The guy was good in putting them in installing but he was like really bad at explaining stuff and then when we tried calling to ask questions he just never replied he never answered his phone. It was a long process. We have a lot of questions that they don't answer and the bills are the same so that doesn't really help. And they never give me information on the solar panels like the app, they never give me anything on that. And the customer service was pretty pretty bad cause he never answered the phone.

I really haven't worked with other solar equipment that much to know first hand which is better, but it seems to work well and I like the idea of having micro converters at each power cells opposed to having one entire converter so that each panel can work individually the rest. Installation went pretty well. They came they set up and it was about a month or so just waiting for all the permissions to get taken care of between the city and everything to be able to start using the power and for them to put in a new power meter and that was it. Elan is very quick and responsive anytime there was questions, they're reaching out whenever there is any issues.

Elan has an easy way of refinancing in case we have to move or something we won't be held responsible for the whole cost of the solar. It took an extremely long time to get permits and everything through the city. It was almost five months before we were able to actually turn the panels on. They had to come out three times just doing different things. I like the fact that there's individual inverters.

I was very disappointed after the sale to find out that if the power goes out my solar panels stop working, they did not tell me that. It was not smooth at all. They left items here at the house- pallets, some bricks, garbage and they chopped down one of our bushes without telling us. I was so mad. I will never recommend Elan Solar to anybody. They were very hard to get a hold of. Before the sale they were great after the sell they were very very bad. Its fishy to me. They gave us like 25 or 50 dollar Amazon gift card because the guy's chops down our bush and then they just left the bush there. That is pathetic to me. I was so disappointed in Elan Solar after the after the sale, before the sale they sounded great, after the sale they were slow to respond. So disappointed in Elan Solar.

I trust them. Solar is one of those issues that there's a lot of companies out there and Elan Solar would be one of the ones you can trust. The equipment has been good and worked ever since they installed it. They promised me a date, they were there on that day and had it installed and had it up and working the next day so they were they were really good. Anytime I call and ask them questions and had concerns with the system, making sure it was working properly they always either came out and explained it to me or responded over the phone. They were great help during installation and answering questions during the whole process. When they did get it installed they came out and explained the system and how it worked and hooked up by an app that I could use for tracking everyday which is really very nice so you know overall I think they were probably one of the better companies out there.

The process with Elan Solar was smooth and easy from start to finish. The professional team put together an excellent panel design for my house. Elan Solar updated me about the status of every step of the process. They took care of everything from the design to the permits and installation. I highly recommend this company for your solar panels.

Nice online lay out. Easy to understand. I felt like they were over priced.

The installation process was full of delays and mistakes on Elan Solar side and they refuse to do anything about it. It's been ridiculous trying to work with their customer care team. Go with another company that will care about you

Getting permit and install was real fast however I’m still waiting for my inspection so we can turn it on, its been over two weeks and still waiting.

Sales person was top notch, installers great

I first contracted (and paid my deposit) in September 2020. This is a year later and it is still not installed. I am either ghosted or lied to when trying to prompt them to install my system

Communication between the customer and the company is very poor. No one reached out when there were problems/ delays with our process. Our installation was delayed by almost two months because it was not correctly scheduled. And I had to follow up multiple times about it. I am to the point that I would have just skipped the process altogether to save myself the prolonged headache of this process.

We were promised tax credit for the solar panels and payments below $80.00 when we first signed up for them. Now it is just a hassle to have and we still have to have Rocky Mountain Power Electric which is pointless. Our electric bill is now about $300.00/month. The solar panels are not needed and there's no way to cancel them.

Profesional servers , nice people to work with you guys