I think the installation process was smooth, I think the people who came looked competent. Later on I found that others were significantly lower priced.

There are issues with the equipment and I'm not happy. I think that Better Earth needs to really look into their practices. The amount of panels they put on my roof were not right, and now I'm paying for those.With the electricity bill, it really didn't helped to lower it.

I got a bunch of solar quotes and Better Earth had the nicest, not pushy, really easy to talk to sales person. And their prices were competitive. I felt that I could really communicate with. They were very patient even though I asked some fairly dumb questions and got kind of anxious. They've gone over the top; they were just lovely. Customer support is all done with a human touch, plus they know what they're doing. The one thing that I didn't like that they did was that they would send me all these bot messages. And the bot messages were wrong. They'd say this is going to happen on this day and it didn't. And then they would say things like, are you getting excited? And I talked to the salesperson about that and he said a lot of people like to be kept up to date.

I really liked your field representative, Brianna. I felt like she presented things clearly and she wasn't pushy. I liked the fact that I could talk to other people in my area that had already had solar. They were very transparent and honest about what was going on. They always either answered the phone or returned my call in a timely fashion, and they were usually able to resolve whatever my questions were. The only glitch I had was it took so long to get it inspected, but I think that was out of their hands, that is the Orange County building department. During the installation, they arrived early and had a number of workers - I felt they worked hard all day. They were respectful about the amount of noise they made. I like the fact that somebody came from the company to check their work when they were done. And they cleaned up very nicely. I've only had the system hooked up for less than a month, so I'm not able to judge my savings yet, but so far the equipment looks good. It was installed correctly, it passed inspection.

I looked at a lot of different companies and I think it was the price that ended up being the deciding factor. The customer support was great. Every time I had a question, I called Marcel, and he would help me get in contact with someone from the office. Installation went really smooth. There is a site inspection first and then the installers came out and all my questions were answered. After that, another person came out to meet the inspector and it seemed to take a long time, but it actually happened within the time that Marcel said it would happen in the contract. The panels that ended up being installed are higher wattage than the system originally called for.

I was very skeptical about someone coming to my door as I have been burned in the past. Jake had explained everything to me very clearly and answered all of my questions. I did all of my due diligence and got a plethora of quotes. I decided to go with Better Earth because of how professional and knowledgeable Jake was. The installation was done quickly and seamlessly. I would highly recommend anyone looking into solar to go with not just Better Earth, but Jake T specifically! I am extremely pleased with my decision and will continue to refer anyone who asks me about my system.

It's been 6 months and our service has still not been activated! Sure the panels and electric are hooked up but we are not receiving solar power. The last 2 months we have been sending messages and they replied that it's the city's (Phoenix) fault so I went to the city. It turns out that they are waiting for the correct paperwork to be sent to them from Better Earth. Now Better Earth are not returning calls or emails. Horrible company. They owe me a new roof!!

Better Earth scammed us by installing lower watt solar panels and inverter not in signed contract. Better Earth damaged our roof tiles with cracks, broken pieces, holes exposing roof sheet. The installed panels not aligned and wire bended sticking up visible. Better Earth lied about city permit & HOA documentation.

Intalled 7 months ago and the inverter is shot. Panels haven't been producing for amost a month. When I call(3x) all I'm told is they have escalated my service to highest priority and someone will contact me within 48hrs. So far no calls even when i told them it was my 3rd call...stay clear of this company. No way they'll be around for 25 years

Read reviews on BBB. Company is never on time. they left a mess on my roof, first rain washed all parts the left. I has a popped tire. I have had panels on my roof for months and still not hooked up. I have to keep calling them. They were supposed to hook up 6 wires into electrical panel. they ran 4 so it didnt pass inspection. Still waiting on solar power to be turned on. In meantime they use crappy hardware to attach panels to roof. that allows pigeons to roost under. I cant use a quote from another company as it voids my warranty I am told.. Stay way from this company.

I was sold on the design and power production that i wanted. my sales person was very accommodating and explained the cost and power production. This was in Sept 2021. it took over 3 months to get solar panels installed. The day of install, panels was install not according to plan that I agreed upon. called the service number and was told that I had no say as to how the install of the panels. Called the project manager he too was not aware of the design change. been going back and forth with Better Earth customer service and till this day nothing has been resolved. only the employees that were sent out to repair the service request saw it was not installed correctly and had multiple safety violations, from safety violations to panel (breaker). 2 service techs where set out to repair both times there was nothing they were able too fix do to poor judgment of the installer and design team. now they are saying they are escalating my project to so call higher management and keeps going on with the same excuse. They know they messed up and I'm one of the main reason they are having a lot of meetings due to poor customer service to poor design. but yet they still don't want to admit their mistake. I'm 100% disabled Veteran and added STRESS this company has been dealing me is causing me a lot of health problems. it has gotten so bad that i have been taken to ER 4 times since Jan 2022 to present. the last stress attack i wasn't able to seek transportation myself and had to have ambulance take me from my home to a civilian hospital and now have a bill of 14,500. My project manager have reached out to me with other solutions and i have agreed to design change and was given a $2,000 discount on my $63,000 purchase agreement just to get this project to pas CITY INSPECTION that has already failed once. so i get another CITY inspection after the new agreement and it FAILED again. (as mentioned earlier on this review). I have contacted the financing company they have contracted for my solar project and have requested to stop any funding until this cluster F**k has been taken cared and they where very helpful with the my request and concern. I am not asking for anything for free but to honor my original plans that was agreed upon since they are at fault. Better Earth does not honor their contract and imposes changes without your approval and will tell you that YOU (me the customer PURCHASER not LEASEE) have no rights. so to my fellow veterans, consumer, future customers i STRONGLY suggest you seek solar elsewhere.

Do not trust their judgment on roof condition I'm sure you'll bee reassured " don't worry we will warranty your roof" but, it only covers their penetration. Simply put, my roof was inspected post better earth inspection, pre-insatllation; three roofers say "your roof is shot" "5 years past due". Better earth says "don't worry let us install we will take your panels down for a small fee" against my better judgment is say "ok" THIS STARTED IN MAY NOW IT IS OCTOBER MY PANELS DIDNT PASS THE FIRST INSPECTION, I HAD TO UNINSTALL THEM MYSELF BECAUSE THE SMALL FEE WAS OVER $1700 TO TAKE DOWN THE SYSTEM NOW MY WARRANTY IS VOID I DONT HAVE A WORKING SYSTEM AND THEY WANT $2500 REINSTALL. I HAVE TO REINSTALL MYSELF! WHY DID I PAY $35,000.00 FOR THIS SYSTEM? ( THE SYSTEM CAN BE PURCHASED ONLINE FOR $16900.00) STUPID ME! AND, YOU'D THINK A COMPANY WOULD BE A LITTLE MORE ACCOMMODATING. IT JUST SAYS THEY CARE VERY LITTLE ABOUT THE BACK END. JUST ANOTHER OVERPRICED SOLARS SALES CO.

Consumers beware, DO NOT USE BETTER EARTH! I signed with them back in September 2020 and I still don't have working solar panels. Failed first inspection, poor communication, left exposed wires, moved my trailer into neighbors yard and didnt move it back, and dug up a concrete expansion joint. Vendors and representative unprofessional, insulting , cussing, and non responsive.

Horrible company. Took months to finish and when they finally did, i was left with a damaged panel that they were unable to diagnose or repair so, had to have a real electrician come out to fix their damage. Better Earth never paid for the repair. Never even called once to apologize or find out the status of their overpriced install that took 9 months.

Professional People from management to installers. They meet with you to ensure that you understand what Solar can and won't do. Listen to your wants, and then define a plan that will meet or exceed them. They helped get us a great loan with a company that has the same goal as Better Earth, having a satisfied happy customer.