We had our solar panels installed in April 2020 and since that time we have had nothing but problems with the panels. To date we have had 7 panels replaced. Not a day goes by that all of the panels are working correctly. Customer service and problem resolve by Elevation Solar is sub par. They promise to call back "by the end of the day" and they do not. We are the ones that has to call them. We are to a point of considering hiring an attorney and get the panels off the roof so that we can find another solar company. I would not recommend Elevation Solar to anyone!

Excellent team, they are so patient and answer all questions. I loved working with Sam, Mary and Steve

John M, is very honest and forthcoming. All my technical questions were answered. And the ones he could not answer he told me, he did not know. The panels have not been installed, I cannot comment on that step yet...I have read alot of negative reviews, I'm precocious now. I am not sure if to proceed.

I had a 12.48 KW system installed in 2018 from elevation. At first things went smoothly, but when there's a problem, getting someone who knows what there talking about is a totally different story, Ive had a couple different concierge people in the 18 months Ive had this setup, they're really not knowledgable at all from a technical standpoint, just kids that answer the phone what it seems like Its unfortunate, there also not quick in returning phone calls nor emailing back. Its impossible too talk technical to anybody there. I just had the Tesla Powerwall installed a month ago, & they didn't install the Neurio energy meter which allows for demand shaving. They finally got around to installing it a few days ago, and there is no difference in performance or "Demand Shaving " as they call it. So when I asked to have them verify to me that it was hooked up correctly. "CRICKETS"

IF YOU ARE CONSIDERING THIS COMPANY MOVE ON!!! What can I say about this company but that they care as much as they get your money. I have paid over $30,000 to have solar panels installed and was very happy with my service until it came time to actually install the panels and it has been a nightmare since then. I had the panels and the back up battery installed and it was to done haphazardly. They did not anticipate how much time it would take and did not budget the appropriate amount of time to do it correctly. On the first day, they came in the morning and were done by noon. The next day when it actually came to doing the wiring and connecting it to my fuse box they were here for 14 hours and still did not complete the project fully by leaving the conduit that was to be painted partially done and I also spent the next few days sweeping and cleaning up screws and nails around. I was told they would have a tech out to finish the job of painting the conduit and any other miscellaneous thing that needed to be done and it took close to a month of me calling multiple times to get someone out to take care. Finally, a tech did come out and I saw him standing outside looking at my home and then he left without out doing anything. Finally, after several more calls, a tech was scheduled to come out and did paint and take care of our existing issues which was the one positive interaction with the company. As far as getting city and SRP inspections I was told the city had had the plans submitted to them and we were waiting for approval. Several weeks went by and I emailed my concierge or company representative and did not receive a reply and found out that she had left the company without assigning me to someone else. (Since then I have had 3 different representatives.) I found out that the plans were submitted wrong to the city and that they had to restart the process. They would not have caught it if I had not called. I started calling the city myself to get updates so I am well aware that it was their failure. Finally, I had the city inspector come and approve with some minimal recommendations. However, today I had another tech come out and inform me that because of the wiring that was done and that my fuse box is too small he cannot complete the process and get my system to pass inspection with SRP. I have 2 days prior to the inspection and a wired fuse box that looks like a total fire hazard. They did not take the time to anticipate that I would need a bigger box for the electrical panel. Instead, they crammed the wires in and left it. What was the tech's solution? "I will make a note in the computer." So it has now been over 2 months since the panels were installed and today I was told by them that they did it incorrectly. I have no idea when or if the system will ever actually become functional! Bottom line is that you pay upfront for the installation and that once they place the solar panels on your roof they are done and really have no further obligation to you. In my case, the wiring was done incorrectly and my system can not even be turned on. Their staff is very polite on the phone and through email. Once they are off the phone you are easily forgotten and the staff moves on. Next time you call it will be the same thing over and over. They politely ignore you.

My consultant was great and extremely patient with us, and it was greatly appreciated. We explained that we were new to this whole solar thing and he took his time to make sure we understood every detail. We can’t wait for our installation and will definitely be referring friends and family. Thank you Elevation!!!

Haven’t tried the solar panels yet but the installers were really terrific folks.

From the intitial interview through the installation Elevation Solar was knowledgeable and prompt in answering any questions I had. They represented the process accurately and did everything they said they would do.

very reliable Follow up on their product to make sure it is working properly

Javier and his energy efficiency team were fantastic. They were dedicated and thorough despite the crazy hot day it happened to be, and did an amazing job with the insulation work on the home pre-solar. I highly recommend this team.

Amazing customer service and real time people answering.

Excellent, friendly, professional, timely

They provided the best price and delivered on time each and every step of the way. They actually finished the installation during these difficult time ahead of schedule

There is no way to contact the technicians who come to fix the problems after they have left.

They kept us informed about everything they were doing.