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Solar Energy World

7.6

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User Reviews

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Star Rating

4.5

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626 Reviews

Review Breakdown

5 grade

61%

4 grade

30%

3 grade

5%

2 grade

3%

1 grade

2%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Steven Hollywood, MD

They finished the installation in a timely fashion. The workers did a great job and they cleaned up after themselves.

3 years ago

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Rodolfo Windsor Mill, MD

The sales man was very convincing, but I have not received any support after installation. The system is not producing as much energy as they promised.

3 years ago

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Seth Rockville, MD

Their price is very reasonable, but my solar renewable energy credit paperwork didn't get filed properly so it took a lot longer than usual.

3 years ago

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Howard Beltsville, MD

They kept me informed every step of the way and answered all of my questions.

3 years ago

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Manan Sykesville, MD

The installation was finished within a day and a half. The installers were courteous and attentive to detail. I have had a couple issues, but they were prompt in responding and fixing the problems.

3 years ago

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Edward Ft. Washington, MD

They kept in contact with me during the entire process. The installation took longer than expected because it was the hottest day of the summer.

3 years ago

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Robert Huntingtown, MD

The crew that installed the panels was very coordinated and were always busy while they were working. The company is organized and I am always directed to the right person when I call.

3 years ago

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Karen Silver Spring, MD

The installation went smoothly and they made sure to explain everything to me. I have been having some issues with my unit for the past couple of months and they have been tentative to fix it.

3 years ago

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JohnM Columbia, MD

Salesman explains the product very clearly. Unfortunately I did not go forward with the installation. Didn't think it was best for me.

4 years ago

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Edward Weelsen Fairfax, VA

Outstanding hard working and incredible. Just page down the reviews and discover the majority are all dated 9/12 or 9/18. It appears the marketing dept wanted you to see this important information before the fall sales blitz. As a solar energy advocate and finding this company surpasses the performance of all the others, the same date submissions looks sketchy. Check out everyone’s reviews on all the companies before you decide.

4 years ago

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Stan L Landenberg, PA

After building a new energy efficient house in 2014, we had always planned on a solar installation in the future. I did my homework on other solar contractors and finally selected Solar Energy World earlier this year. Our project was a little more complicated since we had a detached garage structure (separate from our house) where all our electricity comes in, as well as a backup generator. My salesperson Will was very informative and presented the various options clearly regarding system size, financing, etc. Having been around for all of our house construction, I was familiar with contractors being on site, and must say I was very impressed with the quality of work of the electrical and panel installation team, as well as the on-site project manager Henry. Workers were on-site 4 days total, and did a first class job installing a 15.3 kWp system (51 panels) on our metal roof. The electrical team even went the extra mile of spray painting the metal conduit to match the brown metal roof so that it would blend in with the roof color. The system took longer than originally planned to get installed due to delays with approvals from our utility company (PECO) and local township, but these were out of the control of SEW. It is great to see the solar production showing now on the SolarEdge website, and we anticipate being "net-zero" with this installation. Highly recommend Solar Energy World for your solar requirements.

4 years ago

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XJ Clarksburg, MD

My agent Wyatt was down to earth, spent 3-4 hrs answering all my questions and got us additional discount. We are happy with our deal and are looking forward to the installation. This company provides the best warranty: 20-25 yrs for panel, inverter, and installation work.

4 years ago

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Ruben Silver Spring, MD

We decided to go solar through the Montgomery Co-op of Solar United Neighbors since we got a better price and warranty. Solar Energy World was the company selected by the co-op to install our 9Kw/30 panels solar system. We had a very poor experience with the company and in particular with their solar analysts. The two solar analysts who worked on our project showed a incredible lack of knowledge and customer care. Our first solar analyst, Mr. Jay R quoted us for a much bigger system (44 panels/13.2kW) that what we actually needed and he had a hard time following up with us. We had to ask the CEO of the company to work with another solar analyst. The second one, Mr. Bryan H was better following up, but did not demonstrate the proper knowledge regarding roof penetrations and his way to answer our questions was really condescending to a point that we were afraid to ask. Even when we requested a second meeting to review the project prior to the installation, he claimed that he did not have time to meet with customers more than once and this is the way that the company works. It should be noted that Mr. H is the Vice-president of sales of the company. Regarding the roof penetrations, we needed a new roof before installing our solar panels, so I mentioned to Mr. H that the roof company could mark the location of the trusses where the solar array is attached since I did not want extra new holes in our brand new roof. Mr. H told us that was not needed since the company uses a method to exactly locate the trusses by measuring and chalking roof. The day of the installation we discovered that the company actually uses echo location to locate the rafters (i.e. they tap with a mallet or a hammer and roughly locate the trusses solely by the sound), as one can imagine with this method it is really easy to miss the trusses. As a result, we ended up with a bunch of holes in our new roof that they had to caulk. I recommend to CEO that his company should invest in proper electronic truss finders to avoid this problem. The company only measures and chalks roof trusses in situations where they cannot identify the trusses from above the roof with a mallet. We were really surprised that the Vice-president of sales was not aware of it. We could have avoided all those extra penetrations in our roof. Mr. H also omitted to tell us that the company charges an extra fee to finance the system of roughly $2000 (apart from the money that goes to the loan interest) which would not have been charged if we paid cash. Finally and not least, he encouraged us to turn on our system before passing the county inspection. Thankfully we did not do it since the crew that installed our system told us that could cause the electric company to charge us twice (for the energy that we consume and the one that we produce) since we needed a new meter that knows the amount of electricity that we are producing. The company never gave us a detailed report of the project (for instance the specifications of the solar panels and the inverter, where things will be located and how the condos would be run) prior to the installation, even when we asked for that information. After the installation I got the specs of the solar panels and the inverter after a direct request to the CEO of the company. Furthermore the company never gave us or even offered the manual of the inverter. In contrast, the crew members that did the installation were very professional, they replied to all of my questions and they spent a good amount of time explaining things to us. The CEO of the company is aware of these issues. A solar system is quite a big investment and we believe that we deserved better customer care from Solar Energy World even when we are part of a co-op. We would like to add that we received several calls from Mr. Geoff M, the CEO of the company, after this review had been publicly released. The company took our complaints very seriously and we are optimistic that the chain of mistakes that make us fall through all the cracks that the company had will never happen again to any other customer. It is unfortunate that we are the first and most likely the last and only bad experience that a customer will have with the solar analysts of Solar Energy World. We believe that Mr. M will take measures to prevent an unfortunate case like ours by improving the techniques that his company uses to locate the roof trusses, and the quality, knowledge and customer care of his solar analysts.

4 years ago

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Carman

The price of the overall package and panel and also the size of the panel are why we chose Solar Energy World. The panels are larger with Solar Energy World than they are with some of the other companies.Great customer service, very professional very personable people you want to deal with. We had no issues with the installation process that was very, very smooth.

4 years ago

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Lawrence

It took longer to do part of the operation when I saw it and then I had to do some follow up which wasn't good. I have no trouble with my system now. I had to have the panels removed and they were pulled off and put in the wrong place when I wasn't there.

4 years ago