Overall, I am mostly satisfied with the system and my experience with the company. Put more accurately I think I got the system I wanted, but dealing with the sales and back office was often dominated by poor communication and a distinct feeling I was not getting the whole story when issues would come up. Even today after over half a year from install, I have issues with incorrect data logging (a glaring programming issue from SolarEdge Corp and outside of Solar is Freedom’s control) and cannot get access to the detailed panel data included in all of SolarEdge’s promotional information. The latter issues is a Solar is Freedom configuration issue, which despite multiple requests they will not grant to me. This feels like an attempt by Solar is Freedom to reduce their warranty calls when the panels do occasionally go bad. and I suspect so they don’t have to explain to customers the intrinsic variability of panel yield. To me it feels a little slimy on the part of Solar is Freedom. I did a fair amount of research on the engineering and financials before I started bidding the project and I knew that there was a very wide range of quality in installers in the industry from very small high quality local people, to big corporation trying to muscle in, to some downright scammers. I knew I didn’t want one of the door to door style PPA/lease scammers and I didn’t want to deal with a big corporation that was trying to squeeze profit out of me, but I was also trying to stay with in my budget. Solar is Freedom fell into that sweet spot of about 4 local companies that I had bid the project. Of the 4 companies that bid the project, Solar is Freedom was the most aggressive used car type sales pitch, but they had the best warranty, they were willing to work with me on some on the more unusually requirements I had (ground pole mount, option for DC coupled batteries in the future, and the ability to operate when the grid was down.) In the sales pitch, I thought their pay back financials were way optimistic, but their system install prices were very competitive. The Powerpoint-like initial engineering plan with rough layout and minimal Bill of Materials was very crude but gave me enough confidence to sign up with them. I figure their engineer would spend a little bit more time on it once the job was secure like specifying string sizes, min wire gauging and other rudimentary requirements. Little did I know that was all that was going to be done as far a system design was concerned. Since a site visit never happened, initially due to the COVID lock down and then was just forgot about, I ended up doing most of the panel siting optimization myself with a compass and sextant phone app to minimize the effect of some trees, online tables of sun latitude vs time in the year, and a department of energy solar estimation program. I had to send in PowerPoint designs to get things straightened out with the permitting. Most of the real engineering work was done by the top notch tradesmen once they got on site and tried to interpret the frankly embarrassingly crude “engineer’s” plans. We had a permitting issue initially due to some backyard zoning weirdness in Warren county, but the lady in the permits department for Solar is Freedom is great and got all the variances and request filed right away. I was a little annoyed when I had to go to the county board of variance meeting by myself (creating my own presentation the morning before the meeting) and represent both myself as the homeowner and as the installer (Solar is Freedom) before the board. But the variance passed and with that squared away in June I was told by my salesman to expect install in about 3 weeks. Initially I was very frustrated because the project install date kept creeping out without explanation. Once the zoning issues was taken of care of the project was perpetually 3 weeks out from install. This went on for about 3 months, and then another 2 months when the install was going to happen between 1-2 weeks away. After the fact, I discovered they had many issues that were out of their control when some key people had gotten hurt, or gotten sick, and then some supplier issues with the mount company I requested they use. There had also been some obvious signs that the backroom shop forgot to order materials as 1 inverter was overnight drop shipped to my house from Michigan and the other never arrived on the day it was needed. It was also clear that other clients had been moved in front of me in the schedule, something confirmed to me when I erroneously started getting paper copies of other people’s Solar is Freedom permits sent to me. Being an engineer and a project manager, I know that things happens, stuff gets delayed… but I am not going to be nearly as frustrated if I’m not kept in the dark that issues are going on. Makes me feel disrespected. Through the whole waiting period I would often not hear from my salesman Adam for 2-4 weeks. I suspect Adam was in the frustrating position to not have any more idea of what was going on than I did, but I often had to push him to go ask Pat (the shop foreman?) for an update. Pat would feed him a line, and then Adam would report back to me. It got so bad I threatened to drive down to Amelia to try to get someone with some authority to sort things out. Once the install got started communication improved a little bit (mostly because of the tradesmen) but folks would get started, put in 2-4 days of work and then disappear for several weeks as Pat pulled them off for other projects. As someone who has run a few industrial shops, and with what little information filtered to me, it seemed like Pat was in over his head, wasn’t great at communication, and either needed someone else to split the work with or needed to be replaced as back warehouse foreman. The install started end of October, with the bulk of the install completed just barely by the end of the year. By early December I was afraid that project wouldn’t be done by the end of the year and I would miss the tax credit before it was reduced (it ended up being extended.) Luckily we squeaked in on Dec 26th 2020. There was some lingering install issues and the trench got forgotten about and didn’t get filled in till mid-March, but by that point the system was operating as intended (other than the data logging) and I was too exhausted of being the annoying customer to keep pushing things. The saving grace on the project was all the tradesmen I dealt were top notch. The electricians the installers, the trenching contractors all put in spectacular work. The quality of their work exceeds what I had expected and I can’t speak highly enough of them. I am confident the pole mounts would survive a nuclear blast and the electricians left my panels clean, organized and brought up to modern code from when the breakers had been installed 30 yrs ago. I had hoped to get all the circuits in my house back up to the solar system, but the head electrician was not comfortable doing that. I thought he was being a little bit conservative based on the loads, but based on his earlier explanations, I trusted him and his years of experience. It was a great example of the customer not getting exactly what he wanted but feeling respected and good with decision that was made by the experts. There were a couple places where they had to do things different than normal roof installs, including lightning protection, but when brought to their attention they, without fail got the part or information they needed to set things right. I think several of the folks who worked my project got promoted to supervisor type roles and I think they absolutely deserved it and will help Solar is Freedom grow. Based on the “were going to do this right, nor necessarily fast” attitude I felt well taken care of by Solar is Freedom and, all the problem schedule issues aside, I was going to end up with a premium quality system. In the end I got an excellent well installed system that I expect will last with little to no future maintenance. I just wish the project management had been a little bit more organized and a lot more communicative.

We researched quite a few solar companies and after speaking with Adam we decided to go with Solar Freedom. We are so glad we did! They were very professional and the installation went extremely well. Adam was always there to answer any and all questions we had and would go out of his way to make sure we were satisfied with everything from financing to installation, to ensuring the system was up and running correctly. I will recommend Solar Freedom to all my friends. Great experience!!

Had a great experience with Solar Is Freedom. Adam was very helpful with answering my questions, and helping us get the system we needed. I would recommend them for your solar needs!

SIF was not the only solar installation company i reached out to, but they were by far the most responsive, professional, and well organized. That's why i ended up selecting them over the competition. Even though i had an assigned single point of contact (Adam T.), i felt the full support of a whole team, including Adam's manager, the electricians, the roof installers, the legal/admin support team, etc. Aside from the typical minor initial glitches of any new install, my system is running smoothly, and producing at the levels I was promised. I feel confident that my satisfaction and peace of mind with my system will continue for years to come thanks to the solid warranty provided by SIF.

the company stayed in touch with us through the whole process were polite and the job was done very neatly and the cleaned up after things were explained in a way you understood and Adam was great

We chose Solar is Freedom because they are rates #1 in the stte of Ohio. They offered 1 day installation and outstanding interaction with the electricians. We had very little follow-up communication. Received an email the permit should be approved in 2 to 3 weeks. Four minutes pater got an email stating the permit was approved. Instllation team did not let us know when they arives nor when they left and they sid not cleanup their plastic, cardboard nor cigarette butts which were theown in the yard and on our deck. We were not told there were conditions to receiving the $500. We learned of the conditions theough the wmail asking for this review. Adam T helped clear up the confusion of how many panels we needed for the offaet we wanted.

The company was very responsive and made everything very easy to understand. The process and value (environmental, financial, financing options, etc.) were very clear after going around the figures with Adam and the team. I found it especially useful to get a breakdown on what the system would generate, how the setup would accommodate our needs (now and with a possible expansion of need in the next couple of years due to electric vehicle charging), and what sort of ongoing monitoring capabilities we have. The process was just really easy and I couldn't recommend the team enough. Loving our panels!

So far, we have been very happy with our solar install. The staff have all been excellent in what they do. We chose this company because of their excellent reviews and the extended warranty. We had a leak in the ceiling of our porch and they came out as soon as they could to fix the problem. For the month of May our bill was $309 last year and $76 this year. This is a win win for us. Please ask for Adam, he is awesome.

From the initial phone call with Patrick, throughout numerous conversations with Evan regarding installation , until finally settling up the local inspection and getting our local electric company involved, these guys have been nothing but amazing to work with. All questions and concerns were addressed, and they were willing and able to work around our schedule and timeframe to get the job finished. I have nothing but good things to say about this company!!

Your installation team was fantastic.  They were professional and courteous.  They worked non stop and got it all done quickly and it all looks very good.  Your whole process has been amazing.  It's been hassle free from the start and we are so glad we got to do business with you.  Thanks for everything.

I am excited about getting my solar panels.The install and professionalism the crew showed was excellent.They was very knowledgeable of the panels and explained to me in detail about everything they was gonna do.I would recommend this company to friends and family members off my experience.

AMAZING COMPANY WITH AN INCREDIBLE MISSION - It was a JOY working with this team. They are like a huge family and I felt close and cared for by them the entire time! I will be telling EVERYONE about this company and about the power of solar energy!

My account manager, Adam, was very clear and helpful. They were very knowledgeable and designed a system that would work in my situation. I purchased 16 solar panels to power my house and shed. They are ground mounted . The company did a great job not only installing my panels, they consolidated meters for me and upgraded my electrical boxes, and worked around my many pets that tried to be the way. I would definitely recommend this company!

We have received excellent customer service from Lloyd. He is also available and willing to answer any questions. He was thorough in following through every time we asked for information or clarifications. We have been very pleased.

These guys did an absolute stellar job! Not only do the panels look awesome on the house! With that being said the best part of the experience was working with Karim K, who proved to be THE go-to person for all your solar questions and needs.