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Elevation

8.6

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User Reviews

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Star Rating

4.4

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570 Reviews

Review Breakdown

5 grade

71%

4 grade

14%

3 grade

5%

2 grade

3%

1 grade

8%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Tracy Tucker Tucson, AZ

Very satisfied! Green Team was courteous and concerned with doing a professional job. It was honestly a pleasant experience, 3hrs, and I could immediately FEEL the difference!

1 month ago

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dan cooke Plano, TX

Slow, bumbling, non responsive I like my solar and what it is doing, however Elevation solar made the experience far more difficult that needed, long in time, and incredibly poorly designed. Sales pre to installation is ok. Honest guy, but not at all detail oriented. Elevation delays a good marketing by ; a. 8 days between signing of documents and me calling to request invoice which then came within hour. b. 2 weeks later Elevation had yet to contact or know their registration in my town had lapsed. I called to inform and 3 weeks later the permits with town were signed. Elevation then took 10 days to pay for permit. Again slowing the process. c. After pushing them along, Aka managing their job, it's first of October, 2 months in and I'm in install mode waiting for the install date via a phone call that doesn't come. d. Call never comes so I call elevation and somehow I'm back in design phase. Turns out a tech was concerned that although the town had passed the project plan, it would fail inspection due to main placement. No one ever tells me this, and in fact eventually a supervisor tells me the delay is being caused by my town, which is simply not true, The delay was 100% caused by Elevation and horrid customer communication, and inter company communications and it takes me another 6 weeks to get said tech out and agree to an install. e. While this cluster was going on I'm learning about solar and in looking at my design I see that over 25% of my panels are being wasted in full sun. Meaning I have 295 watt micro inverters married to 400 watt panels. This waste or clipping, the industry word for waste, could have been fixed with smaller panels as I suggested or higher output micro inverters easily. Net result is my 8kw system maxes out at 5.9kw due to poor efficiency design. 20% better performance could be easily attained with proper design. The amazingly weak efforts Elevation has made, to complete this highly flawed transaction, have been driven almost purely by me. I do not believe my system would be up had I not pushed them along. The deal was in nothing land until I repeatedly called their concierge service. I like them, Nice to talk to, but near zero follow up, and they too are bad at doing what they say they will do. Seems to be the company mantra. Listen intently, create a bunch of action items. Do none them. Never follow up to see if customer was served.

1 month ago

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Dallen Sikorski Gilbert, AZ

I had some help from Skylar using my Curb. He took the time to help me get the app set up and gave me a brief intro. I appreciated his concern for his work and the effort he put in to make the experience as positive as possible. So far, everyone I have dealt with at Elevation has been pleasant and customer service oriented.

2 months ago

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Knalledge Chicago, IL

Leaving a review for Elevation Solar, worked with Ryan H as my consultant. Ryan is super responsive, and cut straight to the point. He was able to answer all of my questions quickly, accurately, and I genuinely feel taken care of. Excited to get my system installed!

2 months ago

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Lamar Tate Phoenix, AZ

Outstanding job from start to finish! The install was quick and I love using the curb! Kudos to Dustin for his hard work!

2 months ago

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Chelsea Hodges Phoenix, AZ

Great site survey! Dustin did great at checking and making sure that the proposed panels will fit and be effective.

2 months ago

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David Moran Phoenix, AZ

Fast work by Dustin. Install went well. Great communication and product.

2 months ago

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Bob Richards Chandler, AZ

I recently had insulation put in and although there was some hiccups, eventually everything worked out perfectly! I had to call a couple of times to follow up on the resolution of the minor issues I was having and each time the team was professional and supportive. Pete responded to my concerns promptly reassuring me that they would make it right no matter what.

2 months ago

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Harvey Peterbrilt Phoenix, AZ

Dustin installed my curb, and the process was quick and efficient. Great tech and great equipment. No complaints!

2 months ago

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Cecelia Neal Phoenix, AZ

Dustin came over to help troubleshoot my curb. In just a short time he was able to find the issue and fix the problem. He was so helpful!

2 months ago

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Jill Ortega Phoenix, AZ

Dustin did such a great job! He was quick with the install and explained everything as he was going along. Great communication and very professional!

2 months ago

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Lindsay M Phoenix, AZ

I just purchased my solar panels from Elevation this past summer. Overall, I would highly recommend them. I was told upfront that solar is a construction project, so there might be some unforeseen delays that were dependent upon potentially having to upgrade our main panel. I appreciate how they set the correct expectation, and I felt like I was being "sold" by other companies promising the moon and more. Found out that all solar companies deal with the same supply chain issues. The work might take a little longer, but I feel good KNOWING IT'S done right! They have a complete protection package that covers the system itself for the lifetime and they also have a deal with EnergyStar and ASU which I thought was pretty cool. I'm about to get activated next week, but I have been blown away at their approach to my solar project.

2 months ago

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Jared J Los Angeles, CA

Very very unorganized company. Sales people do not return your calls as soon as you have paid. The service department does not talk to the concierge department. I've been waiting for a part for 8 months now that was supposed to be delivered 2 months after I initially called. Service department was dispatched and sent out 1 technician that was not qualified, and then 2 more times the technician had no idea why they were at my residence. Jeff S, from the concierge department, has promised a call back or an email and it has now been about 2 months since I've heard from him. I'm sure this company is goo at two things, taking your money and forgetting about their customers. Thanks Eric K for selling me the system and the entire concierge department for failing me.

2 months ago

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Brett Coleman Phoenix, AZ

Dustin was very helpful with troubleshooting my curb hub. It has been offline for a couple weeks and he was able to get it back up and running in just a short time.

2 months ago

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Dan Williams College Station, TX

Dustin was great! He showed up on time, installed the equipment quickly and then helped me understand the software. Nice work!

2 months ago