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ADT Solar

7.3

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User Reviews

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Star Rating

4.4

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1,441 Reviews

Review Breakdown

5 grade

68%

4 grade

17%

3 grade

7%

2 grade

3%

1 grade

5%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Newell Mont Belvieu, TX

There was a little problem with a leak but they took care of it very promptly. The couple of times I’ve contacted customer service, they contacted me right back and took care of the problem. The installers were very quick. They were in and out and cleaned up.

3 years ago

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Brian Los Alamos, NM

The only delay we had was with the local county administrators. They were the ones who delayed the project several months. Sunpro is a great company. They are easy to talk to and they kept me up to date on all of the changes. We have no problems with the equipment.

3 years ago

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Juston Van Buren, AR

Overall I’ve had a very, very good experience. It was an expensive system but I feel like the value is definitely there. It’s top notch. Very high quality. I haven’t encountered an issue that wasn’t quickly resolved. Their communication is very effective throughout.

3 years ago

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Stratford Navarre, FL

Checked a few other companies and I liked the warranty and the service of SunPro. They are always responsive. They follow through. I’ve been really happy with them. Installation all went very well. It was smooth and much quicker than I expected. They explained what they were doing.

3 years ago

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Y. Harvin Crestview, FL

Kaela was very helpful in providing us with information about Solar Panels for our homes. Professional in every sense. We are now awaiting installation. She is keeping us updated about the process.

3 years ago

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Harriette Marco Island, FL

After looking at different companies, the salesperson was very persuasive and the price was alright. Customer service always answered my questions and got back to me in a timely manner. Installation went smoothly and was very professional, but there have been a few problems since then and they're still working on resolving it. Other than that, they did a clean and neat job on the panel installation.

3 years ago

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Bobby Corpus Christi, TX

I'm very impressed with customer service. They saw a problem with my installation before everything was set and they came out and fixed it immediately. Their equipment is top notch and I would highly recommend this company. I haven't had an electric bill since July and now it's January.

3 years ago

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Tony Chickasha, OK

I really like the attitude of the people who work at this company. They are very friendly and I haven't had any trouble with them.

3 years ago

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Aimee Molino, FL

I've had a lot of issues while working with SunPro. I have some issues but they did great work but I still have a bunch of issues with what happening right now. The installation went smoothly, but they didn't get back to me about the problems with my battery and I have panels go out here and there. I wish they had a battery backup option.

3 years ago

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Anonymous Madison, FL

They did a fantastic job with installation. They need a better support team though because some of them are not qualified and don't know what they're trying to sell.

3 years ago

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Ricardo El Paso, TX

The salesman that worked with us was very good. He explained everything to us and was very honest. We've had minor problems but they replaced panels that needed fixing right away. They did a final check on the system and everything is not working properly. They have a great finance program to help pay for it. The installation was a professional process and I'm very satisfied with all their equipment. I highly recommend SunPro to my family and friends if they're interested.

3 years ago

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Robbie DuBois Buford, GA

I went with SunPro because they have a great warranty. It takes them a while to accomplish tasks, but the installation itself only took less than eight hours. Everything works great.

3 years ago

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Anonymous Harlingen, TX

Installation of the panels went well. I had to do a few follow up calls because some things were slipping through the cracks after installation. I definitely trust this company.

3 years ago

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John Orange, TX

SunPro had the best deal in town when I signed up with them. I was able to get a hold of my project manager and he kept me informed on what was going on. Installation went smoothly with no problems. They showed up on time and were efficient and quick. I haven't had any problems so far.

3 years ago

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Noah Corpus Christi, TX

The installation crew was a little rough to communicate with, but they finished it quickly. Sometimes things suddenly turned off and I'm not sure how to turn everything back on. My one critique would be that they should have stronger communication with the customers.

3 years ago