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Zenernet (Out of Business)

8.8

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User Reviews

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Star Rating

4.6

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1,923 Reviews

Review Breakdown

5 grade

83%

4 grade

7%

3 grade

2%

2 grade

2%

1 grade

6%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Julie West San Diego, CA

Deborah was very thorough with her live computer presentation. We received a quote during our initial meeting on the phone. She has followed up with a few more e-mails with additional information. Great customer service. Thanks Deborah!

4 years ago

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Mitesh Gala San Francisco, CA

Great. Enjoyed speaking with Deborah. She had the patience to listen and answer questions. If she didn't have the answer, which was not the case for the most part, however, she did say that she would get back with more info. She was prepared on most questions. Also, enjoyed the personal conversations with Deborah. She not only asked but also shared some of her own personal info. It was easy to be comfortable and discuss details with her. In the end, it made me think of more questions to ask.

4 years ago

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David Laursen Roseville, CA

I found Zenernet online and got a good quote for our home solar panels. We already had some panels so I wanted to make sure it went as well as the other company. I was pleasantly surprised with the great level of communication and service during the whole process. We had some issues with our roof where we were placing the panels and Zenernet took care of everything without any delays or additional charge. I feel I received a great deal and it went perfectly. Thanks Zenernet! Dave

4 years ago

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Johnny Rowell La Grange, CA

"My wife and I had been researching for over a year the pros and cons of going solar. Once our decision was reached to move forward with the installation we contacted 5 different companies via local ads and the internet. Each company did a full evaluation of our requirements and provided supporting documents. The proposals were reviewed and discussed with 3 of the 5 companies (2 failed to follow-up with our questions and one even forgot about an on-site visit that they wanted to re-schedule; we did not accept their request). After several days reviewing the proposals we narrowed our decision down to 2 companies. Both were fairly close in final costs. Zenernet was even a tad more expensive. We contacted the 2 companies with questions regarding our unique roof type, Decra Roofing System. Company A replied with "Oh, not a problem; don't worry about it". Our rep at Zenernet went the extra mile as they have done with us since the initial contact. Cedric performed his due diligence as well as myself even contacting the roof mfg. Cedric and I had several discussions finally arriving at what we feel is the best solution for mounting the solar array. Cedric researched the market and found a more than adequate solution. Needless to say Zenernet has truly gone the extra mile in working with us and in working with the install contractors to be certain that as we progress thru the initial stages, permits, etc. they will be our trusted point of contact. My wife and I feel most confident that we made the right decision. At no time did we feel pressured or feel we were rushed in making a decision; we are certain that Cedric and Zenernet will be there to insure a quality install and most importantly be there years from now should we need them. I have not been offered compensation or other enticements in providing this review." Submitted by Johnny R,

4 years ago

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Holly Mooney Orange, CA

I chose to go with Zenernet after dealing with sales people from other companies that either did not really know what they were talking about or were being dishonest with me. I originally learned about Zenernet from this website. I liked the reviews, their rating and their company philosophy. They have not disappointed me. Where other companies made me feel like it is all about them, Zenernet made me feel like they cared about my solar needs. For example, if you have a preference for a certain brand of solar panel, they can create a proposal using that brand. Currently, my solar system is in the permitting stage, and it should be installed within two weeks. Zenernet was the first company that I spoke with about solar and probably the most informative. In the end I went with them, because I felt that they were the most honest and knowledgeable. Also, their warranties are excellent. Another company that had come to my houses told me that I would need a new electrical panel. It has turned out not to be necessary. I was told by one company that I would need 18 solar panels. Zenernet built a proposal for me using the exact same panels and determined that I would only need 12 panels, and they have a performance guarantee that the will have to meet. The solar installer that Zenernet sent out for the on-site inspection was extremely thorough. The installer was here for two hours. I have a flat roof over nine years old. It was determined that I would need to re-roof to have the twenty year warranty after solar installation. They had no problem if I wanted to use my own roofer. I will update this review after installation of the solar system.

4 years ago

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Anita Thomas Loomis, CA

First of all I contacted Zenernet because I was looking for an honest company with great customer service and patience. I got that and more with Zenernet. Cedric F has always answered any questions I've had in regards to my solar and kept me in the know of what was going on. I got great financing and great service from their representatives. I have to give this company 5 stars because they are so dedicated to their clients. They also pick top of the line finance companies as well as the installers. I've had an excellent experience with this company.

4 years ago

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Jim Beaudin Buckeye, AZ

To me it is all about the people who represent a company within the initial contacts. Greg L who spoke to me for some time was 1st of all knowledgeable about all solar products and understood my concerns concerning the new rate plans from APS especially the need to deal with the high costs of power between 3 & 8 PM. To counter this and take advantage of the late afternoon sun requires more solar panels to be on a westerly direction. I would go with Zenernet if not for my situation of being unable to take advantage of the tax credit at this time.

4 years ago

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Jeanne Gibbons Phoenix, AZ

My salesman Cedric was a very responsive, informative and personable sales representative. Despite my decision not to go with his company's bid, I recommend him as a valuable asset in the search for a solar installation company.

4 years ago

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Chris Rathbun Pleasant Hill, CA

Absolutely incredible team at Zenernet. The best experience I've ever had partnering with a company on a home improvement. Solar sales doesn't have the best reputation. Zenernet addresses this with a highly informative and educational consultation. I was assigned a direct contact who managed the process cradle to grave. They hold themselves accountable every step of the way that include layers of guarantees & warranties. I researched several options and they were less expensive by $3,000 AND installed better quality, more efficient solar panels, mounting hardware, etc. than the larger solar companies. I really was blown away by the professionalism. These guys are experienced, proven pros and see their customers as partners for the long term.

4 years ago

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Shawn Yerkes Southlake, TX

I have a solar background, but my family was always hesitant because they didn't quite understand the complexities of how the systems work and tie to the financial products. Zenernet was able to make the learning experience simple and easy using their online and over-the-phone approach, which helped me get several members of my family over the hump!

4 years ago

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Anthony Esguerra Phoenix, AZ

Overall I had an excellent experience with Zenernet! I have been interested in solar for a few years but a couple of the sales reps I dealt with didn’t educate me like the Zenernet rep did. He was very knowledgeable and I’m confident that I am making a good investment using their product. I highly recommend his company, thank you!

4 years ago

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Ian Sharp Gilbert, AZ

My experience with solar companies has ttpically been pressured sales tactics with the push for a quick sign. My rrquests for information either took for ever or never happened. However Cedric was great and always able to not only tell my about the products discussed but also willing to send me the information. He was quick to provide me with detailed quotes and follow up calls with additional information I requested. I am very happy with him and his company.

4 years ago

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Allen Henry Fontana, CA

Your presentation was well planned and easy to follow, seems to me you guys are the creme de creme of solar providers.

4 years ago

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Jeff Scottsdale, AZ

I've always been a little apprehensive when taking calls from companies trying to sell their products or services. Taking this call from Jarritt was breathe of fresh air. Beyond helpful making me understand the benefits of solar. Answered all the questions. Quality products for a price less than others when comparing apples to apples.

4 years ago

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Andrea Half Moon Bay, CA

My energy consultant was extremely helpful in taking me through the solar consultation process. The entire process was explained to me, he built the design with me, and was able to answer all my questions. The price point is attractive, the equipment is guaranteed for 20 years. The company is transparent and there is no high sales pitch.

4 years ago