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ADT Solar

9.0

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User Reviews

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Star Rating

4.4

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1,424 Reviews

Review Breakdown

5 grade

69%

4 grade

17%

3 grade

6%

2 grade

3%

1 grade

5%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Charles Henry Johnson Jr Garland, TX

Service, so far, has been timely. I always get a reply with my emails and requests.

1 month ago

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Barry Ostmann Eagle, NE

They were very professional and saw the job done.

1 month ago

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Gary Floyd Jones Omaha, NE

They've been helpful and my electric bills plummeted this summer.

1 month ago

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Kyle S. Mayfield Fort Worth, TX

Excellent service and follow up. ADT was very responsive and willing to make changes to the project as needed.

1 month ago

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Edwina Tims Acworth, GA

The job was done very efficiently, and communication was good.

1 month ago

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Carolina Rivera Santa Fe, NM

Everything is good from the initial contact to completion. Regular check from company.

1 month ago

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George L Buska Saint Augustine, FL

I think for the most part your staff is very professional.

1 month ago

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Jan Trip Winter Haven, FL

Still waiting on the money to get back after they finished the project

1 month ago

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Karl Hawkins Eastpoint, FL

The solar panels work great as expected. We love that. The installation did NOT go smoothly. The installers damaged our property (which ADT reimbursed us for). They called on the day before installation while we were driving almost 1,000 miles to be present and told us they would need to reschedule because they couldn't find a lift! Only after we called and found a lift for them did they decide to install that week. But even then the didn't show up on the day they said they would and it took 4 days not 2 days to install. Additionally, it took several months to get the scheduled install date. The sales people kept telling us it was the utility companies fault. That was not true. After significant time and investigation I discovered it was ADT that was not providing the correct information and completed paperwork to the utility company. Take ownership and admit your mistakes so we can all work together to get them corrected instead of being misleading and keeping customers in the dark. That being said, and we were very frustrated, the bottom line is in the end we did get what we believe to be a good product that works well. So, we will be recommending ADT Solar in the future. In fact, we are currently talking with ADT Solar about installation at another property. We hope the installation process goes smoother!

1 month ago

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Mary Safford Cape Coral, FL

I called my account manager. To ask a question and never returned my call.

1 month ago

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Patricia Smith North Port, FL

When it's working it's great. I get about 75% of my FPL bill. Did NOT work following hurricane. Zero generation of electricity since which is one week.

1 month ago

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Bryan Smith Oceanside, CA

We have lost the wi-fi signal to the Enphase control panel over 2 weeks ago. They have NOT restored the signal!!

1 month ago

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Hunter Brown Greensboro, NC

Installation went fine they were done in a day. They had trouble with one part and told me to call them when it came in.It took till june to come in.The panels were working t ill the enphase would not show me anything, when I talked to Mr. R he was very helpful,but the system would not respond We tried alot but it did not help . Iasked if they could send someone out to install the new circuit board and reset the system. It has been since june 20th till now Oct 12th and they have made no attempt to fix the problem .This says alot about your service.

1 month ago

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Chuck Holley Scottsdale, AZ

In may of 2022 I gave about $35m000 ,sales person said it could be perhaps MID JULY for install. The PANELS were installed in JULY I HAVE CALLED REPEADLY TO FIND OUT WHEN CAN IT BE COMPLETED. Every time I call ,recording says I WILL GET BACK WITHIN 23-24 hours. .I have waited 23-24 DAYS, no return calls. POOR COMMUNICATION,IT IS NOW 6 months, ADT HAS MY MONEY <NO RESPONSE FROM about 10 people and their phone number . NO ONE GETS BACK,HELP I an 85 years old ,I am wanting this done in my LIFE TIME,

1 month ago

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Dan Hogan Las Vegas, NV

Customer support is the worst I have ever seen from a company. They make promises they don't keep and watch out for the double payments of full electric bills and solar payments months after the solar payments even after the panels get turned on. The field guyes are great on installation though. Still waiting on cash back 6 months after panels were turned on and noone wants to return calls, emails, texts. Would not recommend this company...go to Sunrun.

1 month ago