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Zenernet

8.7

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User Reviews

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Star Rating

4.6

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1,905 Reviews

Review Breakdown

5 grade

83%

4 grade

7%

3 grade

2%

2 grade

2%

1 grade

5%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Maria Rodriguez Dana Point, CA

After I purchased the solar, I've been pressed around to 7 different people who are not rewinding, disappear and it has been over a year but we still have not activated the solar panels we paid for.

5 days ago

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Dax Jauhola Kenmore, WA

Jonathan S was super knowledgeable on solar, would highly recommend!

6 days ago

star star star star star

zma314125 Carrollton, TX

Zenernet is a first class company for solar energy. Not only are they're rated high, they're customer service is top notch. Tara E was amazing. She was helpful, informative, patient, and not a pressure sales person. She showed me everything in detail and answered all my questions. She's also followed up with me if I had any further questions. Having people like Tara is what makes Zenernet a five star company.

1 week ago

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cathy muellerschoen Glendora, CA

Customer Review Video

2 weeks ago

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Midnight “Midnight Dispatch” Gilroy, CA

They installed my system una terrible way. It immediately broke and they keep pushing me off about having someone come out. My system worked for 1-2 weeks before it broke. I am still waiting for someone to call or email me back. I was sold about them having great customer service but this is the worst customer service experience I have ever had with any company ever. Let’s dive into the install. Two guys come out with the wrong parts. They reschedule. They come back an hour early in the morning. I work graveyards and I told them to not be there before 0800. They got onto my roof while I was sleeping and started assembly before it’s even allowed by my HOA. Besides waking me up and I needed my sleep. Then they misplaced paperwork which caused a delay for a month before they could get pge to turn it on. A huge amount of phone calls and back and forth for that to get fixed. Once it was on it broke after a week or two. I have called and emailed 10-12 times now. Trying to call everyone from customer service to the guy who sold me the system. Half the people who were with me at the beginning of the project have either quit or been fired or they just change their numbers but they are disconnected numbers now. Customer service just keeps pushing things off saying they’ll get back to me but they haven’t. I’m considering my legal options to get out of this nonsense.

2 weeks ago

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Nghiem Le Benicia, CA

Fast response, clear explanation and great customer service

2 weeks ago

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E M Chula Vista, CA

Excellent and easy for initial communications with regards to my SOLAR inquiry.

3 weeks ago

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Brad Kendzora Clovis, CA

The sales agent was very good, engaging and knowledgeable but after that the experience went downhill unfortunately. The project had constant delays and poorly managed by the reps. There were issues with city permitting, the electric company and what was required to install. (After I signed the contract, they said I needed an additional subpanel. I fought this since I already had subpanel and didn't want the additional expense. I won the argument and continued on with the project. I still feel I got good value for the price I paid, but unfortunately the customer service during the project won't allow me to recommend them.

3 weeks ago

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victor piltch Truckee, CA

I have been working with Zenernet for over a year trying to get my solar and battery installation completed. While the sales front end was good the execution experience has been miserable. I have gone through at least 3 project managers and basically have had to manage them every step of the way included getting the fire department to come out and do the inspection. For now, save your self some frustration and stay away.

3 weeks ago

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The Baptist Marine Ontario, CA

I spoke to the sales representative John S, and he was extremely knowledgeable and helpful. I had complex questions about solar, to include CA law, and he was able to clearly answer everything. Not only did I get great pricing, but he was honest and forthright (which after talking to multiple reps from other companies seems hard to do in this business i guess). I will gladly do business with Mr. S.

3 weeks ago

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Denise Weyl Morgan Hill, CA

Mark was quite thorough, low key, very easy to understand, and flexible with the proposal.

3 weeks ago

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kevin liu Pleasanton, CA

really friendly, helpful, and knowledgable.

3 weeks ago

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Mahdi Al Azzawi - DOC Sterling, CO

GOOD MATERIAL , PRODUCT AND PRESENTATION I LIKE EVERY THING NO THING TO DISLIKE

4 weeks ago

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Kyle Pyuen Longmont, CO

Great presentation by Stan. Still to early to give more feedback since it was a limited time and I am not actually a customer.

1 month ago

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Jan Bello Santa Rosa, CA

Tara was very informative and helpful. She answered all of our questions and was always available to talk.

1 month ago