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South Coast Solar

5.9

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User Reviews

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Star Rating

4.4

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33 Reviews

Review Breakdown

5 grade

76%

4 grade

6%

3 grade

6%

2 grade

3%

1 grade

9%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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James Botts Williamston, SC

Excellent service very informative. They were quick to start the build and did a great job

1 year ago

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Maryela Gaffney, SC

Professional planing and execution of the project even it was not the standard project

1 year ago

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David Whitley Gainesville, GA

Responsive to questions regarding install and post install.

1 year ago

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Chandler Atlanta, GA

The quote they sent me had the wrong tax information. Increased the cost of the project by $2000, very disappointed in this. The Sun Power crew that did the install was excellent. *Edit: My original review was incorrect, the difference in cost due to tax changes was $726. I apologize for the mistake, but this is still a significant difference. To address the comment below: Yes, I originally requested the quote in 2019 when the tax information would have been correct. I reached back out in 2020 for an updated quote as I expected pricing to change in that time period, and was sent back the quote that still had 2019 tax info on it. This should have been looked over and corrected before being sent to the customer.

1 year ago

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Bobbie Opal Taylor McCormick, SC

Their professional approach along with the way they ensure the customer understands every aspect of their purchase.

1 year ago

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Devin Summerville, SC

Great equipment, everything works well but there were some issues getting everything setup. Buyer beware - get any agreements made by sales written into the contract - if it's not it isn't going to happen

1 year ago

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John Raeth North Augusta, SC

Good products. No problems. Support software stays up.

1 year ago

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John Rose Pelzer, SC

Good service delivered as promised and followed up on the project after it was complete

1 year ago

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Robert Ramey Westminster, SC

Would be 5 stars if had production info for individual panels

1 year ago

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Mike Hwang Lawrenceville, GA

From beginning to end, the process of planning to installation to implementation, South Coast Solar made it easy and simple to join the growing population of eco-friendly homes. South Coast Solar associate, Charro, was especially helpful and patient with all our questions and concerns about the potential project. She helped us understand how easy and beneficial their system could be for our needs. After making the decision, South Coast Solar took the reins and completed the sitework, permit applications, installation plans, and communication with our electric utility. They made it very easy for us to sit back and watch the process unfold. It simply could not have been easier, from a consumer perspective. During installation, one of the owners of South Coast Solar was on site to ensure that not only everything was done properly, but that the impact to our daily lives (we work from home) was minimized as much as possible. The crew was efficient and very professional, and the work was completed much quicker than we anticipated. Our overall experience with South Coast Solar exceeded our expectations. Every question was answered with patience and understanding, and they ensured we understood every answer before moving on. We would absolutely recommend South Coast Solar for anyone looking for solar options for their home or business.

1 year ago

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Larry Thrasher

Our system was professionally installed. Couldn't have been easier. All the permits and phone calls were done for me. No problems at all. I would like to thank Charro H, Kathy T, Mitchell J and the whole crew who worked at my house for the great job.

1 year ago

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David L McNamee Spartanburg, SC

Fantastic Experience! My SunPower experience has been delightful and enlightening. They have been totally professional and honest with me from the first meeting. Charro and Scott have been more like mentors and friends than sales folks. Their honesty and professionalism has been like a breath of fresh air in today's world of hustlers and cons. I have been interested in solar power for some time, but have been waiting for the technology to get to the point I thought it was worth the investment. Well, with my Tesla Power Wall and solar panels I can say that my wait was worth it! We live in a rural setting and power loss happens far too often. My Tesla wall and solar panels have kept us up and running without a hitch. My power bill is lower than I expected and during the summer I'm selling power back to the power company-NICE! As I said, Charro is amazing how energetic she is to find the answers to my solar power questions. She overcame every little obstacle (there weren't many) and basically handled everything. Scott is an incredible engineer, not just for the electrical panels and all that technical stuff, but how he can make everything come together flawlessly. If you are lucky enough to chat with him, he's really a bit of renaissance man. Very interesting fellow. His crew was courteous and professional. Cleaned up as they went, and are really good at what they do. I wish SunPower did more than solar panels because I'd use them for any project I had-they are just that good!

1 year ago

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Jeff D. Taylors, SC

The BEST Customer Experience EVER! I began with another company (Renu Energy) but wasn't happy. I looked for other quotes using EnergySage and went with South Coast Solar. So happy I did. The salesperson, Charro, was fantastic. If I asked her for something it was emailed to me within the hour. My wife and I are both lawyers so (of course) we made a lot of changes to the form contract - not a problem. The back office team is equally good. When we had a delay with Duke, South Coast emailed me explaining the issue - and the resolution - before I could even ask the question. Installation went smoothly (two days) and looks great. Just passed inspection and currently waiting for Duke to swap out the meter. The cost was a little higher (maybe 2%) than Renu was quoting, but the panels are different/better. They have microinverters on each panel, rather then one big inverter mounted on the wall. The big difference being that the same company, SunPower, stands behind the warranty on the panels AND the inverters (because it's all one unit). No finger pointing between suppliers if something goes wrong. All in all, one of most customer-friendly companies I have ever dealt with. Could not recommend South Coast Solar more highly.

1 year ago

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Thomas Miller Jr. ,

South Coast Solar was a great experience, from the beginning until the end. They were very responsive and explanatory in the early planning/design phase. They were fast and professional in the installation phase. And they were still right there in the post-installation phase to ensure we got the system turned on and reporting correctly. I can't recommend this company enough.

1 year ago

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Taurus TCP Aiken, SC

I chose South Coast Solar from Columbia, SC because of the knowledge that Grant S shared with me during our consultation. Grant never tried to force me to accept any sales pitch. I was immediately impressed that Grant walked down the outside of my house to verify any shading; he looked in the attic to ensure the structure could support the panels and electrical wiring could be installed and looked at my outside electrical boxes. Grant told me about the cash rebate that the panel company was offering. Grant offered state laws and information that help you to understand that is process is taken very serious by the electrical companies and the government. There is a lot of paper work involved in this process, along with engineering drawing. Columbia is only 50 miles (1-hour drive) from me so they are closer to get to me if I need repairs or equipment upgrade. I had two other quotes also. Grant had the same 310-volt panels as the other two sales reps from Charleston, SC and they were asking $35,000 for the same brand panels with no cash rebate. South Coast Solar had the same panels for $24,000 with the end of the year cash rebate from the solar panel company. The other two Charleston based companies were so overpriced. I asked Grant is there other voltage of panels about any other panel and he said yes. There was a 410-volt panel for about $3,000 more. I wanted a quote for those panels and those are the panels I chose. South Coast Solar offered a 25-year warranty on the solar panels and the labor. Other companies did not. The Better Business Bureau had the company listed with a very good rating and any complaints were resolved. (No business is perfect and as long as your customer service can work to appeal the customer, I can work with that.) South Coast Solar from Columbia, SC sent three installers, Stevie, Bennett, Chris and Steve to my house on Feb. 28, 2020 to install my 9.02kw system, 22 SunPower 410AC modules with SunPower monitoring. These four young men did an excellent job. They involved me in the entire process and explained everything to me as they installed various components and equipment. I received a really good education on solar panels. These young men were very polite and respectful. I was very impressed as they worked through lunch to ensure they completed the job today. I had to get them lunch and encourage them to at least take some bites of their barbeque pork lunches as they worked. They clean up and left everything very clean. They never deviated from the engineering drawing even when I told them I approved of relocating a few solar panels to the other end of the house on the back. These young men take this process serious and they work by the laws that keep them safe and employed. I was truly impressed that another Master Electrician, Steve, showed up around 12:30pm to verify and ensure the work of the electrician and his wiring was in code and correct. That was a surprise but definitely an assurance. I have Dominion Energy scheduled to come and review the work that SunPower South Coast Solar has completed at the end of the week and then we can turn on the solar panels. I will report back later when to let you know if this system really saved me any money. However, I can say, this company did an excellent job in installation and keeping me informed of the progress of my application along with the documents required. As far as installation at this point, I do recommend them for installation. Suggestions for improvement – always have more than one price quote to a consultation. People are on fixed budget so have a price range from a low price to the best quality price. Some people like low and some like the latest and greatest in technology. This is a win-win for everyone. I had to ask was there any different panels and I went with the higher grade panels but I needed way less of them.

2 years ago