They communicate very well and have people skills.

Very prompt. Willing to take any questions anytime.

Not willing to work with people who don't have good credit

refused to send me hard copy of proposal in the mail for me to review

They never called us for an appointment.

They didn't get back to me after my request on their site

TERRIBLE COMPANY We starting a project of getting solar installed with Sunrun in our new home shortly after we moved in in October 2016. Through our time working on this project, we have run against a lot of confusion, errors and overall frustrations. There are many solar companies that we have talked to but we decided to move forward with your company due to your connection with Costco. We have always been impressed with Costco and figured a company working with Costco should have a similar customer focus and professionalism. I would like to go through a few of our many frustrations that we have experienced in working with Sunrun. We started the project in November and didn't get everything installed until Sept 22. They had initially told us that the panels would be installed by April-May of 2017. The communication between our projects leads and the owners of the home was very poor. When we set up our project we set it up originally off of a partial electric bill. Once we realized this we asked to increase the size and quantity of the panels on our project to get closer to our actual energy usage. The employee who was at the house then set it up as two different projects on the same property. One project being the original plan (as the original project was already moving through the process). The second project being the additional panels required for the second plan. At some point, they realized they could not do it as two separate projects so they canceled the separate projects causing us to get an automatic email notification that our project was canceled. In order for us to find out what happened, we had to call them. The canceling of the projects caused an issue with the financing process which we as the customer had to resolve through a series of phone calls and a series of additional paperwork. We were told originally that the roof repair work would be covered in the installation. A while into the project we were informed via email that we would have to pay an additional amount to cover the overage. I called to find out more and was assured a number of times that it was covered. Additional emails came stating we needed to pay, leading to an additional phone call where they stated that we indeed needed to pay extra and that the extra could not be financed. When they came to change out the electric panel we were not informed that our power would be turned off for the whole day until the contractors arrived that day. The communication was buried in a few PDF files attached to an email. No one asked if we wanted to keep the old panel leading to the contractors to throw it away without our permission. After installation, the contractors left us with very limited information about the system and how it worked etc. Causing us to have to follow up with the company to get the manual and other instructions for our new $50,000 appliance. Meanwhile, there were several different people that would contact us for various things and there was no continuity of contacts. Further, there are 4 owners of this property and we asked them numerous times to copy all of us on all email communications which did not happen. After the installation of the system was complete our pump on the pond was not working. We thought it was an issue with the pump so we called someone out to repair it. Come to find out it was not a problem with the pump, the problem was that the panel was not appropriately hooked up to the pump. The screw in the panel box was not connected to the wire. This was causing a spike in electricity usage and causing the pump to not work. In order to determine this, we had to call out a pump guy and an electrician to tell us that Sunrun screwed up the connection. The electrician was able to fix this issue but this cost us extra time and money. Now this month we got our electric bill showing our connection to the solar. At first, it looked promising, until we got a second bill in the mail. I called up SDGE and found out that Sunrun had only hooked the solar up to our water pump electric meter and not to the house. So now not only am I still paying for my HIGH electricity bill on the main property but now I am paying for my solar panels that were supposed to help lower the cost of my electricity. Apparently, the wrong application was filed. A dual application needs to be submitted to connect the solar to both the house and the water pump meters. We did inform a few of the people that we worked with over the last year that there were 2 different electricity meters on the property. All in all, these are some of the biggest issues we have had through this process. There are other issues that were minor but still should not have happened. I have to say that in the end we have not been impressed with Sunrun and would not recommend them to anyone else. We are very disappointed how this entire project was handled. In my opinion, this experience was not worthy of its connection with Costco. They have also sent us to collections for a bill they never sent us and a bill that customer service has no record of. DO NOT USE THEM.

Challenging expierence. They sell you good that you will only have the panel bill plus the connection for the utility company. Well in my case I am out about $376 dollars because their installation crew didn’t hook up all the panels. Despite the fact that I notified my rep twice that I wasn’t generating as much as I should I almost was left holding the bag. Three months later they received a generated message that my system was underperforming and sent a tech out who found that a whole section wasn’t plugged in. A whole section that I was paying for, in addition to utilities because it wasn’t working. The first level customer service is lacking. When my issue was pushed up the ladder, Sunrun reimbursed me the amount I was out.

My husband signed an agreement while sick and having chemo therapy. Unfortunately he initialled every section locking us into a 20yr lease. monthly cost cost, true up cost and cost from southern cal edison. saddly my husband passed away and i had no idea abut sunrun and what crooks they are. there are only two option stay in the lease for 20 years or purchase and they have thousand of dollars of hidden fees that are only internal to they and cant share how they calculate the current appraisal and he tax.. their customer "specialist" didnt care about anything except what you have to pay no exceptions. The pay out after 7 years plus 3000 intial fee totaled to 22,620 , it took months before i could get a payout which the contract stated 14k,, but they add apraisal fees taxes. I also asked about cancel and i was told no that wasnt an option. I asked how were the pannels appraised and i was told its an internal process they dont share, sunrun has the worst customer service and i would never recommend them.

I was all for going solar back in 2017 when I started the process with Sunrun rep Michael in October. Signed on to get panels told by December would be up and running. In April they started installation with appointments for installation schedule and cancelled, rescheduled and nothing three times. Was called by top management who promised it would be done and told me that he personally was sending me a $500 gift card for all the trouble with installation still waiting for it. Installation occurred did not pass inspection. Repairs done inspection completed ok to go. One month late not solar. No calls and no MIchael he stopped answering text and did not show up for appointment. I would give less stars if I could. Was thinking of recommending them to other put I don't want to give others the same trouble I am having. Norberto Hernandez

I’m in the process of trying to get solar and it has been a nightmare we started in March and was told we would be up and running by June 1st. We have gone through the inspection process and was sent to final design and the sales representative came out with the results and said that we need to pay and additional $3000 to get the equipment installed and Sunrun would only pay $6000. They were going to install 38 panels onto 3 planes of the home. I was promised when we started the process that we would not be asked for any additional fees to put the panels on the roof that Sunrun will absorb the cost. So when I was told I had to pay an additional $3000 I was floored and the sales representative then told me that we had quite a bit of damage to the roof we then asked do you have any pictures to show the damage and he said no but will get them and send them to me. I also said I will not pay that to get them installed so he said I will go back to my boss and get it taken care of that he was the best sales rep out there and he will get back to me in 2 days and that’s all he needs and not to worry. This was April 30. He then did not get back to us so after 2 weeks we text him and he said his boss is out of town and will get back to us the next day. Well another week goes by and I call him now and it says he went on vacation for 2 weeks and will return May 27. So still no call when he returns I then call June first a little annoyed at this time and he said sorry he just dropped the ball and will work on it so he calls back a few days later and said there was nothing he can do but he has an idea to change from a 220 watt to 330 watt system and use only 2 planes on the roof and that should drop the $3000 we owe and it will produce a little less. And it will be $1040 now. I’m at a loss and don’t know what to do and after reading all the comments here I don’t think moving forward is a good idea.

Why can not sun run fix my system that I have with battery no one knows what they are doing when they come to my house to fix system. We installed in April 2018 2 weeks later it broke down we did not receive phone call and the repair team shows up telling me they are here to fix problem. It broke again on June 5th and was told 9 times some one would call me and show up no one did. On June 6th tech showed up with out calling and tried to fix system he did not the battery got so hot you could not touch box, I had to shut system down again. My question is can some one call me and tell the truth and send out tech that knows what they are doing, we did not have sun run put their property on our house for looks I was hoping it would work which it has not as of date. Signed very angry

The warranty was shorter than what I expected. It was only 10 years.

The sales person was ill informed and did not know her product

I asked him for a quote they gave me a quote but they can explain it to me where the money is going break down the charges when do business with this company