We had a solar system installed in 2013 by Solar Tech out of Asheville, NC (the original installer). This past year, starting in April a microinverter failed, within 3-4 months a total of 4 microinverters failed. I tried for over 8 months to get the original installer to replace the microinverters with zero success. Finally, I contacted Scott O, Chief Technology Officer, for the local SunPower dealer. I explained the problem I was having and he immediately stepped up and offered to solve the problem. He assured me he could fix the problem. He communicated with the SunPower technical support staff and provided a reasonable cost estimate to install the new inverters. His cost bid was approved and within a very short time he scheduled his installers to be on site to complete the job. The crew arrived right on time and went to work. They inspected the original installation and found a number of major deficiencies committed by the original installer; failure to seal roof cable penetrations, failure to make ground wire connections, failure to properly secure wire connections, failure to weather seal ends of panel runs, just to mention a few. Scott's crew corrected these deficiencies on the spot and made sure the system was fully operational. They didn't just install the new inverters, they went above and beyond the call to duty. They mapped the location by serial number of all 10 panels, which was something the original installer failed to do. Scott's crew had to remove all 10 panels just to find the location of the failed inverters. I am extremely pleased with the support and assistance by Scott O and his crew. They did an outstanding job. Couldn't be more pleased. I'm so glad I was able to find Scott O and his crew.

This was a professional outfit from the get-go. They had the plans for our house available for our first consultation and the sales lady knew her product thoroughly. They were offering a 7kw package and determined that I could actually get a better one and proposed that. They had ALL of the necessary paperwork necessary with complete instructions. They arrived on the day agreed on and began the installation with an experienced crew. The whole installation, including the electrical installation was as neat and professional as it was possible to be. There was power production and a reduction in power needed because the installation shades the roof. We have had this installation running without the slightest problem for almost two years. We are very pleased and satisfied. We highly recommend them!