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Elan Solar

4.4

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User Reviews

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Star Rating

2.9

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106 Reviews

Review Breakdown

5 grade

25%

4 grade

13%

3 grade

19%

2 grade

9%

1 grade

33%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Nissa Allred West Valley City, UT

They do not deliver what they promise. My panels were installed in January 2022, it is now September 2022 and nothing else has been done. I am paying solar panel loan and power company bills and they haven't reimbursed me as promised. Went to the office in July and was told they didn't have the money to reimburse me. Do not use this business.

3 weeks ago

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G Blomquist Tooele, UT

I would give it 0 stars if I could. Avoid this company at all cost. Pretty sure they are a scam company. Sales pitch and Communication was amazing up until the installation. Jonathan O was my Sales person. Once he/they get you signed up with the credit union (Which was also a little odd and sketchy), and they get that sale, all communication and follow up stops. It has been more than a month since they installed the units, and they still have not submitted to Rocky Mountain Power for an inspection. And i cannot get them to answer my calls, return voicemails or emails, and they are never at their office of record in Orem. As for the loan, I was told to use Sunlight Financial. As soon as I filled out all my personal info, I started getting email and calls from an All In Credit Union from Florida stating the loan is through them. I am now getting invoices from the credit union, and my system still in not on line and working. AVOID THIS COMPANY!!!!!

6 months ago

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Takore

Their sales reps talk a good game, however, the actual install team is severely lacking. It has been 12 months since they were paid to install our system and 2 months since they installed the panels but still have not installed the actual battery bank which was 1/4 of the cost of our system. I have had to call them multiple times every week to get any information and they keep scheduling appointments to asses what needs to happen to resolve the situation that their techs just keep no showing. Their battery installs are apparently all managed by a single person. This person is next to impossible to reach since they will take random multi hour lunch breaks and will just leave early or show up late. I have left dozens of requests for call back over the last 10 months and he has not called me back a single time. I have even tried emailing him and have never received a single response.

6 months ago

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Amador Loredo Salt Lake City, UT

Poor costumer service/ sales people are liars

6 months ago

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BadFinger Salt Lake City, UT

When you look at these reviews, you will see some good ones and some bad ones. The bad ones are very bad. So ask yourself, do you want to take the gamble of doing business with Elan Solar and ending up in one of those bad situations? My advice: Avoid Elan Solar. If you already signed the paperwork, you can still get out if they have not installed the panels. Get out. These guys suck. I can't figure if they are incredibly incompetent or just lowlifes. It kind of doesn't matter. If you do business with them, you are likely to regret it. They promised I'd be all hooked up in November. It's February and still nothing, except the bills. Bills for solar, which isn't working, and bills from Rocky Mountain Power. They are hard to reach and when you reach them, they lie. I've reported them to the Utah Division of Consumer Protection and am exploring lawsuit. Don't take the gamble. Avoid Elan Solar.

7 months ago

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Mario Salt Lake City, UT

6 months since we have panels and they're not working

7 months ago

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Dave Kinnecom Niceville, FL

I have been looking into adding panels to my current solar system. I received an email advertisement from Elan ( probably based on my browsing history) , so I filled out a contact form, asking them to get in touch with me. Nobody did. So I called and left a message. Nobody called back. I called again and left another message. Nobody called back. If they can't even aswer the telephone or return a message, how they are they going to manage to complete a project?

7 months ago

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Devon Harbaugh Pleasant Grove, UT

Instead of lowering my solar bill, I'm now paying two. My system was installed over three months ago and it still has not been inspected or turned on. Elan Solar does not communicate progress or delays. The only updates I get are the ones I initiate.

8 months ago

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Juana Luvian Salt Lake City, UT

I signed up with Elan solar at the beginning of Augusto 2022 and iam making my second payment for the loan I got for the solar panels and I am still waiting for the panels to be connected to the power. No one calls me to let me know how much longer this is going to take. I keep calling the sales agent but all I get is that they are working on it. I should have read the reviews before signing anything. Now I am stuck paying double what I was paying before and I don't know what I'm supposed to do from here. This is one of my greatest regrets.

9 months ago

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Hugo Gutierrez

poor communication, really bad customer service, taking about 3 months to get solar panels working

11 months ago

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Justin Garfield Hayward, CA

Great experience with Elan Solar. Mike L was very honest and communicative.

11 months ago

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Juan Castillo Provo, UT

After a couple calls to Elan Solar, my solar system is running and working perfectly. The customer service is very good and kind.

11 months ago

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John Lehi, UT

After a few interactions with support, there isn't much they can offer to help me understand my system or what it is doing. Response times are also slow. The install went fine but after that, there hasn't been much help.

11 months ago

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Mark Pettey Draper, UT

Please see my review on Google for more details. The short story is that it took a lot longer than anticipated to get my panels up and so far my power bill has not come down much at all. My power bill through the summer was over $100 each month. So far this has not been worth the investment!

11 months ago

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Matt Van Blaricom Cedar City, UT

Never received invoices. Wasn't expecting to pay $35k for solar. Still getting runaround.

11 months ago