one, Alex and Omar, answered all of my questions in great detail. They showed me every available option that would be best for my home and my finances. They completed a tremendous amount of research on my behalf to address my concerns. They were very responsive and were willing and able to communicate with me at any time. Their straightforward, knowledgeable, and honest approach was very refreshing considering my experience with some other Solar companies was not very pleasant. Although I did not move forward with my project, I want to commend Alex and Omar on their efforts. They could not have done anything more to help me or convince me to purchase with Solar SME. I would definitely recommend giving them the opportunity to earn your business. C. Galvan Texas

We wanted to install solar panels for a number of years but each time we reached out to solar installers, it was always a typical sales pitch. Having about 8-10 quotes with a significantly wide range of quotes only made the matter worse until I was approached by Solar SME. Omar was the very first person I spoke with at Solar SME. Not only Omar worked with me to explain the whole installation process but went above and beyond to make sure I was completely satisfied with every question he answered. Additionally, he was very patient while offering me various quotes with various brands of solar panels. Once we finalized the panels, the project manager, Henry, was just as kind and patient during the entire installation process. Henry was literally just a call away each time I had a question or needed a project status update. He has patiently worked with me and at times it appeared that he even responded to my queries during his time off. On the day of the installation, the installation team was right on time and completed the installation without us realizing it. The entire installation team was true professionals. They completed the installation in about 5 hours and left the premises completely clean. I want to thank the entire Solar SME team for staying on top of the project, updating with correct information, and completing the project in a timely manner. I will be sure to recommend you to everyone I know.

James and Omar were amazing. They answered all my questions patiently - and I had many!

We are so glad we decided on Solar SME. No one could beat their prices and Rick H. was great to deal with. He was able to complete a 3 month project in 2 months and the actual install was only one day. He went above our expectations for this project. He kept us up to date on all steps of the project. Walked us through parts we did not understand. He more or less held our hand through the entire process. We cannot say enough about his professional and exceptional service. We just want to say Thank You to Rick and Solar SME. You guys are AWESOME!!!!

I chose to purchase my Solar from Solar SME after quite a bit research and Solar SME engaged me from EnerageSage. Xavier is very professional sales consultant who has a lot of knowledge of the business. He earned my business with those qualities. One thing really gets me to decide to with Solar SME is that I was really into REC Alpha series panels, but at the time Solar SME didn't have the REC TrustPro certification which would grant me 25 years labor, product and performance warranty. Xavier helped go above and beyond to push the company get thru the REC process and granted the certificate as promise. We finally decided to go with Solar early 2021. Michael was the Project Manager and was following up with us and touch basis to keep us updated with the progress. We initially had some headwinds from our HOA. The main problem is that we wanted to install the panels facing the common street as it is facing south with much better energy production for us. After checking with the Texas Property Law, we found that we can push the HOA approval as long as we can prove that the location in our design can produce 20% more energy than where HOA wanted us to install. Michael was very effectively working with us and his design team to provide our HOA with comparison and reports in order to achieve our goal. We finally got the design we wanted approved from HOA after 3 months struggling back and forth. We really appreciate Michael's effort and patience. Frank is the Solar SME install lead who came to my place to do the measurement and also for final installation. He has been extremely detail oriented and definitely a individual you can trust. He and his team finish the 13kW system within 3 days with superior quality. Frank would discuss with us if there is any decision to make for the preference. We were very pleased for the high quality installation and finally he showed us how the solar monitoring system works, We have been now enjoyed our solar system since May 2021. The performance is perfect, we got hit by quite a bit rain this June near Houston TX, but the system still managed to pull more than 1600 kWh in solar energy production. I have already signed my battery backup system with Solar SME and they gave me a great deal as returning customer and I am ready for another great experience in my solar journey.

The company impressed me deeply for their quick responsiveness, attitude, patience and the professional work. Especially Xavier L, he might be the best sales I have ever met although I have never really met with him.

I have an overall great experience. The financing rate in the industry was definitely hard to beat! I had a small issue and it was resolved very quickly! The panels are very sleek, all black, and came with some housing to give it a great design! It took a day, but I didn't need many panels!

Did a great job. Took a little longer than I like but, I guess it mostly because of the pandemic. I really appreciate them not trying to price gouge me and didn’t try to pressure me into buying. Just make sure that you request they install all CT’s if Enphase install so you can see what is exported and imported.

I appreciate that Xavier L was knowledgable and took the time to inform me about solar in general, and about my specific needs. He was patient as we looked for finance solutions and attempted to find a lender that made sense for my budget. I was impressed by the company and him and his willingness to be honest about the size of the system that he designed for me and not simply placing the largest system because it could result in a higher price tag for me and larger commission for him. He designed a system that met my needs and allows me to participate in net metering with my power company.

Had 29 panels installed and Solar SME were very professional. Had a problem with the reporting system and they went above and beyond fixing the issue.

Solar SME finished up my install last year around August-they did a great job. I have 51 solar panels and a LG Chem RESU 10 battery. Around April, the battery failed. I contacted Solar SME and they were extremely responsive and immediately started working on getting the battery back to LG for a new one. In addition, they have been keeping an eye on my solar output and found that one of my solar edge inverters were malfunctioning, so they replaced my battery and replaced the inverter at the same time. I worked with Baseem for my tech guy and Sam was my project manager-both of them are very responsive and extremely interested in resolving my problems. It took a while, but that is to be expected. I went with Solar SME because they have great prices (about half what these companies roaming around in Hampton Roads, VA are charging) and the reviews are excellent. They always respond immediately when I contact them and they keep me posted on the progress of whatever we were working on-in this case RMA'ing the battery an and changing that inverter. The thing I would recommend remembering is that they aren't a huge nationwide conglomerate. They are based out of Texas, and they have teams that travel around doing these installs, so it might take a bit for them to get to you if you need service. In my case, in Virginia, they generally have teams in Maryland and Virginia Beach area, and they had a team come out on the two different occasions necessary to change my battery and inverter-once to pull the battery down for shipment, and then again to install the new battery and inverter. So, in my experience, they work hard to get out to you if you have any issues, they do great work when they arrive, and they stand behind their work. I highly recommend them.

James W was excellent and I hope to work with him again in the future.

I sought quotes from multiple installers for a PV system and got a very strong quote from Solar SME from the onset with the highest quality solar panels, micro-inverters, racking system and service. I worked with Alex who was very prompt, attentive, patient and accommodating in every aspect of our interactions. I sent Alex questions via email several times a week and he was always prompt with his responses and extremely helpful. Most of all he was very respectful and allowed ample time for me to make a decision. Alex offered the very best customer service possible and deserves to be commended. Kudos!

Solar SME is a subject matter expert on solar panels, installation, permits, warranty, and service. At every step they worked for mutual satisfaction and exemplified being customer driven. I found them to be reasonable and to live up to their word and commitments. I highly recommend Solar SME. My system is set to produce ~25,000 kWh per year with south and west facing panels totaling 51 REC solar panels with Enphase micro inverters.