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Zenernet

8.9

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User Reviews

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Star Rating

4.6

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1,924 Reviews

Review Breakdown

5 grade

83%

4 grade

7%

3 grade

2%

2 grade

2%

1 grade

6%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Christopher Cusson Chino Hills, CA

Very upfront, candid, and willing to answer all of my questions. Very easy going, no pressure to sign.

7 months ago

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Carole Kammen

Wish I'd heeded the negative reviews before getting involved with Zenernet. The sales process was generally good but there were indicators from the beginning....they had used an incorrect address to give me first specs, several items on the contract were also incorrect. But it really went downhill once I paid my deposit. Had to prod to get any action to keep the process rolling. Had 2 different project managers in the span of 3 weeks - and the PM who quit the company didn't do any handoff to the incoming PM. Still, I hung in until my neighbors who are further down the installation road with Zenernet gave me a heads up that they're deeply disappointed they went with Zenernet, suggesting I get out while I still can. I decided to not move forward and informed both my Sales and Project Managers of this by phone and email. Never got a response (no surprise there), and haven't received a refund for my deposit of $1,000. Still hoping......

7 months ago

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James Truong San Francisco, CA

Haven't purchased solar from Zenernet as of yet but will say that my 1 hour consultation with the rep was pretty well done and great for nerdy types. Whether I go with them or not, the session was very educational.

7 months ago

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Jesus Colon Las Vegas, NV

This company is the real deal! When I was looking for a solar company, I went with Zenernet due to the superior quality of materials and best pricing all-around. I want to give kudos to all the folks that helped me along the way from my salesman, John E, to my project manager, Sarah H, to the owner JP G; it has been a pleasure to work with such amazing folks. It has been evident from my experience that their staff is experienced, and they exude professionalism with everything they do. My transaction had hiccups along the way, but the friendly support staff was understanding and helped me when I needed them most. I really enjoyed working with such professionals and will highly recommend to all my friends. Thank you so much Zenernet, for helping me go green and in doing so, saving me money, helping the planet and for all that you guys do! Keep up the great work!

7 months ago

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Steven Davidson

1) a succession of people introducing themselves to me as my Project Manager. 2) emails that seem to be from a person, but when you reply and ask a question, you get an automated response that this address does not receive emails

7 months ago

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Sarah K San Jose, CA

This is a second review because I don't think I'm able to go back and edit my initial review, which was submitted right after the sales process was completed. That is why Zenernet has as many 5-star reviews as they do- they prompt you to leave a review before any real work takes place, and give the impression that it's a review of the salesperson. Zenernet's strengths are their excellent sales pitch, ability to source quality panels, and (usually) ability to get the panels installed. If only it were that simple, they'd be highly successful. However, they have major staffing issues with seemingly very high turnover. A bigger issue is that they do not have nearly enough boots-on-the-ground staff to actually evaluate a homeowner's existing conditions, or meet an inspector on site to get an inspection done, or solve any very normal issues that come up with the permitting and inspection of a solar array. I brought specific concerns to them about the installation, which were blown off, and the inspection failed because of it. I'm giving them two stars instead of one because ultimately I do have installed panels that have passed inspection, and I've found that they really are trying to staff competent people and resolve issues that have come up. I've received sincere apologies and received help from new Zenernet staff who do know what they're doing. It's just too little, almost too late, as I'm coming right up against the deadline for my system to be operational before my utility company adopts a new metering agreement which would signify a drastic economic disadvantage for the entire lifespan of my system. In my experience, they're trying to do better for customers, but a lot of people have been left hanging without the use of systems they've paid a lot of money for. If they survive over the next few years, I think they'll figure out their operational problems and be worth working with, but for now, they definitely can't claim to be the best customer experience in solar.

7 months ago

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Kevin Bradley Columbus, OH

High energy presentation. Waiting to review the quote and options.

7 months ago

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I. Forster Ladera Ranch, CA

The solar system pricing was very competitive. Maverick H was informative, prompt, and courteous throughout our search for a suitable solar system (he sized it appropriately, unlike another potential supplier who constantly oversized the system and ended up with the most expensive bid- and lost for that reason). The company we went with just had better technology and had been in business quite a bit longer.

7 months ago

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Brian Steer Irvine, CA

We were part of the design decisions and were able to get the panels placed where we want and get great sun capture. Mike was awesome,

7 months ago

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philip nowlen Chicago, IL

Stan F is a great representative for Zenernet. He is competent, patient and a careful listener. He responded fully to our many questions, alerted us to other issues and made us feel very confident in his advice. Clearly a cut above our experience with other major solar firms.

7 months ago

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Roy Dudley Pacifica, CA

Mike M's presentation today was excellent. Technically accurate, factually correct and casually confident in a very authentic and accessible manner. My wife and I are both retired professionals and understand high-technology consultative selling...and Mike was one of the best presenters we've seen. If we still had our engineering and consulting business (17 years as CEO and CFO consulting to Fortune 100 clients) we'd probably try to hire Mike away from Zenerec. 5 Stars. Hands down.

7 months ago

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Derek Reno, NV

Stan was very helpful. He answered all of my questions, and I was really surprised to see how low my Pg&e can be.

7 months ago

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Debi Fisher San Diego, CA

Mike really took the time to answer all our questions, and had a depth of knowledge knowing the competitions products, warranties, and pricing. We felt we had all the information we needed to make a competent decision.

7 months ago

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Rubent Rajendran Naperville, IL

Scott M was great! He did a great job teaching me about the benefits of solar and was highly transparent throughout our call

7 months ago

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Garrett Kitahata San Francisco, CA

Phenomenal customer service. Michael, the solar sales consultant that came to us, was convincing yet rational and not pushy. Although the house I’m working with didn’t finally go with this company, on a pure experiential basis I was thoroughly impressed with the professionalism and genuine care and time from every process. Bravo Zenernet!

7 months ago