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Elevation

8.3

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User Reviews

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Star Rating

3.9

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611 Reviews

Review Breakdown

5 grade

70%

4 grade

14%

3 grade

5%

2 grade

3%

1 grade

9%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Michael

I have had my solar for four months and it still is not complete. I have made multiple payments and I know there are parts that need to be replaces and I am still waiting. Customer service is pretty quick to get back to me and answer my questions.

5 years ago

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Souhail

Elevation has a great salesman, he made it easy on me to accept and go through with the program. Everybody has been super helpful and accommodating. The people who installed it came at eight AM and were gone by three and the gentleman showed me what not to do and the system has been working well. I haven't had any issues since they installed it. I have gotten my money's worth.

5 years ago

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Richard

At first they were really good at responding and then afterwards it took a while to reach somebody who could take care of my concerns. I finally got to the customer service director but after I go my panels it was getting really hard to reach somebody who could answer my questions. She took a lot of my feedback but there should always be someone there to deal with the customer's concerns. I don't know a lot about the technology but I haven't has any problems with the equipment.

5 years ago

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Shawna

I like their pricing options. I like the way the panels look and I feel like it is pretty easy to understand and customer service are available when I have questions. The installers were helpful and it all went fine.

5 years ago

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Randall

I would never use them again and I would not recommend that anybody else use them either. There are other companies, I would pick another. It did not work when it was installed and they were slow to correct it. It worked intermittently and they came three or four times to fix it, which they did not do. I had to go back because the initial installation was not signed off by the power company and they said the crew didn't know about local requirements, which is inexcusable. They did nothing to compensate me for the weeks of lost power even though I had started paying for the system. They sent me a twenty five dollar gift card for hundreds of dollars of lost productivity.

5 years ago

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Rickie

The solar system seems good and they installed it in one day and they did a good job.

5 years ago

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Jean Richardson, TX

Explained the details in an easy to understand, thorough manner. I feel confident that I will not be surprised by anything that comes next.

5 years ago

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Charles and Laura Frost Las Vegas, NV

We started our project approximately August of 2018. Unfortunately our story is not quite as nice as most of the reviews I have read. Once panels were installed we were excited. After several inspections and different staff from Evelation Solar trying to make it right, and us thinking maybe this was not a good idea. Broken tiles (lots), panels not installed correctly, etc. final steps we were told it was up and running. Here we are in February 2019 when we learned our solar still was not working properly. However , the next person, Aryss who came out to let us know he was here to check the panels. He explained very professionally, what he needed to do. He did it and had to come back to complete his work. Anyway thank you Aryss for getting us up and running. We wish that you would have the supervisor of the first attempt . You are enthusiastic, professional and courteous at your customer service skills. Thank you again.

5 years ago

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Angel Stone Red Oak, TX

I thought about doing solar several times over the past couple years and never thought it feasible until I called out Elevation Solar. Their rep Dru equipped me with the information I needed to make an educated decision to own my own power! This consultation was time well spent and I am satisfied with the solar system that we designed together.

5 years ago

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Mark Bjorkman Goodyear, AZ

Outstanding sales man Ari O answered all my questions felt very confident of the system I bought. Would recommend your company to friends because of Ari

5 years ago

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Claudia Serventi Las Vegas, NV

Very professional company. Everything was explained extremely well! We were referred by my brother. We highly recommend Elevation Solar.

5 years ago

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edeuardo mendiola Las Vegas, NV

We decided to have solar installed in our home to get free energy from the sun and save money. Solar should be the trend of the future and home builders should make it part of their home building especially on places that can really benefit solar-like Nevada, Arizona, California Florida and other. Elevation Solar sales should provide comprehensive detail on what customers should expect to get when installing solar in their home. Cost is the most important factor, energy consumption from utility and solar, monetary credit for excess energy received by homeowner produce by solar to the sale of excess energy to the utility company and other important issues homeowners should be aware before committing to having solar installed. Brittany M from Elevation Solar provided excellent customer service guiding us through completion. She is professional, very friendly with a positive attitude, easy to talk during the conversation and quick to respond on calls or email. Brittany is an example of what real customer service should be! We wish her a bright future with Elevation Solar. Thank you for her great and wonderful service!!

5 years ago

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Syed Ahmed Rockwall, TX

Had an easy time dealing with Elevation. They answered all my (plentiful) questions and walked me through the process.

5 years ago

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Andy Bartlett Henderson, NV

Another appointment made with Elevation Solar and another one kept. Prompt and courteous. Had an appointment for my Curb installation today and had the pleasure of meeting Aryss. I had questions and Aryss was enthusiastically showing me my system and answered all of them and more. His level of knowledge and willingness to help has made my experience to 100% satisfaction with your company Starting with Billy B, Danny and crew to Aryss. I appreciate the high-quality individuals you have representing your company. Thank you so much . Andy Bartlett

5 years ago

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Jose Armando Toribio Corsicana, TX

I had my first solar consultation about a year ago and I felt I was being overcharged by the solar company. My utility bills are still outrageous so here I am a year later calling out Elevation Solar to help me find a solution. The consultant came by and gave my home a free energy audit, jumping into my attic and checking out my insulation and A/C unit. He then asked me questions about to home to make sure they didn't design the wrong solar system. He then explained all the warranties and financing options, along with how the tax credits and other incentives worked. I decided to sign up to go solar because it saves me money in the short and long term. I can't wait to get installed!!

5 years ago