I received a quote after a few back and forth From a nice guy call Braxton turn out he was fired before a meeting The Co-founder came to the appointment instead gave me a different quote,we decided to wait a couple of week To start the job in the meantim. Alex the co-founder was to find out about a couple of questions I had about the difference in the quote,which I never received an answer. I call today to proceed with the job anyway Alex picked up the phone and said they cannot Do the job because is not convenient for them.

I would like to give this company -5 stars. The worst customer service ever. I closed on My home March first. First month was paid by escrow. Next payment due 4-1-18. I never got welcome letter until Mid April, after i had emailed someone like April 9th, to ask about getting statement. Got statement a few days after that welcome email telling me I was late and charging me late fee. I got someone on the phone finally the next day after ALWAYS waiting long time. I paid April and May bill over the phone minus the late fee I refuse to pay. It is now 2 weeks later. (Today is May 5) I have still yet to get credit for those payments not credited the late fee. So, I have yet to be able to set up auto draft which saves me $5/mo. I don't want to set up because I am guessing it will pay that late fee I refuse to pay. Its like impossible to get someone to help. I own a small business and if I treated my customers like this, I would no doubt be long gone out of business. (didn't even add the night mare of trying to get someone to talk to me about the details of lease before I closed on the house. I NEVER did and just had to accept lease as is and it held up my closing a few days. I had to email again and get irate and I am not sure that sped things up, but if you value customer service, then do not use this company, because they sure don't!

I could not be happier and I own the system. Financing is okay and leasing is a complete loser. The company I used, Cool Blew in Peoria Az., did a great job. They are experienced at working with the power provider and the application process was smooth. Install is a very clean 20 panel 6.9 KWh system using 345 panels with no unsightly inverter. The conduit was painted and a quality bird block was installed. A whole house surge protector was included that also "cleans" up the electricity so our appliances run more efficiently with less electrical draw. From the day I signed the contract to beginning to generate my own power 3.5 months and that was during the major winter holidays. Most of that was waiting on the county inspector and APS to set the meter. I always generate excess electricity which I will use credits to be net zero in the summer. My first full month with solar my bill was negative $62.05. The monitoring system is a bit buggy and sometimes runs a few hours to a day behind. With a 25 year parts and labor warranty what is not to like. I knew all about Sunpower and the rest of the solar companies before I had the salesman come out so I didn't have to sit through a sales pitch and we were able to get right down to business. I'd done enough research I could sell this product. The price was very fair but then it was just before the major winter holidays and they were not selling much solar. Timing is everything.

The project took more than twice as long as I was told it would. Communication was horrible. No one appeared to be in charge.

I agree with James, the panels are not the problem, the panels produce more power than most other panels. I moved into a brand new home in Murrieta Ca, 4 months ago once Edison gave sun power the permission to activate the system it took the local company that installed the equipment several attempts to do so, finally after many calls the system was activated, by 10 am in producing 2 kWh by noon its 3 kWh by 1 pm in rocking 3.5 or better until 5 pm then it drops to about 3 kWh. My electric bill this month was $ 3.00 dollars that’s only because I didn’t have a full month of usage, also when I use the air conditioner I look at the meter and I’m still sending power to the grid, so far I’m a happy camper

After many months of researching what company to use for solar, I decided with SunPower. Not only with good reviews, but they have been in the solar business for many years, way before the solar got popular being installed in homes. They were already installing solar to big known companies. Unlike many solar companies out there now a days, anyone can install solar and when issues arise a few years from installation, they are nowhere to be found. Found a great sales person that was very knowledgeable with solar. He was the ONLY sales rep that I talked to (talked to many from diff companies) that actually had solar installed in his home, and through SunPower. He knew his stuff. He showed me (used my laptop and logged into his Edison account) and showed me that he has solar and how it works. He was the ONLY one that knew the answers to my questions on how solar works, billing, credits with edison, etc. He followed through on everything he promised. Installation went quick, all approvals went fast and we've had our solar going on 3rd year now and so far so good. I would definitely recommend SunPower. If I can only recommend my sales rep to everyone I would. Great guy!

The company sales was not professionally train. Limited English skill. I called to their manager in Rosemead office and she also was not helpful. So i switch to other dealer.

I have had SunPower solar system installed in my home and it has been approximately 5 years now. I have had no issues with my equipment or issues with Tucson Electric. They installed it with no problems and their customer service has been excellent. They answer all my questions in a timely manner and I am happy with my purchase.

Spectacularly poor service. We've had panels on our roof for months. They're completely unable to be activated. All I've received from SunPower so far are broken promises and updates that never come. When I get calls back, they've done no prep, have no updates, and seem to be completely clueless about how solar is activated. It's pretty nuts. I feel like you'd really have to try hard to be this unhelpful. I would never recommend working with them.

Horrible Company NO cost savings , had them for 3 years . Barely made production and 3 year had a short fall. Cost me 1200 extra, so I think they sued for false advertisement. The lease is a ONE sided lease no benefits for the homeowner. Now I battling with them over the avalanche effect the snow has cause. Almost injured me and my dog. 3 later they tell me OH there is a $1500 sunguard they can install. How N.Y. doesn't mediate a snow guard is ridiculous . Danged my 10000 deck. They don't care , the lease make the home owner liable in every situation. They don't care about ANYTHING but collecting the lease payment. I've filled a complaint with the BBB , NYSERTA and gonna do NYS Dept of public service. Worst financial

We got our solar system installed about one month ago. Its been great, its generated more than we used despite how cloudy it has been in San Antonio lately. The equiptment is outstanding, it was installed without a glitch as is working wonderfully.

Warning to all those looking into the solar investment and dealing with Arizona Base Elite Solar concepts, Titan Solar and Corporate Sun Power. Yes they may have the highest efficient Solar panel product on the market but their Sales and Customer support has been nothing but a nightmare. Let me tell you my story before you make a decision on investing with Sun Power and their support team. My nightmare all started shortly have both parties signed a lease contract on Oct’17. A few weeks after the lease contract was signed, I received a call from Elite Solar Concepts stating that Sun Power accidently cancelled my contract, so we had to resign a new one. Well when they sent me a new contract I noticed that my monthly lease payment had increase and only after multiple phone calls did they finally get the contract payment back to the original agreement. Now we are in late Nov’17. Then I waited and when Jan’18 came around I finally had to make multiple calls to all three companies to finally find out that there was some issue with the drawings that the city had, and Elite Solar Concepts and Titan Solar had to redo and resubmit. They stated that this was going to be walk thru and everything should be back on track. Well again I waited to hear from Elite Solar/Titan Solar/ Sunpower on a installation date but nothing. So again, I had to make multiple calls to Elite Solar/Titan Solar/Sunpower to find out that there was some internal drawing issues and they had to do another Shade report. Well they came out the next day to do their shade report then once again every went quiet. Then the final hammer came down. I received and email from Sunpower and Elite Solar Concept stating I had to sign an amendment to the original signed contract because they overestimated the amount their system annual kWh could produce. After reviewing the drop in kWh from the original contract agreement I was still OK however I noticed that my Price Pre kW went up and my monthly Lease payment stayed the same. So I contracted Elite Solar Concept/Titan Solar/Sunpower stating I was OK with the drop in the annual kWh however I would think that my monthly Least payment would also go down. To my extreme shock they told me that Sunpower has gone thru price changes since my original Contract signing (Both partied agreed) and if I sign the amendment that I now have to pay the price difference. I challenged this response stating the I should be honor the original contract Price pre kw and my payment should lower due to their miss-calculation in what they original agree too in the signed contract. However, after venting my frustration with this, they answer was “Sorry, your out of luck”. Well it is now 6 months from the start of this whole project and I have no solar panel. My final message to anyone reading this is I only warning you of the potential frustration and head that you may encounter when dealing with Elite Solar Concepts, Titan Solar and Sunpower.

Purchased 12 panels from third party dealer Energy By Choice Northport, Long Island , NY. I have no complaints, From my initial phone call to finish was an good experience. Purchased outright, w/ the 25 yr. warranty for my home, produces the kilowatts it was designed to do. Pay $11.00 a month electric bill for utility access, and they pay me back $25.00 at the end of the cycle for overage. I make 1 payment of $110.00 for the year whats not to enjoy!!!

These guys are total crooks I told them I wanted enough panels to cancel out the cooling system during the summer. the said 4 panels would do the job. so I paid $7000.00 AND THEY DON'T EVEN COME CLOSE. AND THEY WON'T COME BACK TO MAKE THE JOB RIGHT. WE WILL SEE WHATS RIGHT WHEN i SEE THEM IN COURT!!

We have had a SunPower System installed for 3 years and we have nothing but outstanding comments to make. System has worked flawlessly and efficiently over the years meeting all our needs. Company salespeople and installers were just tremendous. SunPower provides routine daily and monthly monitoring with reports. System + panels are the best made in America. I can't say enough about the elimination of our energy bills and satisfying feeling of producing our own electricity. SunPower is just outstanding in service and equipment and staff!