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Elevation

8.3

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User Reviews

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Star Rating

3.9

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611 Reviews

Review Breakdown

5 grade

70%

4 grade

14%

3 grade

5%

2 grade

3%

1 grade

9%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Richard

We chose them because of their price structure and their type of equipment. So far I have had no issues. I like the option to install a battery pack and I like the microcontrollers for all the research and the twenty five year warranty. They got it installed in three days and were friendly, despite there being a hiccup. Customer support is really great to work with, I still have questions and they've been great other than a few anomalies.

5 years ago

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Mark

I haven't had any problems with the equipment since installation, which went smoothly, and I am extremely happy with it. Everyone we have associated with there is absolutely wonderful to work with.

5 years ago

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David

I spoke to a couple of firms and the seemed to be the best fit. I have had several problems with the installation and communication and billing and not everything ends up resolved. There were things that were misses and a leak in my roof so they had to come back and fix it, so I am marginally satisfied. I have had the equipment a year now and I think it will be three to five years before I know if the promise made was accurate. Overall the experience wasn't terrible and I would throw their name out there for someone to take a look at.

5 years ago

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Verlinda

There were no issues with the installation, they came and were professional. My problem is I did not get in writing by the salesperson some features and when I asked about it, I was told too bad you signed the final document. I was told it was covered but it wasn't in writing, so I would advise people to make sure you get everything in writing.

5 years ago

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Nelson

The company is very good. They were courteous and knew what they were showing. The product may be very good but the results are very poor. I was told I would save eighty five percent and I am not even getting fifty percent off sale.

5 years ago

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Luis

Very fast, excellent service. They are very helpful. There is a cool feature that shows how much electricity I waste and how much my heater, washer, and dryer pull. The only thing is the pricing is outrageous.

5 years ago

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Kelly

I was very impressed with the high quality of the product they use for solar installation. It was a deciding factor that they use equipment made in Israel and Germany. The solar panels are a good money saver. The materials arrived in one day and the next day the workers arrived and it was pretty quick and seamless. A few days later another team came to a little bit of the exterior. Overall customer service is good, sometimes it took a couple of days to connect and we would play phone tag but it was good.

5 years ago

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Manuel

The quality of the product is good and I have had no problem with them. Everything went right, whatever they said they were going to do was done.

5 years ago

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Janet

We are really happy with it. It came with a good warranty and it seems to be top notch equipment. I would recommend them to anybody that is looking for solar solutions. They are very responsive and courteous and nice and everybody was very informative.

5 years ago

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Adrian

There was a miscommunication between the installers and the customer service so the installation process was long and slow but the equipment is great and it saves us money.

5 years ago

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John

They offered the best deal and installation was quick and easy. A major piece of equipment broke within a month and it took a while but they were able to replace and get it running.

5 years ago

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Sheila

The things we were told were not accurate. Installation was fine and the equipment is working but the salesman should be more honest when talking to the customers.

5 years ago

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Katiene

Elevation is the right solar company for me. They are always ready to answer our questions and help solve the problem. There was a problem in installation with the wire and when they realized that, they gave us credit because it took a little longer than it was supposed to. Everything is working perfectly and I get power for thirteen dollars a month. It was a bit frustrating to discover we don't qualify for the government credit but the price overall was right.

5 years ago

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Richard

At first they were really good at responding and then afterwards it took a while to reach somebody who could take care of my concerns. I finally got to the customer service director but after I go my panels it was getting really hard to reach somebody who could answer my questions. She took a lot of my feedback but there should always be someone there to deal with the customer's concerns. I don't know a lot about the technology but I haven't has any problems with the equipment.

5 years ago

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Shawna

I like their pricing options. I like the way the panels look and I feel like it is pretty easy to understand and customer service are available when I have questions. The installers were helpful and it all went fine.

5 years ago