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Sunrun

8.7

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User Reviews

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Star Rating

4.3

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2,483 Reviews

Review Breakdown

5 grade

52%

4 grade

14%

3 grade

6%

2 grade

5%

1 grade

23%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Mr. Ed Cathedral City, CA

No other company gave me credit. Sunrun did. I now have a PV Solar system and reaping rewards.

6 years ago

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Anonymous El Mirage, AZ

Project suppose to be finished and turned on over a month ago

6 years ago

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john a williams Lincoln, CA

they are very responsive professional and cordial.

6 years ago

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Anonymous Goodyear, AZ

They weren't pushy, they were responsive, approachable, and had Costco benefits.

6 years ago

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Kathryn Crawford Fullerton, CA

So sorry for those folks who had a bad experience with this company. I am very pleased with the installation process and my saleslady was and is very professional. Inspection scheduled and then an ok to turn this system on. The crew who did the installation was quick, professional and cleaned up everything. All concerns were addressed and taken care of. They first installed new roof tiles where the panels go because my roof tiles have 10 years left, and this is a 20 year installation project. All went well.

6 years ago

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Sandytoes Hanalei, HI

I have had a Sunrun installation on my home in Hawaii for over a decade. I can highly recommend them.

6 years ago

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Anonymous Tustin, CA

Professional. Clean. Clear. The person who showed up to my home what well informed.

6 years ago

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kw.cannon1@cox.net Mission Viejo, CA

Bought my system from rec solar got through Costco, before they got together together. I had diminished power for about a year, and tried to find recsolar, finally found sunrun. It took over a year to replace the faulty panels (lots of E-mails and phone calls). Finally called Costco and they tried to help. God knows what would have happened if they didn't help

6 years ago

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Graham McCabe Harwich Port, MA

I have 2 homes with panels from their now defunct partner Sungevity. When 6 months ago Sunrun took over 100% of the contracts I had a dead converter at my house on Cape cod. It took them over 3 months and at least a dozen phone calls to repair the system while all along I was making lease payments. I can find NO record of Sunrun reimbursing me for lost energy charges. As a matter of fact I can't tell from my local electric bills or from Sunrun whether I receive Solar credit as of today!!! I've called both parties and they point at each other.

6 years ago

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David Bedford 94550

Very professional sales, survey and installation.

6 years ago

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Dissatified 92101

I thought it was a good company. However I had a very poor experience with them, I quickly realized their lack of attention to customer satisfaction and decided to seek another provider.

6 years ago

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Jim 95492

Not as formal and professional compared to some of the other solar companies that I have had experience with. Did not receive any formal response for 2 weeks after meeting with representative and in found out from a phone call that your company could not put solar on to my house for supposedly safety reasons when no other company previously had identified that as an issue. Currently have solar and happy with the provider I went with.

6 years ago

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Paul 33328

I interviewed over 10 companies. My overall impression of all of the was "SNAKE OIL SALESMEN".i got a different estiomate of the amount of panels I needed from every company.The possibility of me ever getting solar panels has been destroyed. My wife will not even discuss it anymore.

6 years ago

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anon 91104

They were useless to me, telling me I had too much shade for solar panels. I am having panels installed by another company next week.

6 years ago

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Denise 8043

good at first then the service went downhill fast. Horrible company Im sorry I referred it friends

6 years ago