Brent Smith Montgomery, TX
The install looks fantastic both inside and outside! Everyone has been great! And project management has been responsive. Thank you.
20 hours ago
Ryan Richmond, VA
They installed my solar panels and did a great job!
1 day ago
Frank Tao Ellicott City, MD
This is a small and fairly new company. But they've been getting mostly very good reviews, and their prices are competitive too. I signed the contract with them about 2-3 months ago, and just last week they finished installing and inspecting everything. Now I'm just waiting for the utility company to install the net meter. Their customer service is top-notch throughout the installation. Everyone there knows their stuff and they're super quick to respond to all my questions and inquiries.
2 days ago
Faris and his team are great, easy to work with and very professional. Would highly refer them to anyone!
1 week ago
Noah S. Koep Indiana, PA
Areej guided me through the process of installing the panels and answered all of my questions in a timely manner. The crew that did the installation were efficient and professional.
1 month ago
We had a positive experience working with Solar SME for our installation in our Baltimore city row home. The price was very competitive and the installation occurred without any defects (eg no leaky roofs). Our contact Johan was very attentive to our concerns about our roof and would usually respond to my emails within hours. Would recommend.
1 month ago
Stuart Beckman Washington, DC
I have been Interested in getting solar panels installed on my home for some time. SolarSME provided excellent service. Emir worked with me to get solar panels installed on my roof that would cover 100% of my electricity needs. All phases of the installation process were explained. My solar panels are easily producing more electricity than I use. Emir has also assisted me with the application for the SREC. Going solar is one of the best financial decisions I have ever made.
1 month ago
SolarSME Install, Baltimore, MD Washington, DC
My experience with SolarSME was mediocre. My salesperson Jim was very personable and designed a system customized to my property’s needs. First and foremost, SolarSME is very, very (very!) expensive. Even with an 800+ credit score, SolarSME’s interest rate was more than 600% higher than others, but I purchased my system outright with cash so I missed that red flag. The reason I agreed to their price premium over Tesla and others was because I trusted that SolarSME would provide a significantly better installation and support experience for 25 years vs. Tesla’s 10—so far, they haven’t… at all. First, I got final engineering designs back from SolarSME for approval. The first (obviously) didn’t meet building code so I rejected it. The second and third designs used my neighbors’ roof/ property to reach the system size promised in my sales presentation. After that fiasco, permits and applications to complete the build were filed late and incorrectly leading to significant delays. I tried to cancel my contract with SolarSME, but the cancellation fee was so egregious that I settled for SolarSME’s promise to assign my account to a new PM with additional oversight of SolarSME’s operations manager through project completion. I was assigned a new PM, Emir, who was better than Reuben but I continued to have issues and SolarSME’s senior management could care less and were nowhere to be found until after I filed a BBB complaint against them. It took SolarSME’s installers 3 tries on different 3 days to get the system installed and working correctly. Neither of the inspections went well—the first city inspector was displeased with some of their work but SolarSME’s technician was able to fix the deficiencies while the inspector waited impatiently and eventually signed off. The second city inspector left after arriving for the appointment and leaving due to SolarSME being a no show. SolarSME’s technician was there—he had just fallen asleep, literally, on the job. SolarSME says their price premium is because they use higher quality materials and have a proactive Compliance Team actively monitoring and identifying issues before the homeowner is even aware for 25 years. I don’t know about material quality, but in the first 25 *days,* there were half of a dozen system alarms and SolarSME’s “Compliance Team” was unaware and absent. To be honest, I have serious doubt they even exist. It took me several follow up calls and e-mails to get these alarms cleared, access to my own system via the various (clunky at best, faulty at worst) apps. and portals, the Pearl Certification documentation, and for both my SREC and MEA rebate application to be completed and submitted. SolarSME ultimately did fulfill their requirements but necessity and frequency of following up is not what I bargained for and not what was sold. When I raised my concerns to SolarSME’s senior management, they were argumentative and unhelpful, actually making matters worse. At the end of the day, my PM Emir tried his best but SolarSME’s management had obviously tied his hands behind his back. I don’t regret my decision to go solar but I wouldn’t choose SolarSME again. The experience isn’t what’s promised/ sold, their solution—while customizable—is very expensive and not as aesthetically pleasing compared to competitors, and was generally not what I expected from “subject matter experts.” We’ll see how reliable my system is over the next 25 years and if SolarSME can be bothered to clean my panels, maintain, and monitor/ repair my system as agreed.
1 month ago
Tom Lowman Silver Spring, MD
Solar SME installed 19 solar panels on my home and I just got my Permission to Operate and turn the system on. I am very pleased with the team from Solar SME including Levon S (who kept me informed and handled the paperwork) and the installation team led by Rashed. The panels look great (sleek, straight and low profile).
2 months ago
Leonard Maliver Indiana, PA
Excellent service , very professional, overall excellent work.
2 months ago
Carl Lee Erie, PA
For those getting into Solar for the first time, please be aware that it is a 'process': from permitting, to permit plans, to interconnection agreements, inspections, etc. As far as EnergySage goes - Joe F was most helpful in looking over the quotes and answered all the questions I had in an unbiased manner. HATS OFF to Joe at EnergySage. My Experience consisted of Contract signed in May, installed in September (4 months).I just received Permission to Operate from the Utility Company, and the installation is complete. After multiple quotes, Solar SME was the company I decided on going with based on reviews, and I would recommend them based on my experience. The installer was professional and took pride in his work. He was very thorough in ensuring the equipment was double checked from delivery before it even went on the roof. I purchased a 3.96kw system - (9) 440w Aptos panels with 3 Hoymiles microinverters which have room for expansion. My representative that I dealt with at SME was Henry C. He was very responsive. Every time I had a question or concern, he was able to get me an answer, and if he didn't have the answer, most often within hours of the question he had my answer for me. Henry was able to accommodate my requests in regards to material delivery and install dates. The fact that the quote included Solar-Insure helped me in my decision to go with SME based on the other quotes I received. (I recommend you inquire about that if you're getting quotes from other companies). Overall, the experience was pleasant. I'd recommend SolarSME, they handled everything professionally, and efficiently. They were personable, and didn't leave me hanging when I had questions, or was waiting for something to be addressed.
2 months ago
M L Justin, TX
Had a great experience, everything was completed in a timely manner. Emir was great. My PTO was granted in a quarter of the time that my neighbors took. Tks
3 months ago
Paul R Charlotte, NC
This had been quite a long process, however, my new solar system is very powerful in terms of power output. Panels look great on my roof. I had been approached by several solar companies and I chose SolarSME because the Google solar reviews of other customers. Their reviews seemed to be a step above every other solar company. During the installation, SolarSME contracted Hannah Solar out of Atlanta. These guys did a terrific job installing all the panels, the inverter and showed me how to use the SolarEdge app to monitor my new power source. I also got to interact with Joseph and the owner of Hannah Solar. Terrific guys! There were some challenges along the way, such as delays, a Solar edge inverter problem but, as with anything, there’s always a challenge or two. I rate a company based on how they respond to problems. That’s why I gave SolarSME 5 stars. I can be extremely demanding of people and with all the pressure I put on them, they performed at a very high level. They were calm, incredibly responsive and took care of any issues in a rapid manner. Farris in compliance was highly competent and slayed a problem we had with an inverter and he hustled to get it resolved without taking his foot off the gas pedal. Mario also did great follow up work and remained calm and responsive and, in the end, got it done. I’m completely confident I’m in good hands and, at this exact moment, my solar panels are creating 10kw. Well done SolarSME Team!
3 months ago
Francis Colberg Secaucus, NJ
We had the pleasure of working with Adam S while reviewing the details of the quote for our solar project. Adam was super responsive answering the questions that we had about the proposed equipment, warranties and timeline for the project. He is very enthusiastic, knowledgeable and eager to help with any concerns.
3 months ago
P Gunderson Pasadena, TX
Solar SME voided my warranty and now will not fix the issues. A service / product is no good if the company does not stand behind their work.
3 months ago
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