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LA Solar Group

6.6

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Star Rating

4.0

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218 Reviews

Review Breakdown

5 grade

56%

4 grade

14%

3 grade

10%

2 grade

6%

1 grade

14%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Doris H. Visalia, CA

I love my solar. It has saved me boat loads of money on my electric bill. This month is 3 years I have had my solar and I have only had one bill for 22.00 since install. The price I paid for my solar was amazing but you have to shop for the best value.

6 months ago

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Bill Gable Los Angeles, CA

Guren did a great job solving my problem and getting me back online again. He knows his stuff!

1 year ago

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Aaron Foellmi CA

DO NOT USE THIS COMPANY. Let me share my saga. I came to LA Solar as a referral from a solar group that LA Solar acquired. Evidently they didn't bring any of the successful DNA from Barnes Solar over... Brian my sales rep was and continues to me wonderful. We priced out and financed the right solar solution for me. He took the time to hear what I needed and covered all the details. After a week or two of back and forth to get things right, I signed documents in September 2022. Brian had already shared with me that inventories were backed up, so I wasn't expecting a quick turn around on installation. The install crew came out in early December to put everything on the roof. When they were finished there were four solar panels still on the ground. I counted the ones on the roof, and the right number were installed. What I came to understand is that they installed the WRONG panels. Instead of the 450w panels I had ordered, they had installed 390w panels instead. The inventory guys evidently caught the error and added four panels to make up the wattage difference - but never bothered to tell me. After much back and forth, we agreed to keep the 390w panels and have new drawings created in mid-December. Then the work stopped. After THREE failed inspections, they finally put the additional four panels on the roof (in the wrong location), and still have yet to pass an inspection. I can't get anyone from the production team to call me back, or take this serious. Due to my financing, they already have 80% of the money. The bank has sent me the first bill, and I still don't have live solar on my house (March 2023). I've complained, written to the Contractors Licensing Board, and pestered - but they just don't care. DO NOT USE THIS COMPANY! They don't take their work seriously, can't communicate internally or externally, and won't finish your job in any sort of timely way without constant micromanagement on your part. STAY AWAY!

1 year ago

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Jay San Diego, CA

Normally I would not write a one star review. My solar system installed 4 years ago, but the inverter broke last month. Luckily I took a look at the monitor App next day and called them. Because it is still in warranty, they submit a case with SolarEdge who provide the parts. Then wait. I need call SolarEdge to push the case. It took two weeks to get part to my home, in which UPS spent less than two days. Even I gave LA Solar the tracking number and delivery date, it took them a week to schedule a technician to come and 10 days away. The whole process last almost a month. It is better in terms of afterservice for big installers such as Tesla. They have parts in inventory and can send technician right away. A month list of service costs $200 for me.

1 year ago

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Jarhao Chen San Mateo, CA

I would never recommend this company to anyone. This is the first time I post my review. I just want to warn people who are planning for their solar project to stay away from this company. Go find someone else. If I could give NEGATIVE or ZERO stars I would. I signed a contract with LA solar group in May last year. My contract includes the solar panel and a TESLA Powerwall. Just like other reviews, the installation process was awful, no communication what so ever. I sent many emails to the sales person and the project manager without any response. One day, they told me they will send the crew to install the solar panels. Nobody show up on the scheduled date. No one tells me what's going on. This happened few times. I wasted all those PTO for nothing. Finally, the solar panels were installed in October. Then same thing happened for city inspection. And it's even worse. They only notify me the schedule one day before the inspection. I was forced to make myself available. In March this year, they installed the battery storage. But my garage, part of my kitchen, and part of my house don't have power during a power outage. The installed told me that they will come back to install few breakers after the city inspection. Since that, no one come back to install those breakers. Instead, they keep asking me to pay the last payment. I told them I will pay when the issue get resolved. But they responded that if I don't pay, they won't come resolve the issue. That's really ridiculous. I have never ever deal with a company like LA Solar Group. Don't even understand why this company is still in business. And I will still need to deal with this company for the next 20 year if something wrong with the system. Now, I have to sent all my contracts with LA Solar Group, all the text message, and all the emails to my attorney to handle this for me. So, if you don't want to have the same headache I have, DO NOT consider this company.

1 year ago

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Joe Lim Van Nuys, CA

The whole experience was less than stellar. It took 6 months to get up and running. To be fair this was in the early stages of the pandemic. However, due to turnover and restructuring which we found out about later, it was frustrating having to call to get updates and not always receiving a call back. They initially told us our electrical panel should be okay, but then came out and said it didn't have enough capacity. Once we finally turned on the system, electricity wasn't being produced. LA Solar first said it was due to the system needing time to update, but once they came out it turned out the inverter was defective from the get go.

2 years ago

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Jennifer Stockton, CA

Very informative rep a answered all our questions before we decided

2 years ago

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Hung Ta San Francisco, CA

Taking too long and bad communication with the project

2 years ago

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Junaid I Khan Orange, CA

Overall satisfactory experience and no major complaints except the design could have been better

2 years ago

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Charles Nicolet South Pasadena, CA

THey were competent and installed a great system for a good price

2 years ago

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Eddie

It has gone very well. It works and does what it is supposed to do.

2 years ago

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Gary

Customer support is courteous and kind. The staff is timely, polite, and knowledgeable. It works flawlessly.

2 years ago

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Larry

There is room for improvement but I’ve gotten good feedback and quick responses. There was some difficulty with some members not getting back to me but other people were quick to respond. I haven’t had any problems with the equipment. It is performing as expected. It is super convenient. It was good and quick and easy to get it put up.

2 years ago

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David W. Hardy Canyon Country, CA

La solar did a great job installing my powerwalls and they did all the rebate paperwork too.

2 years ago

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russ bauer Palm Springs, CA

Review comments * In August 2021 I signed a contract with LA Solar to install a Tesla Powerwall 2. The salesman John C assured me it would be completed by February 2022 and put that in the contract. February came and no sign of LA Solar despite paying them $1000 for plans and designs. Within days of a negative review, I received a call from a "Tigran" at LA Solar apologizing profusely for the delays in delivering and installing my equipment. He assured me that he would deliver and install my equipment on April 20, 2022 and followed up by putting this commitment in writing. While frustrated, I felt confident that this nightmare experience was coming to an end. Even the company's project portal listed my project as "Confirmed" for April 20, 2022. Foolish me. I called LA Solar the afternoon of April 19 to reconfirm the installation would take place on April 20. After several unanswered calls, I spoke to a woman in the "Marketing Dept" who connected me with the "Operations Manager". After a song and dance about lack of batteries and "Tigran does not work here" I was told my installation would not be taking place and there was a long list of people waiting before me. The representative stated that it is not LA Solar's fault that they have twice failed to fulfill their contracted obligations as stated in writing. I received the often cited excuse that Tesla did not send us our supply. This company lies to individuals repeatedly and refuses to accept responsibility for its failure to deliver. Communication is non-existent and any concept of customer service is non existent. They take payment via bank debit so you have no recourse often associated with credit card payments. DO NOT CONSIDER WORKING WITH LA SOLAR or its sister company NEVADA SOLAR. You will regret it and lose money. Throw your money out the window because you will never see it or your LA Solar project again.

2 years ago