SunPower
8.6
User Reviews
Star Rating
3.8
4,313 Reviews
Review Breakdown
5
74%
4
12%
3
3%
2
2%
1
9%
Sentiment Criteria
Value
Quality
Service
Trustworthiness
Andrew McCormick Bakersfield, CA
Great Customer Service, Always had answers for my questions , always retuned calls. I was never left out in the blue for any reason. Very reliable, professional and honest.
3 years ago
Rachel M Rosamond, CA
Excellent customer service and overall product. Great experience.
3 years ago
Happy in San Mateo San Mateo, CA
Good friendly service. Informative, knowledgeable. Generally like doing business with SunPower.
3 years ago
Ralph Danville, CA
Excellent Service, quality product. They proactively kept me informed as the project progressed.
3 years ago
Brett Napa, CA
Good equipment and monitoring tools.....
3 years ago
The Durfey’s San Jose, CA
Their service is outstanding & the product is awesome.
3 years ago
DLD San Jose, CA
Great installer, easy to operate , max sun to energy
3 years ago
Ron Curry Vacaville, CA
I am extremely happy I chose SunPower over the other brands. The installation was quick and painless. The price was about the same and the guarantee is exceptional! I should have gone solar a long time ago.
3 years ago
rww Kihei, HI
Rising Sun LLC provided awesome service and SunPower products were a part of it all.
3 years ago
Hawaii customer Lahaina, HI
Excellent performance under low light and at high angles of incidence.
3 years ago
Thomas Honolulu, HI
Durable panels and good customer service in follow up and maintenance
3 years ago
Clint Medford, OR
Professional and timely service. They kept me well informed about all aspects of the process. My only complaint has been in the timeliness in processing my rebate. Over 5 months since project completion, and still no rebate.
3 years ago
Deneen Rivera Goshen, NY
I do not know how they are so highly rated there customer service is horrible. I got my panels installed in October 2019, finally got final approval late Dec 2019 and my system is still not working correctly. Got a call in Jan that they needed to come out again they did make an appt with me just send someone out without telling me while I was at work. The guy they sent called me and told me he would do what he needed to do on the outside but that they hadn't even sent him the piece he needed so he would have to come back. That was the last thing I heard from them and then in April I get a $300 bill (that is just the electric portion) from my utility company going all the way back to January & I have been billed around $100-150 ever since because Sunpower has not fixed the problem. They keep telling me not to worry that they have a "Production Guarantee" but their whole sales pitch is that you save money because you no longer pay for the Deliver portion of your electric bill but guess what that's 2/3rd of these charges and I'm not going to get that back. On top of that they told me they would freeze my monthly payments for the systems until they can get someone out, but each month they take the money out of my account so not only am I still paying my utility company but I am also paying for a FAILED solar panel system. Then I get a call about 2 weeks ago to tell me that they have found a contractor in my area who can come out (because really you only have one an hour from NYC) and that I should expect a call from them in the next few days to schedule something and guess what Crickets. I even have a Customer Service Supervisor in charge of my case but all he does in play phone tag. Even sent me an email asking me what was the best time to call me and but never bothered to call. At this point I am paying for the solar panels that do not work and what I would have paid the utility company had I never switched over to Sunpower and I still have no Idea when this problem is going to be resolved.
3 years ago
Mike of Teaneck
Great performance and professionalism up to now
3 years ago
Tim Schmidt
Quality work and fulfilled production promise
3 years ago
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