They called me 7 times after I told them not to call and remove me from your list. I talked to 2 supervisors and asked another time and they hung up on me. Ashley was rude and condescending. Energy saving zone was the name they told me but there is not a business in AZ with that name. That was when Ashley got nasty and hung up on me. They said A+ and accredited with the bbb, which is not true. The only way I could get the real business name was to setup an appointment. They are way over priced. In AZ don't pay over $2.75 per watt

Nathaniel R knocked on my door and started going over solar. Very professional and informative. I was a bit skeptical about solar, but I give it a chance only because the rep was so nice. I am a very satisfied customer. I just got my second electric bill since trying it out and it’s was negative $5. No complaints here. Keep up the good work!

I had a pretty good experience with the getting everything installed and working, However Today is July 15 my system was installed and running by the end of April. Since that time the main breaker has tripped 3 times June 10 and 26 and again today July 15. The first time I reset the breaker thinking it was just a fluke but when it happened again June 26 it would not just reset so I called the customer service line and was told I needed to call an electrician at my expense to see why their breaker that they installed was not working properly. I was also told if I wanted them to come out it would cost me $200.00 to fix something they should have done correctly the first time. I called an electrician who said that the breaker got too hot because either it had too much of a load (I have 44 amp system that's a big system) or the heat from the El Paso sun beating down on it directly at 2PM or the system was engineered incorrectly so if it happened again call the company and tell them to come look at their system. Today it happened again and I called again and was told that they would contact the local office here in El Paso TX and someone would contact me in 24-48 hours meanwhile it's 102 and I have no AC and all my electricity is off (my refrigerator with all my food that I just bought today) what a BS system if it doesn't get fixed I will be looking for an attorney to get me out of this BS Contract and have them remove the panels and go back to EP Electric. Never had a problem when they provided my electricity...oh and I still receive a bill from them each month for $20-$40 dollars so why don't they just kick in when this system shuts down???

As the result of a sales call, I opted to go with Erus Energy to install my Solar System which was to be "All Inclusive" of costs to install, connect and produce power. My salesman indicated that "occasionally" there are delays during the process that can result in having to make a loan payment while still making regular payments to the electric company. The presentation though not stated was that such occurrence was rare. After signing the contract and securing the very large loan, initial installation began promptly. The catch is that it stopped at the point of connection to either my home or "the grid". I am now beyond 60 days from initial panel installation and have learned from my electric company that long delays are routine as there is much to be accomplished prior to actually connecting to the system. Adding insult to injury is that there is a long waiting list of previous customers who also have not yet been connected to their solar systems according to the electric company. It is standard routine that the electric company must inspect the entire system and regularly make substantial upgrades to the electric company side of the system BEFORE you get connected. That morsel of information was conveniently not reported by Erus Energy or their sales rep. The "Program Manager" at Erus Energy seems to be entirely disinterested and unconcerned even after frequent prompting. Right after signing the contract, regular followup and status update calls were frequent until the panels were installed. Since that time there has been ZERO contact unless I initiated it. The long and short is that once they have your money you should expect very little from them even with regular prompting. I continue to get no communication from Erus and too continue to await connection of my solar system so that I start to see some sort of return on my investment. I would NOT recommend Erus Energy to anyone. Find another company for your solar needs would be a good choice.

I was also deceived by sale rep, into signing for the tax incentive that we won't see until next year, we signed from about 6 months now, and our system is not operational and loan payment is now due. They said you won't start paying until the system is fully operational and producing.That is another lie. Customer service is terrible and installers are a bunch of incompetent and careless people. Signed in November 2018, as of May 2019 the system is missing the R.E.C. meter and electrical company cannot install the solar meter, there fore the system is pretty much non operational. They are sort of abandoned us, no calls no follow up, nobody returns calls, and we have a useless 13,500 system, for which I am liable to pay now. Do yourself a favor, don't sign with this company, they are scammers !!!

My problems started with Erus in April 2018. The salesman during his pitch said "the system would generate enough energy to offset the loan payments". We signed a contract based on that statement and the loan was approved in May. The panels were installed in July and after the first bill from the utility company it was obvious that the salesman had not told the truth. My savings were less than half what the loan payments would be. By the time the panels were activated my salesman was history. Over the next three months I complained about the performance and in October I received an email with a pdf file attached that Erus says I was shown at the time of sale (which is not true) showing that solar would generate 70% of my energy usage with a monthly savings of $52 on my electric bill. These numbers are also not true. In December Erus realized that there was a problem with the consumption data and after two tries the CT's were replaced and wired correctly. By this time Erus has been paid half of the loan and looking for me to signoff on the balance which I have refused to do. Fast forward to April 2019 the bank has cancelled the loan taken back the payment to Erus the system is still and never will produce what I was told and I have received a Breach of Contract notice. Stay away from Erus if possible but if you are so unfortunate as to be involved get everything in writing and only believe half of what you are told.

Erus Energy was the only company that didn’t buckle n dime me about every permit, service call, additional items with my purchase. No money out of pocket, clean professional work. My bill this month was less than 20$. I even received a free main panel upgrade because my home needed it. Every time I have questions i can always get a hold of someone. Couldn’t have made a better choice.

Cannot get erus to provide any service at all especially on electric box

We were able to lower our monthly cost of electricity significantly here in AZ thanks to the help of Erus Energy. I love seeing my meter running backwards! I recommend these guys 100%

Even though the install took much longer than anticipated since the Utility companies and permit offices have been overwhelmed by the massive amount of applications, the project manager kept in contact throughout and made the process very easy. I didn't have to lift a finger! I am proud of my decision to work with Erus energy. A+

I hired Erus to install solar panels on my home. I kept thinking that I should be getting better production. It took 3 months to get the company to come out. It was then I finally found out that over half the panels were not turned on. The system then had problems for the next two months with shutting down. This was finally fixed. Having no trust in this company I hired another company to check the work. Erus never took into account the placement of the panels in regards to my trees. Even after cutting down one of my trees I still have 9 panels that need to be moved due to underperformance. In spite of all the calls and reassurances that I would be provided compensation for all the time my panels were not working. I have received nothing. Jonathon, tech support is their only positive experience with this company. He provided excellent customer support. I would not recommend this company.

Brandon T was my project manager. He made this experience for me stress free and was able to answer my questions throughout this process.

Purchased a solar system from them 2 years ago, had a small issue with it recently and they were on the ball to fix it and make sure I understood what was going on.

Erus Energy is very professional, installers were there on time and finished promptly, hook up and ready to start. They are a great team from the sales person to everyone behind the scene.

Erus Energy is a premium solar integration firm. They have first class service and the best warranty on solar panels in the United States. Highly recommend! Very professional and courteous .