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Solar is Freedom

7.5

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User Reviews

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Star Rating

4.7

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246 Reviews

Review Breakdown

5 grade

89%

4 grade

2%

3 grade

2%

2 grade

1%

1 grade

6%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Janice Cahill

We are current Solar is Freedom customers (install 11/21) . Panels are currently inoperable due to wind storm damage. The company announced 3/28/23 that they are suspending operations for four weeks to “reorganize”. We are helpless, absolutely no response from the company other than the above statement. This is costing us hundreds every month, and we are stuck with having to pay for panels that don’t work. Solar is Freedom does not care about it’s customers, stay far, far away from them. The Central Ohio Better Business Bureau has a warning posted about this company.

11 months ago

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Frank Wilson Brazil, IN

They wasn't paying their contractors and never paid me for referrals and left my yard a mess

11 months ago

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Kevin Myers Cincinnati, OH

I’m on my second year with Solar is freedom system. It worked great for the first year. Now my system has not been generating power for two weeks. I can’t get in contact with a technician to fix the problem. I tried to schedule an appointment on their website but no one showed up. I called my salesman got a voicemail, left a message. The response via text was to use the website for service problems. After going through the phone tree from the phone number on the website the reply was “ the person you are trying to reach is no longer an employee.”

11 months ago

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Little Miss Cincinnati, OH

Customer Review Video

1 year ago

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Mike Mayfield Bardstown, KY

I can not in honest tell you that solar is freedom is a bad company. But I can say this is my on going problem. I can not reconcile my electric bill to my app. I asked my account manager witch has left the company. And got I’ll find out. I’ve asked and sent emails out no answers. I’ve even asked person on app he took all my information and no answer. I dug and found the answer myself. When they installed my system the electrician did not install the meter monitor in the correct place and now I do not know who to call. I’ll never be able to reconcile using the app and electric bill. No one will return my emails. So that’s my story and it’s a loosing opportunity for all.

1 year ago

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Glenn Oldenburg San Francisco, CA

Great team to work with and the process was simple and with no pressure. I would recommend them to anyone, Solar is really the way to go for cost savings and better for environment impact.

1 year ago

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David C Marysville, OH

I have had a terrible experience with Solar is Freedom. I placed a deposit with them in Aug 22 and was told it normally takes about 60 days to get the panels on the roof. Well, I'm about on day 140 since the deposit and still no panels. Twice they scheduled to place the panels and failed to show up. At this point I just want my deposit back but I can't seem to get a hold of anyone there and they never call back or email back. My advice is to stay away from this company.

1 year ago

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Josh Moore Newark, OH

Things started out great but turned sour. Customer service is nonexistent. Nobody answers the customer success line, nobody returns messages, must call sales to get anyone’s attention. I originally installed 21 panels and an inverter $19,800. 5 years later, I wanted 10 more panels and an inverter installed (their own website states that prices have dropped 43% over the last 5 years)…10 panels and inverter=$19,795 “our best price”. Bottom line they are so shady.

1 year ago

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DD Crown Point, IN

They decided after almost a year they didn't want to do my project anymore because of the distance. The distance didn't seem to be an issue when I signed the contract and gave them over $6,000 to order the panels. Its almost a month and still no refund check. They should be embarrassed they handled a project like this. Everyone signed the dotted line, see it through until the end. That's what reputable contractors do.

1 year ago

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Mark H.

Had 30 panels installed in June of 2018 and everything went well. In May of 2021 had a panel stop working correctly and placed a service call. Spoke off and on a couple of times and eventually in May of 2022, they came out and told me the panel was bad and needed replaced. Haven’t heard back about that panel since so that’s over 18 months. Now I need my roof replaced due to wind damage from a storm and cannot get anywhere with getting the panels removed to redo the roof. One of the selling points in the panels was if I went through them to get my roof redone they would remove and replace the panels for free. Well, 4 years later they no longer do any contracting and I’m assuming won’t honor removing / replacing the panels. Customer service is basically non existent. Very disappointed overall.

1 year ago

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Becky & Bob Ashland, KY

All aspects of our experience of having a solar electric system installed was worry-free and what was expected. The solar system is a great supplement to electricity from coal, oil and gas sources. Solar is a great conservation tool. Christian was our project coordinator and he did a great job at over-seeing the project through completion and always answered our many questions. He educated us on the details involved in this project, much appreciated. Solar is Freedom employees, Bryson and Ryan installed the system. Both were very professional in their skills and always respected our property and home. Contractors, Josh (panel installer) and Ryle (trenching) also did professional work and respected out property. All four workers were very courteous. The ONLY task that could have been a bit more timely was that the trench was back-filled on 9/16/22, the day of installation, and the smoothing, seeding and mulching of the trenched area was not done until 10/13/22. Grass seed did germinate, but not much grass growth before the arrival of freezing temperatures here. We are very please with our decision to choose Solar Is Freedom, great folks! Solar Is Freedom also offered us price discounts for both senior's discount and military discount. These were much appreciated too. Becky & Bob

1 year ago

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Larry Stewart OH

Solar Is Freedom has done an absolutely phenomenal job! The sales team, installers, and customer support were all super professional and blew us away with the responsiveness and workmanship. but after the install i try to email my customer rep about some question i have but Jordan B never reply i guess after the sale they don't care about their customers, my systems is working fine with no problems so far but i would like to get some answers to my question that i email you over 2 months ago I think they should put more efford in customer service so every one would be more happier

1 year ago

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rachel firkins Avon, IN

If it was possible to give negative start I would. Panels installed less than two years ago, a part is already bad, and I’ve been trying to get it fixed since July 2022 and it’s now Sept 2022. Find a different company to install your system.

1 year ago

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Jordan Buford Trenton, OH

Solar is Freedom made the whole process super easy. They explained everything from start to finish and even got the job done a month earlier than they had promised. I didn't have to pay anything upfront and got a great loan with a payment of 50 some dollars lower than my average monthly electric bill. My first month in and I'm already producing more power than I'm using. Solar is freedom is an honest company with great customer service. I highly recommend you give them a call.

1 year ago

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Cathy Ross Fairfax Station, VA

Looked into solar panels in early July and we set up an agreement with solar freedom now several months later and no install and no one returning phone calls or emails and yet I am suppose to pay for something that isn’t installed! Not happy at all with this!

1 year ago