I am very disappointed with the whole team of better earth. In the past 1 year journey with this company I have been getting nothing more than just pain, waste my time and money. I have not only been duped with my money that I want it back and would look for some legal recourse in near term. There has been a serious lack of discipline in terms of * communication(what is being installed) * installation that is not even working, months after it has been turned on * failed inspection * delayed to get approvals * hrs lost working with customer service I know this team is incapable of delivering any results.

Professional and Knowledgeable . Good product at a good price. The customer service is one of the best I have ever worked with. Better earth makes you feel like you are part of their family.

I put down 4 Starz but thats for the company, I çant give the full 5 due to the job was not completed. But, I give 5 stars for the Sales Rep Jonathan T. He really gave his all, to have it work out, but to many loop holes that where out of his control.

Better Earth? Worst Experience! I signed up for a solar system with Better Earth based on their competitive cost but the three month installation process has been a terrible experience and I would urge any prospective solar customers to avoid them at all costs. Specifically: After we signed a contract and paid $1,000 deposit, they surprised us with a “$1,000 city fee” that they didn’t know about previously even though they claimed they were one of the most active installers in my city. When the same salesman later put in a bid for my neighbor, he came up with the same “surprise city fee.” Installers showed up and lacked basic equipment such as a tape measure. I had to lend them one. Even though they claimed to be the most active installer in my city they did not know they needed to schedule a fire department inspection. This delayed the inspection process and city approvals. Though the city was willing to expedite the inspections, Better Earth would not accommodate a faster schedule. During the installation process, the Better Earth technician removed a tamper ring from the city’s meter, which means I will be assessed a meter tampering fee by the city. Based on analysis of my home’s energy consumption, Better Earth proposed a 5.46 KWh system. It turns out they installed a 3.8 KWh inverter, meaning that more than 25 percent of the energy generated by the solar panels that I paid for goes to waste. When you call Better Earth customer service a representative takes down your information and complaint and promises someone will respond within 48 hours. Rarely does that happen. More often than not, customer service complaints get no response at all. Bottom line: I would strongly advise against using Better Earth. They are deceptive, unprofessional, incompetent and unresponsive.

The Better Earth crew were fantastic every step of the way. I realized that NEM 2.0 was getting deprecated very late in the game to the point that I thought I was sure to miss out on it. I contacted 7 solar companies and was ignored by all of them except Better Earth. It almost felt like I was their only customer because they moved extremely fast considering they were most certainly swamped with other people like me. They got moving really quick and reassured me that they would take care of me. Two months later I can say that they most certainly did. Really great company, highly recommended.

I got estimates from 6 solar installers and Better Earth was not only the most helpful and responsive, but they offered the best product at a competitive price. From day one of working with my rep Luis L, I knew I was in good hand. Like any construction project, there were some hiccups along the way with the install, but they handled them great and I’m super satisfied with my entire experience.

Good communication, friendly staff and good price.

I received multiple quotes from different solar providers and Jad from better earth felt the most knowledgeable and was able to answer all my questions. They worked with me to expedite my service.

I chose Better Earth, with representative Jonathan S, out of six bids on Energy Sage and four off. Some were afraid to touch my building because it has an older electrical system and is multi-unit, many were not competitive with Better Earth's price. Jonathan gave quick and upfront pricing on what the costs would be should by electrical need an upgrade, and guarantee installation approval before the 6 week cutoff date when CA switched net metering rates. I was surprised and pleased to learn that my electrical system did not need to be upgraded. There was a significant unexpected expense when the local electric company changed the rules before the cutoff. However, Jonathan and Pablo kept to our originally agreed on price. Better Earth submitted a permit application quickly and at this time, I am waiting for the local building department to approve. So far though, I am very pleased with my experience.

Jonathan S was great. Very efficient and concise with the presentation. Did not waste my time at all. And with that he got my business. 100% recommend.

I would like to say some nice things about Jonathan S with Better Earth .I found him to be honest, very quick to respond to phone calls and texts. He was very informative and took the time and explained in depth whatever I asked him, and I believe he is quite knowledgeable with his product. I do endorse Better Earth and thank you. I am looking forward to having the system installed which is my second system installed.

Great company super easy process. Delores was knowledgeable and I felt like I was valued as a customer to get the best price with maximizing my solar potential. Overall great experience.

Called them a month before NEM deadline and they were cheapest and also the fastest. Luis L was prompt and flexible

I've had an overall great experience with Better Earth. Jonathan S walked me through the whole process and has been super responsive from the initial quote, through the install and to the final inspection. He and Better Earth did everything they said they were going to do and I am very glad I chose to go with them over other installers. On top of all that, they were also very price competitive.

Better Earth team is lying from the salesperson to the man on charge with the installers no one has a idea who is doing what making a lot of entrees to homeowner calming my selves. They sell the panel and give you a contract that doesn't math what the salesperson verbally tells you and the installer do whatever they want on the layout even they have a layout to follow and finally the people on the office that supposed to help you just denied everything to be responsible for their employee's mistakes getting on your face that the contract is for their benefit not the customer. I asked to fix their mistake and the only answer was not our problem anymore is yours and we don't care about customers we care about out money (I hope the RME and the owners of the business see this so they can help future customers with these mistakes but if they don't care who will