nelise alexis Lehigh Acres, FL
Do not use Lumio. They were very dishonest and didn’t tell me that I wasn’t getting all my energy from the panels. I’m only getting half of my power from the panels. Stephen from the Tampa area will not pick up my calls or return my texts. They lied about the system and the tax credit. it’s going to take me 3 years to get the full amount. Horrible company and didn’t even give me the monitoring info to log into the app
5 days ago
Vanessa Ortiz-MUNIZ DeLand, FL
This Company is a joke. I tried multiple times to ask for someone to inspect panels since they only seem to produce 20-30% of the electricity per Duke Energy. They only respond as Systm working as expected and I am stuck with paying 34,000$ loan plus the same electric bill. Per Duke energy my consumption hasn't change from previous years but now I am paying double because I installed Solar. Do not installed Solar or at least do not use this company, their panels are worthless.
1 week ago
Patricia Privett Camano, WA
March 21, 2022 Our system was installed July 2022. It is still not working properly. Lumio installers incorrectly put the system in. It was not installed as L & I approved it. We have 6 panels that are in the shade not on the side that receives the sun. Our inverters do not work because too many panels on one circuit. It is over loading the circuit, defaulting the whole system and not up to fire code set backs. We have contacted Lumio numerous and times and still trying and keep getting passed to someone else.
1 week ago
Natalia Guevara Miami, FL
If I could leave zero stars, I would. DO NOT USE THIS COMPANY. I have been waiting for this solar installation for 8 months now and the company seems to be more lost every time I talk to them. The customer service is horrendous. Every time I call with questions, the project manager tells me she will circle back with me and she never does unless I’m persistent about calling. She gave me her direct line that goes straight to voicemail every time I call. They incorrectly thought that my electrical panel could withstand the solar panels. They had to replace it and want me to pay. They also told me I needed to get 2 loans in order for me to finish the project, but they forgot about the second loan apparently in some transition and it caused the lenders loan to expire. In which now I have to resign loan papers. In a few days, I am going to start paying for solar panels that haven’t even been installed. I have nothing to show my accountant for this supposed tax credit and have been waiting for paperwork in order to finish my taxes for this year. They promised me certain panels but now need to change to a different panel which require more because apparently the first panel is not being supplied. They contracted a certain roofing company to replace my roof to hold the solar panels- then they switched to another company. The second company didn’t replace my skylights with the correct skylights per code and the company had the audacity to come ask me if they could come and close my skylights so that it can pass inspection and then come back and reopen the skylights. They also took down my water heater panels so that they could make space for the solar panels and promised me a hybrid water heater which I have yet to get and now the hot water at my house is limited. To be honest the list of all the wrong things this company has done could go on and on. Dont be fooled and go with someone else.
2 weeks ago
Destin Orange, TX
Horrible experience from day 1. Signed my contract end of February 2022, finally got up and running May of 2022, they couldn't place the panels per the agreed design and put so many dents in our shed roof they had to replace it. They completely forgot to install the net metering system to my mother in law house but placed 10 panels on it and buried the line. ZERO benefit reflected on my electricity bill. This company that blatantly participates in deceptive trade practices.
2 weeks ago
Aggressive and deceptive - rep came to my door but as I was short of time quickly shared my electric stats and asked them to call to review before coming back. Instead another rep shows up at our door quoting a rate higher than what we pay now and trying to scare me with electric rates that don’t actually exist. I’m sorry but power to chose is a real site and there is a big difference between 13 cent real rates and a model built on 20 cents per kWh.
2 weeks ago
Kkeller Arlington, WA
TERRIBLE communication and customer service. We have been trying for at least a month to get them out to remove our panels, so we have our leaking roof replaced and have had nothing but trouble. Every time we call, we are placed on a long hold, passed around to multiple representatives, told we will get a call back only to receive nothing and had to call again the next day (only to get the same runaround). We recently were told that technicians would be out on Monday and when the day arrived, no one showed up and we were told we were not on the schedule. it's IMPOSSIBLE to get a solid answer and help from this company and thanks to their lack of support, we haven't been able to replace our roof which is continuing to cause damage in our house. We have literally called every day and still have no resolution and lucky for them, they will still get our money because we have no choice but to remove the panels so we can replace the roof. Do better with your customer service.
3 weeks ago
Gary Schoeller Central Point, OR
Lumio provided a fraudulent CCB# On a contract, panels were put up on the house IN THE WRONG place according to the inspector, system has never been hooked up 4 mo and counting lied and said they needed yo move the electric panel inspector said NO. put in unnecessary electrical panel, inspector said it wasn't needed and he told them it wasn't needed. Can't get ahold of them to fix and finish the job 3 month of finance payment made still no solar power. DONT BUY FROM THIS COMPANY. BBB says they have a TON of complaints starting in Feb 2023
3 weeks ago
Rita Franke San Diego, CA
I can't even begin to summarize all of the issues we've had with Lumio and Sunnova. Lumio's communication is horrible and I've been trying to contact them but neither of the phone numbers I have work. One number is answered as "no longer in service" and the other, no matter which option I select, a recording comes on saying "we're experiencing technical difficulties" and the line disconnects. We've had multiple inspections done, passed all, and received an email from Enphase Energy on how to set up our Enlighten phone app to monitor our production. The app began providing data on 11/24/22 but a week ago, when I went to check on our production, the app no longer had any information and instead referenced setting up an app, designing a system, and finding an installer. I want to find out where my data is and why it's suddenly gone. Also, a week ago, I also received an email from Lumio scheduling an inspection of the breaker in our combiner panel to verify the EATON pv breaker and to show tilt measurement on the array of our system. Why suddenly another inspection? Additionally, Sunnova sent me three cancelation emails and when I called to inquire about my account, I was told I no longer had an account with them and they even sent me an email stating the same. I am in the process of selling my house so I contacted Sunnova for the specifics on the transfer and they said my account was "on hold and not up and running" due to no final inspection received from Lumio so they can't transfer ownership at this time. What?? I've had all of my inspections done, even SDG&E, and was producing power for the last 3 months per my Enlighten app, and they say my system isn't up and running yet? Now, this issue is holding up the closing of my house! What a disaster and I can't reach Lumio to find out anything! HELP! I would definitely not recommend Lumio or Sunnova to anyone. Lumio, you really must do better!
4 weeks ago
Anthony Carter Olympia, WA
Filing a complaint with the Washington State Office of the Attorney General and the Federal Trade Commission for breach of warranty. Solar system installed by one of the members of Lumio's partnership has failed to produce solar power since July 10, 2022, and Lumio has completely failed to perform under the warranties.
1 month ago
Marcus Milton, FL
We were told to put in extra panels just to be on the safe side of not having a bill. Our bill has actually gone up. Hunter was our sales rep. Lied through his teeth. Getting in contact with anyone at this company is a nightmare. Was offered incentives upon leaving a review but if you click that option they won’t let you post your review.
1 month ago
Leslie Marie Grooms Roswell, NM
My family had multiple sales reps come to our home basically begging us to sign up for solar panels, and we were hesitant at first, but we decided to take the chance. We talked to the first rep around October of last year (2022) and we signed for our GoodLeap loan on 12/6/2022. In January of this year I had a third party reach out to me asking for information that I had already provided, and it made me wary to continue with the installation because I was never told that my information would be given out to anyone else. I tried contacting Lumio to cancel and they refused to tell me how to cancel, but thankfully I was able to call GoodLeap and cancel my loan because it had already been three months and we still did not have our panels installed. The lady I talked to at GoodLeap told me to contact my contractor and let them know I had canceled and come to find out the "contractor" wasn't a company that even did solar panel installations and they told me I need to contact my local Sherriff's Dept to stop this company from scamming anymore families. This company is a disgrace, and they should be ashamed of themselves for scamming families out of tens of thousands of dollars. I am so thankful I got out of it when I did. I wish I could give them zero or negative stars because one doesn't even seem fair.
1 month ago
Wayne Sedro-Woolley, WA
Great team installation. Great team to do business with. Answered any and all questions I had. Great product.
1 month ago
Gabriela Ellas-Toussant Missouri City, TX
We purchase solar panels in August for our home of 2 years. Two panels installed were not initally working and we told a tech would return to check the wiring. Never happened. Called several times and no return call received. Now our kitchen appliances cut off at least every other day which didn't happen prior to panels. And the only month our panels saved energy was November. Which is sad because I was thinking of installing solar panels on my other home. Rosharon TX
1 month ago
mndwgz Naples, FL
Seamless installation of a 10kWh system has been up and running for over a month. 1.1MW generated in the first month. Waiting for a couple more FPL bills before I'll give them a 5 star review, but satisfied so far.
1 month ago
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