JOSEPH F WAS GREAT TO DEAL WITH, EMPHASE EQUIPMENT IS DOING EVERYTHING THAT WAS PROMISED. THEIR REFERRAL SYSTEM IS QUESTIONABLE.. I REFERRED TWO DIFFERENT FRIENDS AND RECEIVED MONIES FROM THE SECOND. THE FIRST IS ACROSS FROM MY HOME, ADT SOLAR SAYS SOMEONE ELSE REFFERED THEM..THE SALESMAN GOT THE SALE ON THE DAY OF MY INSTALL. SO WHAT WOULD YOU THINK

It took months to get a quote. Then things went downhill. I was told it would be a two-day installation. The panels were done in on, but not the electrical. They didn’t come back for 5 weeks, even after multiple emails and calls. But they couldn't even manage to finish after the 2nd full day. Again it was over a month before they came back for day 3 of the installation. They didn't finish that day, but did return the next day (day 4) and complete the installation. A couple of days after that the system went live. I logged into the account that allows you to monitor the system only to find out there were 18 errors with the system, and that it hadn't produced any electricity for my home. I reported this a few days ago, and not surprisingly nothing's been done about it. I'm now nearly 3 months from the 1st install day and I still don't have a solar system I can use. Oh, but they do make sure to get paid the full amount of the system prior to the start of installation. I've tried at least a dozen times to get to speak to someone above the person who oversaw my account, but they've refused to speak to me, or even email me back. They've refused to refund any of my money for the inexcusable delays. Who says they're doing a two-day job only to have a 5 week gap in between the days? No one worth using for sure! The electricians that came the first two days were incompetent and slow. They were to install a 220V outlet for my car to charge. There was a rough hole cut in the sheetrock and the outlet was just pushed back inside the sheetrock. I had solar installed on a home before by a different company; a good company. Unfortunately, they didn't have an installer in this area. The difference between the two was night and day. They were competent, professional, and timely. The system didn't have errors at set up. In fact, it didn't have any during the time I lived there. I have zero confidence in the product or people involved with ADT Solar. I would say yes you should get solar, just not from them.

I got panels installed in August 2022, and after they were installed, they didn't care anymore; the panels were not working. I have three arrays installed, but only two workes properly; one array with six panels is not working; even technicians said it must be a faulty wire, but c/s refused to file a ticket to get a fix and called cust service a nightmare; they never answer, and when you complain about the production of the solar panels, they refuse TO FILE A TICKET to help and hung up the phone, TERRIBLE COMPANY, CHOSE ANOTHER ONE.

Great service and easy to use app. From case manager to Installation you can expect excellent customer service

I worked with SunPro’s engineers to over produce monthly to cover the usage in the 5 summer months in this Texas heat. My real complaint is service issues reported to service technician timelines. Customer service explains that they are short on service personnel and lag time is about 4 weeks for a call back let alone how much time from there to on site and repair. This is the second time I needed on site service and they delayed. The first time I was given the same 4 week service delay notice and I had to call in 3 times after the 4 weeks delay. If this is your business plan moving forward you’ll fail! This is going to affect your other sales of services. I purchased 54 panels to ensure that my system produces 2800 KW monthly on average. A couple of months during the summer it produced up to 3000 KW. In November it experienced an issue where production fell over 1500KW. Obviously it’s costing me money on top of using all of my banked credits. Do you need someone to help you put the correct personnel out to resolve these types of issues? It only takes a week to train certified electricians on solar. It must be your absorption of free service with the purchase. This only works with an understanding that budgeting comes from sales of units broken out by current installation cost and future service calls. Most likely figuring 1 call per 12 months. Happy customers produce future sales and greed produces failure ultimately. Everything has a cost and good practice of 100% customer satisfaction will always keep you selling My advice was free so fix my system! Forest H.

Four months since signed contract. Still Waiting. They say wait is because of PGE electrical approval. Biweekly updates have disappeared.

SunPro was great until ADT got involved. 10 of our 25 panels weren't connecting to Enphase. Took forever for anyone to come and take take of it. We shouldn't have to be paying an electric bill

The ONLY reason we give ADT Solar 3 stars instead of 2 is the response and follow through demonstrated by Roland L, Virtual Sales Solution Specialist. Roland reached out to us, listened to us, and did what he said he'd do in a timely fashhion. The two technicians that came for an "eyes-on " evaluation also seemed professional. Other than those 3 people (a total of 3 interactions over a 6-month period), working ADT Solar was not satisfactory.

A knowledgeable company that delivers a fine service with helpful customer service

My God parents and I decided to look into solar power, the prices are outrageous to say the least, however when you get over the initial shock of the price it will pay for itself over time when thinking about the current cost of electricity. ADT was the one we went with. The waiting list for an appointment was a bit long but that was ok sense they just did some renovations. The company really gave an in depth insight on solar power, explaining an laying out everything we needed to know about our investment. I would recommend this company if you want to be educated on solar vs electricity power at a decent price compared to other companies that wanted to charge just for a consultation.

Great rates and service energy efficient for great savings..

The installers were clean and efficient. The co. rep answered all my questions in a manner I could understand. I was very pleasedoveral.

answered all questions. if didn't know found out.

Poor customer service follow up when you have issue with equipment.

Product is great, the ability to contact account manager or them returning phone calls not so great