The job was done very efficiently, and communication was good.

Prompt, courteous service for a good price

Service, so far, has been timely. I always get a reply with my emails and requests.

Great installation team. Very good work. County permitting took way too long due to the county computer system being hacked. Installers took the time to answer my questions.

They were very professional and saw the job done.

The entire process, from the first meeting with the sales rep to the post-install follow-up was wonderful. The product works very well!

They always there for you, when I had an issue they were there for me

Everything is good from the initial contact to completion. Regular check from company.

Still waiting on the money to get back after they finished the project

The solar panels work great as expected. We love that. The installation did NOT go smoothly. The installers damaged our property (which ADT reimbursed us for). They called on the day before installation while we were driving almost 1,000 miles to be present and told us they would need to reschedule because they couldn't find a lift! Only after we called and found a lift for them did they decide to install that week. But even then the didn't show up on the day they said they would and it took 4 days not 2 days to install. Additionally, it took several months to get the scheduled install date. The sales people kept telling us it was the utility companies fault. That was not true. After significant time and investigation I discovered it was ADT that was not providing the correct information and completed paperwork to the utility company. Take ownership and admit your mistakes so we can all work together to get them corrected instead of being misleading and keeping customers in the dark. That being said, and we were very frustrated, the bottom line is in the end we did get what we believe to be a good product that works well. So, we will be recommending ADT Solar in the future. In fact, we are currently talking with ADT Solar about installation at another property. We hope the installation process goes smoother!

We have lost the wi-fi signal to the Enphase control panel over 2 weeks ago. They have NOT restored the signal!!

I called my account manager. To ask a question and never returned my call.

When it's working it's great. I get about 75% of my FPL bill. Did NOT work following hurricane. Zero generation of electricity since which is one week.

Installation went fine they were done in a day. They had trouble with one part and told me to call them when it came in.It took till june to come in.The panels were working t ill the enphase would not show me anything, when I talked to Mr. R he was very helpful,but the system would not respond We tried alot but it did not help . Iasked if they could send someone out to install the new circuit board and reset the system. It has been since june 20th till now Oct 12th and they have made no attempt to fix the problem .This says alot about your service.

I purchased in May2022 ,after several calls to find out when will start happening. The phone calls are seldom answered leave your name and number , will get back to yo in 23 to 24 hours .I had gone 23 to 24 days and never heard. Communication is one of their problem with employees and customer . I am STILL not operational I will be paying to APS about $2,000 more than I should based on the average install of my friends .I have 2 people that were not typically ADT employees They were most apologetic and were real nice .My HOPE is after this boondoggle it works well I hope if I have an issue I will not wait 6 months .