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Elan Solar

4.4

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User Reviews

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Star Rating

2.9

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107 Reviews

Review Breakdown

5 grade

26%

4 grade

13%

3 grade

19%

2 grade

9%

1 grade

33%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Jeffery Spencer American Fork, UT

The process with Elan Solar was smooth and easy from start to finish. The professional team put together an excellent panel design for my house. Elan Solar updated me about the status of every step of the process. They took care of everything from the design to the permits and installation. I highly recommend this company for your solar panels.

1 year ago

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Ryan Sedgwick Lehi, UT

The upfront sales process was great. They were very helpful and detail oriented. That changed upon signing the contract. My panels were installed prior to receiving the permit from the city despite my request to wait. That started the clock ticking. Communication has been lacking since then with weeks between responses (I still have an outstanding issue I hope will be resolved soon).

1 year ago

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Alex West Jordan, UT

Profesional servers , nice people to work with you guys

1 year ago

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Jonathan Sylvester Salt Lake City, UT

We were promised tax credit for the solar panels and payments below $80.00 when we first signed up for them. Now it is just a hassle to have and we still have to have Rocky Mountain Power Electric which is pointless. Our electric bill is now about $300.00/month. The solar panels are not needed and there's no way to cancel them.

1 year ago

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Ariel McKenna American Fork, UT

Communication between the customer and the company is very poor. No one reached out when there were problems/ delays with our process. Our installation was delayed by almost two months because it was not correctly scheduled. And I had to follow up multiple times about it. I am to the point that I would have just skipped the process altogether to save myself the prolonged headache of this process.

1 year ago

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Don Sanderson Park City, UT

I first contracted (and paid my deposit) in September 2020. This is a year later and it is still not installed. I am either ghosted or lied to when trying to prompt them to install my system

1 year ago

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Brodie Pollard Park City, UT

Sales person was top notch, installers great

1 year ago

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Tim Samsel Heber City, UT

Getting permit and install was real fast however I’m still waiting for my inspection so we can turn it on, its been over two weeks and still waiting.

1 year ago

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Hunter Holland

The installation process was full of delays and mistakes on Elan Solar side and they refuse to do anything about it. It's been ridiculous trying to work with their customer care team. Go with another company that will care about you

1 year ago

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Aurora Horting Provo, UT

Nice online lay out. Easy to understand. I felt like they were over priced.

1 year ago

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Greg Tuttle Santaquin, UT

Customer Review Video

1 year ago

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T. Covas Heber City, UT

Waiting to long for an inspection and it was not approved and I am still waiting for a date to fix the inspection problems. It happened almost 2 weeks ago.

1 year ago

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Rob Park City, UT

We had our initial installation in March of 2021 and now in September it is still not hooked up

1 year ago

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Daron Kenner Clearfield, UT

Terrible service. They haven’t met any of their timeline promises for installation. I call and they make promises but then don’t follow through.

1 year ago

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Miguel Torres Provo, UT

My solar panels are not finished being installed and my first payment was due yesterday. It’s been over two months since the start of the install

1 year ago