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ADT Solar

9.0

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User Reviews

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Star Rating

4.4

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1,424 Reviews

Review Breakdown

5 grade

69%

4 grade

17%

3 grade

6%

2 grade

3%

1 grade

5%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Mark Kayser Navarre, FL

The sales experience was great, installation was delayed due to permitting delays by the county, but ADT Solar kept us informed the whole time. Installation was a good experience. The installers were friendly and walked us through the process.

2 months ago

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SJWE Shawnee, OK

Honestly, I would not give this any stars. We signed for the system in April was told complete installation would be 45 to 60 days. We are now working on 5 months. This has been a nightmare every step of the way. As of today, the system still has not been inspected by the State (was scheduled over a month ago for yesterday) but no one showed up. Our Service Manager, Christopher C is of no help at all. He never ever responds unless we call the sales rep and get mad. The most recent example of his lack of support is, we reached out to him several days (4) to verify when the inspection was to be done. He responded he would get back to us. Still nothing and no inspector arrived as scheduled (yesterday). Today, Chris finally got back to us after we really got angry, he was defensive and rude but still had no answers on what is going on with our system. We can give you example after example of the incompetence of this company. We were required to schedule time off from work to be here for installation. Two days turned into 4, which turned in to 6, plus a half day which ended up being 11 hours. The reasons we were given for all the delays were numerous from the teams were not informed of what was needed or what was done prior, or they are lacking the equipment and/or supplies necessary to complete the project. The hardest and one of many annoying things is they received their money from the finance company, even though the system is not usable. We are responsible for the payment even though we are not able to get the system inspected and final steps (we were told another 2 weeks after the inspection). With no answers from our Service Manager Chris, we will be paying a couple of months charges for a system still not ready to use. Overall, I would warn you of how unprofessional, unresponsive, lack of professionalism they have displayed in the several months dealing with them. Now they have their money we are not a priority and can't get anyone to respond to our inquiries until you get to the point of anger. If you are thinking about this type of system, I again would strongly suggest someone else. We are researching how to proceed legally - get their equipment removed, and our home roof and bricks (where they installed something, we would have never approved) repaired. if you have any suggestions - please let us know. I wish you the best - but I would not recommend wasting your time, effort and money with ADT / Sun Solar.

2 months ago

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MICHELLE N EADES Westminster, SC

explained the whole process so I would understand and answered any questions I had regarding system and how it worked

2 months ago

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Allen Brown Guyton, GA

They have went above and beyond to satisfy me from start to finish

2 months ago

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Stephen C Hammond Columbus, OH

like the way bradon s told me abouy solar

2 months ago

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Robert Weimer Georgetown, TX

good service, great communication from our rep John.

2 months ago

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Jennifer New Port Richey, FL

They have gone above and beyond with any request that I've ever asked of them. They respond quickly and have always kept me informed even when there is no news they still contact me and let me know. I feel like I'm not forgotten about.

2 months ago

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Cornelius Mcleod Lawrenceville, GA

Because the service they give they are on time. U don't have to pay anything out of pocket for installing. They are simply the best.

2 months ago

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Sammie crawford Hot Springs National Park, AR

The entire team has been great from the salesman up to the installers. They have treated me very well and I'm extremely happy.

2 months ago

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Robbie Glenn Gentry, AR

Very professional and courteous. Communicates clearly.

2 months ago

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Frank Adams Advance, NC

Customer service great.. Product is great

2 months ago

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Connor Tinaglia Conyers, GA

They did a good job in a reasonable ammount of time.

2 months ago

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Nicn Mission Viejo, CA

Customer service is great. The third party contractors for the roof were awesome and worked very fast. There has been a large delay with the electrical company and the electricians to install the new electrical box

2 months ago

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Harry Payne Byron, GA

Sales lady was great. Account manager was a little on the slow side. Peach and Houston Counties take way to long to come and inspect.

2 months ago

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Antonio Gutierrez San Antonio, TX

Like most people you have a hard time deciding in making the right investment. Well if you think about it, why not pay for something to have to show for. For example. i live in a 1900 sq foot house, 2 story, my electric bill ran between 170 to 190 a month. with my solar system i pay 116 a month and 30.00 a month on my electric bill. Just do the math, so i still pay less electric bill, and have a solar unit to show for. Plus brings value to your home. Now im not limited on electricity compare before i was limited and nothing to show for. Its a 20 year loan and if i pay double payment i will pay out in 10 years then i only pay 30.00 for my electric bill. But dont worry they will not only explain the process they will show you. Strongly Recommend !

2 months ago