Sol-Up
7.9
User Reviews
Star Rating
4.9
350 Reviews
Review Breakdown
5
91%
4
6%
3
1%
2
1%
1
1%
Sentiment Criteria
Value
Quality
Service
Trustworthiness
James Weber Las Vegas, NV
DO NOT USE SOL-UP! They use shady and underhanded techniques in order to get your money. I have to admit we were pleased at first with Sol-up until 5 years down the road. During contract negotiations we informed them we would be getting a new roof in about 5 years, they said "No problem, we will come out and remove /replace the panels at no cost." When it came time we found out there is an additional $9,000 charge to remove and replace solar panels for a re-roofing project. Sol-up told us they could not use the existing equipment they had originally installed because it was no longer any good and we had to get all new racking and panels. Sol-up admitted they do not have faith in their own equipment they originally sold us, how bad it that! They want us to pay half the cost of the solar system again to do what they promised to do for free! Sol-up straight up lied to us from the get go!
1 year ago
Mark Henderson, NV
They were on time and efficient. Each team that worked on my house was well trained, worked hard and was polite.
1 year ago
Cassandra Lemons North Las Vegas, NV
Customer service is excellent! The install was amazing and the crew where professional and polite. Everything was fantastic!
1 year ago
Brian Watson Las Vegas, NV
The entire process was amazing, Sol-Up took care of all the Paperwork, from HOA approval, NV energy, and permitting. They were there to assist and explain everything to us and keep us up-to-date on everything.
1 year ago
Diego Garcia Las Vegas, NV
Missing communication, but in general are OK. Not the best, there is a lot of improvement that need to work on.
1 year ago
Gary A Reynolds Henderson, NV
Sol Up was right there to provide an estimate without any sales pressure. They were able to go over and explain everything and additionally answer any and all questions. This also includes being able to call during the process of installation to further explain how things are done. The team that came out to install were great and took time to answer the curiousity questions of how things were connected, etc. Thank you
1 year ago
Vince Johnson Las Vegas, NV
Absolutely great communication on the process and on time for every appointment
1 year ago
Richard Driggers Henderson, NV
Seriously this was such an easy process from the first meeting. I had been researching solar and company's for a few years now and with sol up, I felt what they offered above all the other company's I spoke with. And the installers were amazing. They configured everything to be such a clean looking job. From a no pressure sales team to the wonderful friendly tech support. So happy. Thank you sol up.
1 year ago
Noreen Konops North Las Vegas, NV
Everything was handled great and they kept us informed along the way. They handled all the appointments and paperwork. They were great!
1 year ago
Maria Bruce Las Vegas, NV
They very professional and fast, they make it easy to work with them
1 year ago
Hal Miller Las Vegas, NV
Professional, no hidden costs, worked with me and answered all my questions.
1 year ago
Charles Adams Las Vegas, NV
Very timely, efficient, and professional
1 year ago
A C Las Vegas, NV
Everything went as expected except for billing mistakes!
1 year ago
Jen Fasulo Las Vegas, NV
Staff are responsive and have gotten everything as promised but only when I ask.
1 year ago
Scott Henderson, NV
They were always on time, efficient and kept their promises.
1 year ago
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