Once the system was installed, we could not contact the sales representative. The system evidently has installation flaws. Yet Momentum, when queried, suggest that the system would have take 3 - 4 months to equalize before expected results would be realized. For 100 days, the system has reported not one day where solar production exceeded electrical consumption. Additionally, every high solar production day was met by an even higher consumption day. When discussing this issue with Enphase (the manufacturer), they remoted into the system and noted that when production was "disconnected" from the power meter, instantaneous consumption was approximately 100 watts. When solar production was reconnected, instantaneous consumption went up to 3Kwatts. This information was reported to Momentum. For 7 days since this issue was initially reported to Momentum, there has been 3 telephone calls, each only to say that the issue has been reported to their service department, but no service call has been scheduled. Very poor customer service!!
2 weeks ago
Theresa OMalley Stoneham, MA
I am a woman who owns my own home. Although I am married, the deed and mortgage are in my name only. My husband works long, unpredictable hours and I am used to making my own decisions about my house and have had no problems in the past. This company refuses to schedule an appointment with me alone. They REQUIRE that my husband there to help me make decisions. Despite me assuring them that I am a capable decision maker, they would rather not sell me a system than deal with me alone. Women are 50% of the population but this company doesn't trust us to make a decision alone. Women should choose another company that respects our autonomy.
3 weeks ago
Edward Schumacher Palm Coast, FL
I couldn’t have asked for a better experience. My sales rep Lizadora J here in jacksonville FL, was so patient with me. Took her time explaining steps by steps and continues to be an excellent representative even after my project was finished. From start to finish, this company stood behind their promises and delivered beyond my expectations. Thank you Monentum for all that you have done and continue to do. Thank you Lizadora J for genuinely care. - Edward Schumacher. Palm coast FL
4 weeks ago
Yanerys Brito Jacksonville, FL
cant express enough how pleased I'm with this company here in Jacksonville, Florida. My solar specialist L Jones, came to my home not only was she punctual but extremely professional. Took her time to explain everything to me, making me feel so at easy with my decision on going solar. She continues to go the extra mile to help me with any questions I have even on her days off. Thank you momentum for choosing your representatives wisely. This company is amazing!
1 month ago
Paris Keena Deming, WA
After meeting with the salesman I was really looking forward to Momentum doing my solar installation. I used another company to put on a new metal roof. I contacted the salesman to say the roof was complete, and schedule the solar job. He said they couldn’t do the job on my metal roof, and was surprised nobody had called me. He called back later and asked that I send pictures of the roof. I requested instead that someone from Momentum come, and look at the roof to ensure whether or not they could do the installation. I have not heard back from them at all. Very disappointed.
5 months ago
john hooper TX
Installation of the panels was relatively easy. I was able to call in and usually get the answers I needed. However, I’ve had these panels for about 3 years now and 9 of them have been offline for about two weeks. I have called 5 times, emailed twice and even posted on their FB page. I’m told over the phone that someone will be in touch with me to get issue resolved. I never hear anything back. This is beyond frustrating and causing me to lose faith in Momentum Solar’s customer service. I would not recommend them.
5 months ago
Rohit Jacksonville, FL
Stay away from this fraudulent company! The salesman (Steve) came today and he was counting on customer being unknowledgeable so he can take advantage and make his sale. The guy wouldn't give anything proposal in writing, would not even tell me what brand of solar panels will be used and got angry with me when I asked multiple times for brand.
11 months ago
LARYSA DRUZHYNINA DeBary, FL
I feel I am being scammed by Momentum Solar. After paying all that money to install solar panels on my home, I have not heard from anyone since. I thought I was making an investment for my family, instead, I got absolutely nothing, not even a word, comment, response... My project manager, Joe, promised a speedy installation and to answer any questions I had along the way, (before I paid them). He has yet to return a single phone call or text. After contacting the company directly, no one has been able to answer questions about when the work is to continue after two months of stand still, let alone completed. They have no information on when we can move forward and now I do not feel comfortable with the "work" they will do at all. If they are unable to answer simple questions or even complete the project, why are they collecting money up front? There are several reputable companies offering solar installation and I wish I had gone with one of them, and not Momentum.
1 year ago
juan pesante Lakeland, FL
I got my solar system installed in December 2018 for a total of 11.65kW with IQ-7s. I love it. $0.00 electric bill for 3 years. The pricing I got was incredible. I paid the equivalent of $2.43/W. I challenge any other company to beat that rate
1 year ago
Momentum has installed the panels. A couple of days afterwards, I heard a loud pop on the roof. I thought maybe a tree branch fell on one of the panels but it ended up being one of my metal roof panels had started to bow and popped a couple of screws out of the underlayment. The panel's ridge had been flattened and when the heat of the sun (I'm in Florida) heated up the metal it had nowhere to expand because of the ridge being crushed and so popped the metal up at the end. Now my plywood underneath the edge is exposed and I'm have to put plastic bags underneath the metal's edge to keep from getting water damage. I called customer service and they had scheduled for someone to come out and look at it. The day of the appointment, their representative called and asked to send some pics of it. Guy never showed up and I called customer service and she had said that it was a pre-existing problem and basically that it wasn't their problem. She said that their inspector had taken pics of it before job started and she volunteered to email me the pics. I have yet to receive the pics. Do yourself a favor and go with another company. This one only appears to want to sell you something and will not do anything if you have a problem. I remember the salesman saying that if any problem pops up that they are quick to try and remedy it. I now am getting ulcers and sleepless nights trying to deal with this myself.
1 year ago
Steve Resch Davenport, FL
I would not recommend using this company for your solar system. The company has failed to take care of installations needs for installing protection for my portable generator. They were informed of this when I signed up for the system, when my home was surveyed and when the installation group showed up for the install. It is now 2 and a half weeks later and still not protection installed. In addition, upon asking about the status of my system being inspected and getting a meter change from Duke Energy, I was given information which did not add up to the true facts. I now find that Momentum has never submitted the system to the county for inspection and as a result I am nowhere nearer to system use than I was before I agreed to buy the system Their customer service department is not helpful as well. Though my salesperson told me on two occasions to contact customer service with the number he gave me in a folder, I never received said folder and had to search for a contact number as I was never contacted by this department even after asking the salesperson to have them do so. Upon contacting the customer service department, they failed to follow up in returning my call the next day with the information I requested. I had to again call them and still was not provided with information. I went investigating with my local county office for building permits and found out my system has never been scheduled by the installing company for a county inspection. In addition, Momentum never posted the completion card on my house for the county inspector to find. Bottom line....they are very quick in asking for payment as each section of the plan completes, but once they have 90% of your funds, they lose track of you and any actions required to complete the installation/activation of your system. They do not appear to have any system to track completion and if they do, they do not take the time to review it and move actions on to complete a project. So, save yourself some time, money and headaches, find a different company for your solar system
1 year ago
Robert Connor Staten Island, NY
A native Staten Islander 65 years. I am a Builder in the United Navy Moble Construction Battalion called the "SeaBees". ie: NMCB. I have had a lot of work done on my home recently by different contractors. Momentum Solar and the American Dream Home Improvement Who stripped, repaired, cleaned, and reshingled my roof in one day, is the most professional and does quality work. I have not seen that kind of work done in a long time. Thorough, never missed a step, straight, and even trim. They know the proper way to do construction
1 year ago
Harold E Newell JR
Momentum solar installed my solar system in December 2020. Installation was completed in just 4 days and I was told all was done and congratulation. It was done and ready to use, They showed me the system and I felt secure and all was as it should be. Then in April 2021 Payments were going out of my bank account as agreed to by at the finish. But I continued getting bills $570 to $673 from the power company. When I contacted the Duke Energy and inquired as to why I was still getting bills from them and they explained that Momentum had never filed the paperwork with the inspections and permits required. So all of the time that I was what I was paying for was just an allusion and I was getting "0" power from Solar. Repeatedly calling them went straight to voice mail and calls were never returned. I am now going to get the system removed and have another company reinstall a new system or have the Momentum system inspected and turned on . I don't know what the outcome will be, but I do know that payments have been stopped. I received IRS money for getting solar energy and I know that they will want a return and then I will file a lawsuit against Momentum and I will make it the biggest one they have ever seen because that is the only ways to stop them from doing the same thing to other people.
1 year ago
Nick Nedev Austin, TX
Momentum Solar has very aggressive sales tactics with people going door to door unsolicited. I didn't know what this would lead to as I decided to speak with one of their "engineers" who was really a sales person. He didn't know much about the details of the system, and was there for over 2 hours on what was supposed to be a 1 hour meeting at most. I genuinely could not get rid of him without saying I was interested in proceeding. He then had me sign some papers to "lock in the rates" and said I could cancel at any time before the panels were actually on the roof. I did more research later that day and found out that I was being overcharged on what was supposed to be a discount, and never received information on what brand solar panels would actually be going on my roof. I didn't want to proceed, and the worst part came when I tried to cancel. I had the misfortune to speak to Den from their cancelation department. I explained the situation to him and stated I wanted to cancel, but instead of simply complying with my request, he started arguing with me and did not allow me to cancel right away. He refuted everything I had to say, told me I was wrong about all of my concerns and research, and everything would be sunshine and roses with their service. After about 10 minutes of speaking in circles, I had to raise my voice and request to speak to his manager to finally get him to stop. I managed to cancel successfully (according to Den) and will be happy never having to deal with this scam of a company again.
1 year ago
Vern C Canton, MA
Terrible company. they first telemarketed me for over a year. calling me probably 50 times. i asked to be placed on a do not call list and the company still called me. Buyers beware, this is a crooked company
1 year ago
How We Rank
We employ a qualified home solar expert to rank and review home solar companies.Read More