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Zenernet (Out of Business)

8.8

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User Reviews

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Star Rating

4.6

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1,923 Reviews

Review Breakdown

5 grade

83%

4 grade

7%

3 grade

2%

2 grade

2%

1 grade

6%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Ion Vergara Oakland, CA

Our initial interview with Nick was punctual, informational and very professional. I appreciated his eagerness to help and provide us with all possible options. Great customer service!

3 months ago

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Anna Purvis Morgan Hill, CA

I have been working with Tara on my solar system for a while now. She has been great. Her responsiveness, diligence and knowledge was outstanding. She was patient enough to answer all million questions I had. That's what put her into a leading position of all "famous" solar go to companies that offered very little to no support. She toughed through the process! My situation is more complicates as I need a separate roofing contractor to redo my roof prior to solar installation but I hope I will be able to find a reliable roofing contractor that can work together with Zenernet solar. Fingers crossed that it works out! I am looking forward to working with Tara. I am confident she would help same diligently once the contract is signed and the sell complete. Integrity is rare these days!

3 months ago

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Michael Johnson Moreno Valley, CA

So far, other than the knowledge and professionalism of Stan F the service and this entire process has been a complete nightmare. I signed docs approving this purchase in March of 2022. It's now October 2022 and my installation is still incomplete. From no communication to miss communication to being passed around from one project manager to another i am in complete regret that I chose this company. However, Zenernet could will a favorable review from me or one not so favorable based on the installation completion and the service recieved thereafter. Jarrett H. I look forward to a favorable outcome

3 months ago

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Maria Adela Phoenix, AZ

James H provided excellent customer service. He explained all in detail and answered all my questions.

3 months ago

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Maria Rodriguez Dana Point, CA

After I purchased the solar, I've been pressed around to 7 different people who are not rewinding, disappear and it has been over a year but we still have not activated the solar panels we paid for.

4 months ago

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Dax Jauhola Kenmore, WA

Jonathan S was super knowledgeable on solar, would highly recommend!

4 months ago

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zma314125 Carrollton, TX

Zenernet is a first class company for solar energy. Not only are they're rated high, they're customer service is top notch. Tara E was amazing. She was helpful, informative, patient, and not a pressure sales person. She showed me everything in detail and answered all my questions. She's also followed up with me if I had any further questions. Having people like Tara is what makes Zenernet a five star company.

4 months ago

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cathy muellerschoen Glendora, CA

Customer Review Video

4 months ago

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Midnight “Midnight Dispatch” Gilroy, CA

They installed my system una terrible way. It immediately broke and they keep pushing me off about having someone come out. My system worked for 1-2 weeks before it broke. I am still waiting for someone to call or email me back. I was sold about them having great customer service but this is the worst customer service experience I have ever had with any company ever. Let’s dive into the install. Two guys come out with the wrong parts. They reschedule. They come back an hour early in the morning. I work graveyards and I told them to not be there before 0800. They got onto my roof while I was sleeping and started assembly before it’s even allowed by my HOA. Besides waking me up and I needed my sleep. Then they misplaced paperwork which caused a delay for a month before they could get pge to turn it on. A huge amount of phone calls and back and forth for that to get fixed. Once it was on it broke after a week or two. I have called and emailed 10-12 times now. Trying to call everyone from customer service to the guy who sold me the system. Half the people who were with me at the beginning of the project have either quit or been fired or they just change their numbers but they are disconnected numbers now. Customer service just keeps pushing things off saying they’ll get back to me but they haven’t. I’m considering my legal options to get out of this nonsense.

4 months ago

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Nghiem Le Benicia, CA

Fast response, clear explanation and great customer service

4 months ago

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E M Chula Vista, CA

Excellent and easy for initial communications with regards to my SOLAR inquiry.

4 months ago

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Brad Kendzora Clovis, CA

The sales agent was very good, engaging and knowledgeable but after that the experience went downhill unfortunately. The project had constant delays and poorly managed by the reps. There were issues with city permitting, the electric company and what was required to install. (After I signed the contract, they said I needed an additional subpanel. I fought this since I already had subpanel and didn't want the additional expense. I won the argument and continued on with the project. I still feel I got good value for the price I paid, but unfortunately the customer service during the project won't allow me to recommend them.

4 months ago

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victor piltch Truckee, CA

I have been working with Zenernet for over a year trying to get my solar and battery installation completed. While the sales front end was good the execution experience has been miserable. I have gone through at least 3 project managers and basically have had to manage them every step of the way included getting the fire department to come out and do the inspection. For now, save your self some frustration and stay away.

4 months ago

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The Baptist Marine Ontario, CA

I spoke to the sales representative John S, and he was extremely knowledgeable and helpful. I had complex questions about solar, to include CA law, and he was able to clearly answer everything. Not only did I get great pricing, but he was honest and forthright (which after talking to multiple reps from other companies seems hard to do in this business i guess). I will gladly do business with Mr. S.

4 months ago

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Denise Weyl Morgan Hill, CA

Mark was quite thorough, low key, very easy to understand, and flexible with the proposal.

4 months ago