Good, Steve was awesome and answered all of our questions. He kept in contact thru the process.

Sales Rep (Ian) had a lot of good information and patiently answered every question I had. The project manager has now taken over (Jessica) and is good about keeping me informed every step of the way. We are currently waiting for the permit package to be submitted.

The customer service is very bad and will take forever to hear back from Sunrun's support members.

The agent is very knowledgable. Honest, Sincere.

I interviewed 4 solar companies and Sunrun'S reputation and honesty, and generation rate were all positive points that assisted with my decision. Great communication throughout the process.

Unprofessional never showed for appointments

Seemed positive but big let down in the end.

Fantastic service, installation and follow up. Very professional.

good experience sevice provided by sales person was great

Great, they didn't start high and make me work them, they can in low with a positive attitude.

My neighbor had panels installed through Sunrun (well, 3rd party vendor because they do not do their own installs). I called because I want to save money too. Had to leave a message and still have never received a response. A month later he called for me and I haven't received a response from then either. All told it's been over 5 months. Also, once my neighbor had the panels installed it took over 2 months for the inspection to take place for him to even start using the panels. Sunrun didn't care. They had their money. I have talked to him about his deal. Apparently his lease amount will increase after a set amount of time and after that it can increase at Sunrun's discretion. I don't like the sound of that. I started doing my own research. I am now in negotiations with Arres. They are local! They do the design, install, service, etc themselves. Based in Cottageville. If Sunrun wouldn't contact me for a sale, why would anyone think they would call if you needed service. They've shown themselves to be a take your money and run (Sunrun) kind of company.

ENDED UP PAYING A HIGH MONTHLY RATE, THEY CLAIMED TO BE UNABLE TO ADJUST. UNABLE TO GET OUT OF CONTRACT SINCE IM PAYING FOR BOTH SOLAR AND SC EDISON. TURNS OUT I NOW HAVE A BILL FROM SCE FOR USAGE, WHICH IS NOW HIGHER THAN THE SOLAR BILL. I HAVE ATTEMPTED TO CONTACT SOMEONE FROM CUSTOMER SERVICE, NO RESPONSE, LEFT MESSAGE AND NO ONE HAS CALLED BACK. EITHER THE PANELS ARE DEFECTIVE OR THIS IS SIMPLY A SCAM.

They talked us out of buying and leasing instead. What a mistake. Their customer service has been dismal and we are not getting the savings we were told.

We finally jump on the band wagon to get solar in our lives. We decided on SunRun Panels after talking to several neighbors that had experience with SunRun and other companies solar products. We did not go through SunRun directly, but a contractor that installed their products. The panels are beautiful and very efficient. The installation was on time and very quick, only one day for 14 panels. We are looking forward to adding our first Electric vehicle to our family and going solar seemed the right choice.

My fault for not noticing my payment will go up every year. I kept telling my sales rep and the staff at SunRun the #s did match up to me. I only paid $167 on level pay as it was due to a medical base line credit. So I save $20 per month,$10 of that is because of direct payment from my checking account. By year 10 I will be in the hole. I did learn a lot about Nigeria,my sales reps home country tho. I tell everyone at my medical office to stay away from Solar,which should be fantastic in the High Desert. But the savings is non-existent . I HATE being lied to,even if it's just by things being not shown to me as the rep talks about other matters. He KNEW how cheap my bill was and that I disabled.Other companies has said my bill was so low there was no reason to go Solar. I keep the AC at 72 during the summer due to MS flares,so it's not as if we don't use the power. So jut be very careful as I normally am.